The Point at Marlborough

21 Austen Way, Marlborough, MA 01752
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ApartmentRatings Property Breakdown

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4.4National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.3
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.4
Work Order
Our team's performance in responding to service requests.
80%RECOMMENDED
THIS PROPERTY
VS
77%CITY AVERAGE

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The Point at Marlborough Manager

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Verified Resident 723618 2019 Recommended
Reviewed 12/05/2019
The apartment is great in square footage. The appliances were all new, floors and walls all looked great. Move in process was quite easy and prices were fair. The clubhouse was beautiful, but all the packages stacked up outside the package center was a bit alarming.… See More
The Point at Marlborough Manager12/06/2019

Thank you for this review of The Point at Marlborough. We're pleased that you were happy with your apartment and your move-in experience, but we regret that you seem to have had some concerns about our package delivery. We'd like to learn more, so please contact us at (508) 787-1030 or [email protected] Thanks!

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Verified Resident 718981 2019 Recommended
Reviewed 11/18/2019
The community is clean and quiet and the staff on-site is really helpful. The community has a lot of facilities like a gym, a theatre, a lounge, and a swimming pool. The units are really well maintained and the kitchens are amazing.
The Point at Marlborough Manager11/20/2019

Thank you for your positive review and four-star rating of The Point at Marlborough! It’s great to hear that you are enjoying our beautiful environment and outstanding amenities. We work hard to provide them to our residents! Please let us know if you need anything, we'd love to earn all five stars from you!

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Verified Resident 716079 2017 - 2019 Recommended
Reviewed 11/11/2019
Even though you can hear footsteps all the time in the surrounding units, it is a nice community. I also don't like the way the rent was raised $142 a month. That seems like a very big jump and without warning.
The Point at Marlborough Manager11/18/2019

We're happy to hear that you like our community even though you are experiencing some undesirable noise matters. Please understand that noise can be an issue when living in close proximity to neighbors.If it ever gets out of hand, we'd be more than happy to step in to try to resolve the issue. If you'd like to discuss this, or any other concern further, please contact us at (508) 787-1030 or [email protected] We'd love to earn all five stars from you.

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Verified Resident 712233 2019 Recommended
Reviewed 10/31/2019
I recently move and I love the place is a quite place and the apt is beautiful .nice staff and the complex is in a convenient area . I want to add that I recommend this complex is what you can call home .
The Point at Marlborough Manager11/01/2019

It's fantastic to read this five-star review of The Point at Marlborough! We're delighted that you chose our community as your home, and it's wonderful that things are going well so far. Thank you for your recommendation and for your review!

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Verified Resident 706860 2019 Recommended
Reviewed 10/15/2019
This is a wonderful place to live. The management and maintenance team have been great since the first day. The grounds and buildings are well kept. Great place to live and have a family. Loved having the use of the facilities like the pool in the… See More
The Point at Marlborough Manager10/17/2019

Thank you for taking the time to submit a wonderful review of The Point at Marlborough! We are delighted to hear that you are happy with the service, living space, and amenities offered by our community. The fact that you say we are a "great place to live and have a family" is the greatest compliment of all! Thank you for being a resident with us!

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Verified Resident 706117 2019 Recommended
Reviewed 10/13/2019
My experience with the Point team was excellent. My move went great and my unit was in perfect condition. I would definitely recommend the point to my family and friends. The staff was very professional and helpful. The community is a great safe comfortable place to… See More
The Point at Marlborough Manager10/16/2019

Thank you for this wonderful review! Here at The Point at Marlborough, we take great pride in our community. We are thrilled to hear our staff was able to make your move such a positive experience. Let us know if there is anything else we can do to help you during your residency with us.

