Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.45 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.45 days |
Dear Verified Resident, Thank you for taking the time to leave us such valuable feedback! We couldn't agree more about our downtown location and maintenance staff. If there is anything else we can do to improve your living experience, please don't hesitate to contact us. Sincerely, Lauren P., Community Manager
Hello Verified Resident 707640, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Lauren P., Community Manager
Hi Verified Resident 843140, thank you for taking the time to leave a review for us at The Bixby. We're happy we could meet your expectations! Sincerely, Lauren P., Community Manager
Verified Resident 694029, thank you for sharing your positive experience! Sincerely, Lauren P., Community Manager
Verified Resident 853438, we really appreciate your positive review!
Verified Resident 472217, thank you for your kind review; we are happy to pass along your comments to the team here at The Bixby! Sincerely, Lauren P., Community Manager
Dear Resident, Thank you for providing your feedback. I am sorry to hear that you were not 100% satisfied with the condition of your apartment home. Please call us at 978-521-6800 and we would like to work towards a resolution. Sincerely, Lauren P., Community Manager
Dear Verified Resident, Thank you for your positive feedback about The Bixby. We are pleased to hear that you are happy with the cleanliness of the building, the community amenities and the area conveniences. If there anything we can do to further assist, please don't hesitate to reach out. Sincerely, Lauren P., Community Manager
Dear Verified Resident, Thank you for providing feedback on your move in experience. Our team will take your comments into consideration. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Lauren P., Community Manager
Hello Verified Resident 792087, thank you; we appreciate your feedback! We are so happy to hear that your move in experience has been a positive one. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Sincerely, Lauren P., Community Manager
Verified Resident 782126, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Sincerely, Lauren P., Community Manager
Hi! Thank you so much for leaving a review, your wonderful feedback and rating means a lot to us. Please do not hesitate to reach out to the office if there is anything we may assist you with. Best, Deidre Raimo
Dear Verified Resident, Thank you so much for taking the time to provide us with your feedback. I am disappointed to hear that your experience has changed over the years. Please contact me directly at 978-521-6800 so we can discuss your concerns and make The Bixby a proud place to call home again. Sincerely, Lauren Parkhurst Community Manager
Hi Verified Resident 652172, thank you for taking the time to leave a review for us at The Bixby. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Lauren Parkhurst, Community Manager
Dear Resident, we are so happy to read such a great review about The Bixby! We are glad to hear that your move in experience went beyond your expectations. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Lauren Parkhurst, Community Manager
Verified Resident 705154, we're happy you found our staff to be so supportive during your experience here at The Bixby. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Lauren P., Community Manager
Thank you for taking the time to write us a review. We are happy to hear that you have enjoyed your stay with us. I would also like to sincerely apologize for the issue you are having. Thank you for bringing this to my attention, we will use your comment to refine our effort s to ensure this issue does not happen again. Sincerely, Flora Rojas-Community Manager
Hi Anonymous, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We understand the garage project has been a long and frustrating one. Luckily the sealing and striping will be the last step to fully complete this project. We are looking forward to our new and improved garage which we believe residents will appreciate. Thank you for your cooperation during this time. Please contact us at (978) 521-6800 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you, Lauren Parkhurst Community Manager
Dear Verified Resident, Thank you for your feedback! We are glad to hear you are enjoying our convenient location, our amenities and the river views! Sincerely, Lauren Parkhurst, Community Manager
Hi Verified Resident 652505, thank you for taking the time to leave a review for us at The Bixby. We're happy we could meet your expectations! If there is anything we can do, we are always here to help! Sincerely, Lauren Parkhurst, Community Manager
Hi Verified Resident, thank you so much for your positive comments about The Bixby! We must say, we have the best views in town! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Lauren Parkhurst, Community Manager
Hi Verified Resident 638318, thank you for taking the time to leave a review for us at The Bixby. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Sincerely, Lauren Parkhurst, Community Manager
Dear Verified Resident, Thank you for taking the time to provide us with your honest feedback. In an effort to provide optimal parking for our residents, unfortunately we do not have the space to accommodate visitor parking in our garage. We understand that each person has a different living experience at The Bixby and we appreciate the constructive feedback. We take your evaluation seriously and we would welcome the chance to speak to you about how we can improve your experience. Sincerely, Lauren Parkhurst, Community Manager
[email protected], thank you for sharing your positive experience! I am pleased to hear that you have been loving the views from your apartment. We strive to make The Bixby feel like home, I am glad that all of your interactions with our staff and other residents have been positive ones. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Lauren Parkhurst, Community Manager
Wallace_c, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Sincerely, Lauren Parkhurst, Community Manager
N/A
500
N/A
Studio/500
N/A
504
N/A
Studio/504
N/A
508
N/A
Maple
N/A
600
N/A
Studio/600
N/A
630
N/A
Studio/630
N/A
670
N/A
Studio/670
N/A
726
N/A
Studio/726
N/A
692
N/A
Walnut
N/A
717
N/A
1 Bedroom/717
N/A
735
N/A
Newell
N/A
791
N/A
Beacon
N/A
803
N/A
1 Bedroom/803
N/A
805
N/A
1 Bedroom/805
N/A
850
N/A
1 Bedromm/850
N/A
856
N/A
PH6
N/A
853 - 858
N/A
Bailey
N/A
863
N/A
Duncon
N/A
896
N/A
1 Bedroom/896
N/A
904
N/A
Cherry
N/A
904
N/A
Essex
N/A
940
N/A
1 Bedroom/940
N/A
958
N/A
1 Bedroom/958
N/A
1,084
N/A
1 Bedroom/1084
N/A
908
N/A
Lindel
N/A
1,131
N/A
Jackson
N/A
1,164
N/A
Temple
N/A
963
N/A
Reed
N/A
1,110
N/A
Walnut
N/A
1,124
N/A
Auburn
N/A
1,143
N/A
2 Bedroom/1143
N/A
1,165
N/A
Murray
N/A
1,300
N/A
PH4
N/A
1,421
N/A
PH3
N/A
1,421
N/A
PH5
The Bixby is situated in the heart of Haverhill, Massachusetts- one of the most interesting modern cities with a small town flare. Haverhill is a haven for history buffs, athletes, or the artistically intrigued. Walk to the commuter rail, take a jog through Winnekenni Park overlooking the Kenoza Lake, or stroll down the street to visit unique eateries and galleries. Take in the cool breeze as you wander alongside the Merrimack River on Haverhill's Riverwalk or relax on our spacious outdoor patio. With newly renovated units and brand new community amenities, we know you will love living at The Bixby. Please call for an appointment today.
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The Bixby Apartments