The only good thing about this apartment is Cindy, the office manager. She is amazing, but that cannot be said about the operations manager. Rude does not even begin to describe him. I always believed that the provider of a service that I pay for would solve any problems with the service that is completely out of my control inadvertently caused, by the provider, but this community has taught me a difficult and unacceptable lesson. Apart from taking rent, they do not care about you as a person. My experience here has been the worse. Everyday is a nightmare living here and yet he doesn't care, not even about my new born. I will never recommend this community to even my worst enemy. I will say run as fast as your legs can carry you .
Franklin Commons Manager03/04/2019
Thank you for taking the time to provide this feedback as we value all of our residents. I would like an opportunity to discuss things further with you. Please contact me directly by phone as I want to ensure that I understand the issues and see what can be done to address anything that is outstanding.