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Verified Resident 704373 2019 Recommended
Reviewed 10/08/2019
Very happy with my new apartment. The leasing office is great, extremely helpful and they helped make the move-in stress free! I had one minor issue with one of the new appliances but maintenance fixed it that day.
The Point at Marlborough Manager10/16/2019

It's wonderful to read this review of The Point at Marlborough! We're so pleased that you're so happy with your apartment and our customer service. As always, please don't hesitate to reach out if you need anything -- we are happy to help!

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Verified Resident 700375 2019 Recommended
Reviewed 09/27/2019
I have been very pleased since I moved here 3 months ago. It is Very quiet. This place has Great staff. My apartment is very nice, and has newer, well functioning amenities. My apartment has a deck with a great view.
The Point at Marlborough Manager09/30/2019

Nothing makes our day more than hearing from a happy resident! We here at The Point at Marlborough appreciate your kind review and we agree that our modern apartments and amenities are some of our best features, and we're glad you are enjoying the community here. Please be sure to let us know if there's anything you need. Have a great day!

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Verified Resident 696797 2019 Not Recommended
Reviewed 09/18/2019
First able almost impossible to find a parking spot near the doors. Property only allow residents to have 2 cars per unit, mjmm and theres residents here with 3 and 4 cars not registered at the leasing office so even harder to find a spot. If… See More
The Point at Marlborough Manager09/30/2019

Thank you for your review of The Point at Marlborough. We're happy that our quiet area is to your liking; however, we're sorry that you're not 100% satisfied with our parking accommodations, among other concerns. We always find room for improvement, so please contact us directly at (508) 787-1030 or [email protected] to discuss your concerns and how we may better serve you. Thanks again.

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Verified Resident 681566 2019 Recommended
Reviewed 08/16/2019
We have only been here for a few days, but our move-in experience has been great so far. Our apartment was newly renovated and in good condition when we moved in. Love the natural light we get from so many windows
The Point at Marlborough Manager08/19/2019

Welcome to your new home at The Point at Marlborough! Thank you so much for your five-star rating and compliments about our newly renovated apartments and your smooth move-in process. Please don't hesitate to let us know if we can be of assistance to you as you get settled in. Have a great day!

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Verified Resident 681582 2019 Recommended
Reviewed 08/16/2019
We haven't been here very long but the staff is incredibly kind and helpful, the apartment is beautiful, well maintained, and very spacious, and the entire community is very pretty and well maintained.
The Point at Marlborough Manager08/19/2019

Thank you for this excellent feedback about The Point at Marlborough! It's wonderful to know that you're so happy with our great staff, your beautiful apartment, and our well-maintained community. We hope you have a long, happy stay with us!

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Verified Resident 677818 2019 Recommended
Reviewed 08/13/2019
I've had a great experience at The Point Marlborough so far. When issues have come up, the staff has dealt with then promptly and professionally. I've only lived here for about two months now, but look forward to the remaining months in my lease.
The Point at Marlborough Manager08/19/2019

Thank you for your positive review of The Point at Marlborough. We are happy to have you as one of our new residents and are glad that you are enjoying your home. Our staff works hard to ensure that all resident needs are met, and we will be sure to share your compliments with them. Please don't hesitate to reach out should you need anything. Have a great day!

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Verified Resident 672156 2018 - 2019 Recommended
Reviewed 08/01/2019
It is a quiet place and neighbors are friendly. I have no problems with the leasing office and they are efficient when it comes to any issue. Great location for commuters and many nearby entertainment.
The Point at Marlborough Manager08/01/2019

Thank you for your four-star rating of The Point at Marlborough! We are thrilled to know that you are enjoying your stay in our wonderful community. We agree, our location is one of the best in the area. Please let us know how we can earn all five stars from you, resident feedback is our strongest tool! Thank you.

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Verified Resident 671449 2018 - 2019 Recommended
Reviewed 07/30/2019
It's been a great place to live. The apartment is spacious and quiet. The complex has a lot of great amenities. It's been great to be able to run and walk along all the sidewalks. I just wish it was more affordable so I could renew… See More
The Point at Marlborough Manager07/31/2019

It's fantastic that you've been having a great experience living here at The Point at Marlborough. Thank you for sharing what you enjoy about living here, from our spacious, quiet apartments to our amenities. We regret that you will be leaving our community, however. We would be happy to discuss your concerns with you, so please get in touch with us! We can be reached at (508) 787-1030 or [email protected] Thanks!

