Walden Park Apartments

We're very sorry that you feel this way. We would very much appreciate discussing your concerns in detail. Feel free to contact us at [email protected] Thank you.

Hello, We are very sorry about your negative experiences with us. We appreciate your feedback as it helps us identify how we can improve the community. Our current team has been working on a number of projects including a large scale pipe replacement to fix the building's old and weakened system. Our current team was not in place to handle the worms in the pool, but we have not received any similar complaints recently. We will keep an eye on this issue just in case. Thank you for bringing it to our attention. If you would like to these or any other concerns more, feel free to contact us at [email protected] or (617) 354-0752.

Thanks for writing a positive review about Walden Park! We truly appreciate your feedack and are happy to know that you're enjoying your home in our community. If there is anything else you need, please give us a call at (617) 868-1151, or email me directly at [email protected] Thanks again!

We appreciate you taking the time to write a review. I'm sorry to hear that your move-out did not go smoothly. Please contact me so that we can talk about how to solve the problems you describe here. I can be reached at [email protected] or at (617) 868-1151.

Thank you; we do appreciate your honest feedback, and apologize that you are dissatsifed with some aspects of our community. We work hard each day to make sure all of our residents are happy and comfortable in their homes, and we read these reviews to help us learn how we can improve. I hope you and I can work together to make things right. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. We apologize for the hot water shut offs. We have not had to shut off hot water for several months, and will do our best to prevent this from happening again. We have recently completed several projects at the community, including elevator and laundry room renovations. Thank you for your patience while we worked to make improvements to Walden Park. As for the laundry prices, I have been the manager since February 2013, and the price has remained constant since then. Please let me know if you have any further feedback. I am available to you if you would like to talk about any of the issues you've mentioned. I can be reached in the office, or at [email protected] or at (617) 868-1151. Thank you.

We're sorry to hear you've had a bad experience. I am new to Walden Park, and am ensuring that our staff addresses some of the items you've mentioned here. Three of our four elevators are fully functional, and we are working on the fourth one. The improvements to the heating system should be completed by May. Additionally, we have just added two new treadmills to our 24-hour fitness center. We value you as a resident, and appreciate your patience as we upgrade our community. I hope that we can talk with you in person about your concerns and make things better. You can always reach me at [email protected] or at (617) 868-1151.

We appreciate you taking the time to let us know your thoughts. I'm glad you were overall satisfied with our staff during your time with us, and am sorry to hear that you've had a bad experience. The customer satisfaction rating our our own website is based off customer surveys provided to all of our residents over the course of their stay with us. In the case of our property, there have been 114 residents who have completed the survey, and that is the basis for the 4/5 star rating, including the comments from those renters below the star rating. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. Please feel free to contact me at [email protected] or at (617) 868-1151 so that we can talk about your move-out and how our fees are assessed.

We appreciate the opportunity to hear your opinions. Online reviews are important to us, and we read every one. I am so sorry that your experience has not been good so far. I would be happy to work with you in regards to any noise complaints as we take them very seriously. Emergency maintenance is offered after business hours, and can be reached by calling the office line and listening to the prompts carefully. Please contact me at [email protected] or at (617) 868-1151 so that we can discuss these issues further.

Thanks for writing a review and sharing your feedback. We take online reviews seriously, and are sorry to hear that you are not having a good experience. Regarding the hot water, we are working to resolve the issue, and are converting the building from oil to natural gas heat. Unfortunately, it is a large-scale project and will take some time. When the water went out, we responded immediately. We are working on modernizing the elevators and completely re-doing the mechanics so they are faster, safer, and more reliable. This project does require one elevator to be shut down for several months. The project was completed in our other building earlier this year, and was very successful. We appreciate your patience. The doors should not be propped open. Our vendors should know that, and we will reach out to them to clarify. Thank you for alerting us of this issue. We definitely want to make sure you're proud to call Walden Park your home. Please contact me at [email protected] or at (617) 868-1151 so that you and I can discuss your concerns and how we can make things better.

Thanks for weighing in with your thoughts about Walden Park. We take resident feedback very seriously, and read every review posted. We apologize for the inconvenience caused by the hot water. We are converting the building from oil to natural gas, which is a large-scale project that will take some time to complete, and we appreciate your patience.When the water went out, we responded immediately and were able to resolve the issue quickly. If there is anything else you'd like to talk about, please visit me in the office, or contact me at [email protected] or at (617) 868-1151.

Thanks for sharing your thoughts about your experience. Resident feedback is very important to me, and I want to ensure that your concerns are addressed. We have made several changes to the building over the last year, and hope that you will be pleased with the improvements. If you have any concerns or questions about these projects, or about anything else, don't hesitate to contact me at [email protected] or at (617) 868-1151.

Thanks for sharing your feedback. Our community at one time paid a portion of the fee, but has not since April 2012. We make sure to notify each broker who tours this of this fact. If you would like to discuss your concerns further, you can reach me at [email protected] or at (617) 868-1151.

Thank you for posting your thoughts about living at Walden Park. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. Additionally, we do have work scheduled on both the elevators and hot water heater, and we hope to have these issues resolved soon. Finally, the customer satisfaction rating our our own website is based on customer surveys provided to all of our residents over the course of their stay with us. In the case of our property, there have been 80 residents who have completed the survey. Their feedback is the basis for the 4/5 star rating, which includes the comments below the star rating. I am sorry you are not pleased with your experience here, and I would like to make it better. I am here to listen to your concerns, either in the office, or at [email protected] or at (617) 868-1151.

Thank you for posting your thoughts about living at Walden Park. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. I am sorry you were not pleased with your experience here. I am available to listen to your concerns at [email protected] or at (617) 868-1151.

Thank you so much for taking the time to post your honest feedback. The team and I at Walden Park do take the time to read every review, and use the information to grow, make changes, and improve our community for everyone. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. You mentioned the customer satisfaction score on our website, and I just wanted to clarify that it comes from the surveys we send to residents on a regular basis. Seeing as though Equity has only managed Walden Park since October '11, the timing may mean we haven't sent one to you just yet. I would be happy to discuss any of your concerns with you in person. Simply drop by the office, or contact me at [email protected] or at (617) 868-1151.