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MetroMark

3611 Washington Street

Boston, MA 02130

 
 
 
 
 
 

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  Verified Resident
vrp · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/28/2020
The community is clean with lots of good amenities. Its well positioned in the neighborhood and i love the location. Jaz has been amazing and receptive in tackling my maintenance issues. She's been the best part of my experience. Lack of communication from MGMT has been an issue. And quality and maintenance have been a concern. I continue to find broken or faulty things in my unit and I haven't even lived here a full month. There was a note in my unit that said the team had done a huge inspection and made sure the place was perfect and ready for me. That wasn't the case as every week i need to contact Jaz for maintenance . Overall im happy with metromark, im just frustrated with having to constantly have my things fixed and have maintenance people constantly in my space resolving issues. I'd like to just be settled without issue. Its also been very frustrating receiving mis communication from management in reference to my move in fees and concessions. Receiving strongly worded emails ("you have failed to complete") while at work imparts a lot of unneeded stress when starting a new job in a new city. I would recommend to a friend if these issues were amended and they wouldn't have to be put through what i was. As of right now this is how id share my review of my new place.
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MetroMark Manager

12/28/2020

Dear resident, thank you for your honesty. While we're glad that you're enjoying our convenient location and good amenities, we're disappointed to hear your opinion of us is negative overall. We strive to ensure that all resident concerns and maintenance requests are resolved promptly, and hate to hear that this hasn't been the case for you. We would appreciate the opportunity to discuss this matter with you further to work on making your stay with us more enjoyable. Please reach out to us at [email protected] as soon as you're able, so that we can get to the bottom of this as soon as possible. We look forward to connecting and hope to hear from you soon!

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