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Prospective Resident · 2020
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/07/2020
I have been looking for a new apartment as I have been in the process of relocating to Boston. I was originally set on signing a lease here due to its price, location, and amenities. However, the leasing staff have been completely unprofessional during the process. After scheduling a virtual tour with them, they missed the meeting and it was difficult to contact them via phone and email to reschedule this tour. After an hour of finally reaching them, they rescheduled my tour to the following day and missed it again. After finally being able to schedule a virtual tour the third time around, they rushed through the tour and were very vague about the features and amenities. They were unable to answer basic questions about the views and renovation status of each apartment. In addition, they were very unresponsive when we would send out emails and had a lot of difficulty being able to reach them on the phone as our calls were being redirected. It's a shame that because of this they lost a tenant for the next 5-6 years. Their customer service is completely unacceptable, and I hope management resolves this soon so that future residents don't have to deal with this.
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CityView at Longwood Manager

12/08/2020

We apologize. We’re normally known for our exceptional customer service, so we regret that we missed the mark with your experience. Please contact us at (617) 731-2050 or [email protected] so that we might have a chance to discuss these items. We look forward to speaking with you.

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