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Verified Resident 669376 2019 Recommended
Reviewed 07/25/2019
I have moved in here two weeks ago, and could not be happier I chose this community. The apartments are absolutely perfect. Clean, quiet, beautiful, and so spacious. The management here is very professional and 100% responsive. They addressed two apartment issues I needed taken care… See More
The Point at Marlborough Manager07/26/2019

We are thrilled to welcome you to The Point at Marlborough family and thank you for your five-star rating! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain dedicated to your satisfaction for as long as you're a member of our community!

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Verified Resident 668458 2019 Recommended
Reviewed 07/23/2019
We're too new here (less than 1 month) to respond. Nnnnnnnhhhbbbgggffgffcccx fggfdfcxdgvxfhffg fghdfgcggffgddf dggdfffggfffgfdddggfhydrhfdg dhgdggdrfdft rygdfgfdggdf rhfsrgdsfgf dgfxfgfdf dggdfgvzfggffgf
The Point at Marlborough Manager07/23/2019

Welcome to your new home at The Point at Marlborough! We look forward to your review once you have had time to settle in. Let us know if there is anything you need.

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Verified Resident 663789 2019 Recommended
Reviewed 07/11/2019
Nice community with good amenities. Friendly resident services, good maintenance. Suggest to add elevators to all buildings. This will benefit the people to now stuff, helps older people by not taxing their legs. See More
The Point at Marlborough Manager07/15/2019

Thank you for sharing this feedback about The Point at Marlborough. It's great that you're happy with our community overall as well as our upkeep of the property and your appliances. We appreciate you sharing your thoughts on how we could make our community an even better place to live. Please reach out to us if you ever need anything -- we're happy to help. Thanks!

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Verified Resident 661610 2019 Not Recommended
Reviewed 07/07/2019
I am in the affordable program so the apartments are smaller and out of date. I am very disappointed because there were fees that they did not tell me about until the lease had to be signed. The appliances were suppose to be replaced but did… See More
The Point at Marlborough Manager07/10/2019

Hello and thank you for your feedback. We sincerely apologize for any confusion there may have been during your move in. It is never our intent to surprise our residents with any fees that is why we are sure to include them in the welcome letter that every new move in receives. Also, we strive to provide our residents with move in ready apartments and are happy to see that your unit included stainless steel appliances. However, if they are not to your liking, we would love the opportunity to directly discuss how to improve at [email protected]

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Verified Resident 658615 2019 Recommended
Reviewed 06/30/2019
We needed a bigger apartment quickly, and we were looking all around and had a hard time finding something in this area, that is nice, clean, and generally in our price range. Our community exceeds our expectations with professionalism and friendliness, and just all around greatness.… See More
The Point at Marlborough Manager07/03/2019

We appreciate your review! We're delighted to know that you found our team here at The Point at Marlborough to be helpful and accommodating, as we are committed to serving our residents with exemplary care and attention. It's great that you're enjoying all that we have to offer, from our spacious units to our in-unit amenities and our pet friendly community. Thank you for your five-star rating Have a great day!

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Verified Resident 656049 2019 Recommended
Reviewed 06/23/2019
Quiet, clean, updated apartments. Close to the mall, 495, and Boston. Community is really nice, folks are great. The leasing staff were extremely professional, courteous, helpful and flexible. A definite plus when renting. See More
The Point at Marlborough Manager06/24/2019

We're so pleased to receive this feedback! Thank you for taking a moment to praise The Point at Marlborough. We're delighted to hear that you're satisfied with our quiet, clean, updated apartments as well as our location and our customer service. Thank you for your residency!

