Review History for Verified Resident 677669

The Victor by Windsor


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Resident 677669

Verified Resident 2019

8/13/2019

Well, my first weekend moving in, my friends were arrested because the doorman couldn't verify and confirm as my guests in the building system. Since I was moving in, I didn't have access to my computer or internet for that matter. The building concierge refuses/or is not allowed to register them as my guests since it's not their job.
    Manager

    8/13/2019

    The Victor by Windsor
    Hello and thank you for bringing this to our attention and for making our community your home. We sincerely apologize if you or your guests had an unpleasant experience. For the safety of all residents and their guests, our concierge team strictly adheres to the community policy of seeking permission from a resident, before giving them access to the resident's floor. At the time your guests arrived, our concierge team was unable to reach you and they had to refuse access. Unfortunately, the police had to be involved due to the unruly behavior of one of the guests. Please be assured that our concierge team was doing their job. If you wish to discuss this further, you can reach me at victor@windsorcommunities.com/ 617-742-9595 Hilary Behrens, Property Manager

    Review 10 out of 37

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    The Victor by Windsor

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