Review History for Verified Resident 1077989

Millside at Heritage Park


Updated Review

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Resident 1077989

Verified Resident 2021 - 2023

5/5/2023

Perfectly situated building with beautiful grounds. Some highly undesirable neighbors with questionable behavior that has affected the entire community. Rents have gone up considerably( over 10% a year, and maintenance is quite poor, and largely goes ignored. Apartment is well appointed and spacious, but appliances are basic and not commmensurate with a luxury building.
    Manager

    5/19/2023

    Millside at Heritage Park
    Thank you for reviewing our community and for bringing your concerns to our attention. We would appreciate the opportunity to make your stay with us more enjoyable and learn more about the details highlighted in your review. Please stop by our office at your earliest convenience so that we may talk about your concerns and possible solutions.
    4 Previous Reviews

    Previous Review

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    Resident 1077989

    Verified Resident 2021 - 2023

    4/24/2023

    Rent increases are too high! Building is nicely situated. Appliances are substandard. Mantainence requests go largely ignored. Some theft and neighbor disturbances Loved iit here in the beginning. Looking to move out now.

      Previous Review

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      Resident 1077989

      Verified Resident 2021 - 2022

      12/7/2022

      Nice property, building jacked up rents almost 20% from last year. Poor quality appliances, maintenance does not respond. Too expensive for what it is. No storage in the building. An overpriced garage fee of $150 per month, it should be included.
        Manager

        12/15/2022

        Millside at Heritage Park
        We are disappointed to hear this review. Please know that your satisfaction is important to our team and we would like to work with you in resolving your concerns. Please spare a moment to visit our office at your earliest convenience.

        Previous Review

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        Resident 1077989

        Verified Resident 2021 - 2022

        11/14/2022

        The area is spectacular. The apartment is spacious and fits my needs. Most residents are very friendly, Michelle is the best manager this company has had, and she makes herself available to hear any concerns. Despite being in a lovely building, the maintenance is sub-standard and bordering on negligence. The service does not match the type of building here. It is frustrating, and there should be someone above the maintenance person we can speak to.
          Manager

          11/18/2022

          Millside at Heritage Park
          Thank you for all of the kind words about the community and Michelle. It's disappointing that we haven't lived up to your expectations in regard to our maintenance services. We appreciate your feedback as we want to ensure all residents have a pleasant experience. If you are interested in speaking to upper management, you may contact our corporate office at 781-849-0011. Your time is important to us and we want to connect with you in hopes of further improvement. We appreciate your understanding and hope to see you soon!

          Previous Review

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          Resident 1077989

          Verified Resident 2021 - 2022

          10/24/2022

          Wonderful people. Best office manager ever! Repairs are often not remediated. Hallways could be cleaner, and valet trash often does not come, otherwise all is good! Great events are happening to make the community come together.
            Manager

            10/25/2022

            Millside at Heritage Park
            Thank you for your review of Millside at Heritage Park! We appreciate you letting us know your favorite aspects of our community, as well as the areas that you think could use improvements. Your feedback is important to us and your detailed perspective will help us further improve our community.

            Review 12 out of 18

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            Millside at Heritage Park

            July 2024

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