Review History for anonymous

Kensington at Chelmsford


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anonymous

Resident 2019

1/29/2019

I am a past tenant, lived in the community for a couple of years. We got infested with bed bugs from our neighbors, and lost everything. Staff and maintenance were very unprofessional and little to no help. Maintanced sprayed the apartment just about every week and the bed bugs just kept coming back. The damaged this place caused my family is disgusting. We were litterly in crisis and staff offered no support, they treated us like dirt. Furniture, clothing, personal belongs destroyed. Our dog eventually got cancer and died from all the chemicals sprayed. The only solution to the bed bugs was moving. I'm so happy we got out of this property. The unprofessionalism they showed us is way beyond disturbing.
    Manager

    1/30/2019

    Kensington at Chelmsford
    I am very sorry to hear about your experience and the distress it has caused. I have been a property manager here for 2 years and have not encountered this level of an emergency. I assure you we would have handled it with urgency, care, and concern. I am deeply sorry that the support you received was not handled appropriately. Please feel free to contact me directly so that I may address any concerns and speak with you further about this. I can be reached at 978-256-5700. Thank you, Joe

    Review 3 out of 32

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    Kensington at Chelmsford

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