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Verified Resident 646548 2004 - 2019 Recommended
Reviewed 05/30/2019
Over 15 years of satisfaction. Great location up on a hill with many trees away from the road. Very safe. Maintance is performed in a timely manner. Club house provides many extra features ( pool,movie theater,workout room). Clean place! See More
The Point at Marlborough Manager06/03/2019

Thanks for reviewing The Point at Marlborough! As a member of our community for more than 15 years, your positive feedback means a lot to us. We're so pleased that you're satisfied with our location as well as our maintenance service, our amenities and our upkeep of the community. We look forward to you having many more enjoyable years with us!

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Verified Resident 639196 2016 - 2019 Not Recommended
Reviewed 05/12/2019
rents have increased to completely un-affordable numbers Im looking for a cheaper place with less drama and complaints. Maintenance guys are cool. They are over worked. There is not enough storage locally, at the complex and in the apartments See More
The Point at Marlborough Manager05/13/2019

Hello, thank you for your feedback. We are sorry if this has been your experience in our community. We do offer our residents the options to rent one of our on-site storage units. We apologize if this option had not been presented to you. We would love the opportunity to talk more In depth about your concerns so please contact us at [email protected]

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Verified Resident 637747 2018 - 2019 Recommended
Reviewed 05/08/2019
I simply love this place, it is so quiet and my appartment it's nice. I have just an observation about the people that don't clean up after their dogs, I think if you could place some signals around the buildings it would probably get better.
The Point at Marlborough Manager05/13/2019

Thank you for your five-star rating of The Point at Marlborough! We're delighted that you're loving your stay here overall. We appreciate your feedback regarding pet waste. While we're proud to be a pet-friendly community, we do expect our residents to pick up after their pets in an effort to maintain the integrity of our grounds. Please don't hesitate to contact us directly at (508) 787-1030 or [email protected] to have a conversation about this or any other suggestions you might have. Thank you.

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Verified Resident 635468 2012 - 2019 Recommended
Reviewed 05/05/2019
Good quiet building. Everyone is respectful of the other tenants. Appliances are old they updating units when people move out but the current tenants are stuck with the old appliances. Would like to see the long term tenants have there apartments updated. See More
The Point at Marlborough Manager05/06/2019

Thank you for providing this valued feedback about The Point at Marlborough. We're delighted that you're enjoying our quiet community and your wonderful neighbors. We hope you'll contact us directly to discuss your remarks about the appliances, as we want our residents to be 100% satisfied with their stay with us! We can be reached at (508) 787-1030 or [email protected]

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Verified Resident 632187 2016 - 2019 Recommended
Reviewed 04/28/2019
I have been very happy living at The Point at Marlborough. I've lived here since 2016. The staff is professional, pleasant, and kind. The property is well cared for, with many amenities. It's clean, feels safe, and the few residents I've met are also pleasant. I… See More
The Point at Marlborough Manager04/29/2019

Thanks for your feedback! We're delighted that you've enjoyed more than two happy years with us at The Point at Marlborough. We sincerely love hearing from our residents, as we are dedicated to cultivating a top-notch living experience for all of you. We look forward to continuing to provide you with responsive, friendly service. Have a great day!

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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price

    $2,044

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price

    $1,625

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $2,024

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $2,052

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $2,714

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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The Point at Marlborough is an apartment in Marlborough in zip code 01752. This community has a Studio - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,625 - $2,714. Nearby cities include Hudson, Northboro, Berlin, Westboro, and Northborough. 01970, 01749, 01532, 01503, and 01581 are nearby zip codes.

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The Point at Marlborough

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    Resident Photos (12)

    • (Resident photo uploaded on 04/13/2016) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/06/2011) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/06/2011) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/06/2011) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 12/17/2010) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 06/05/2010) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 06/05/2010) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 06/05/2010) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/07/2016) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/07/2016) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/07/2016) Image of The Point at Marlborough in Marlborough, MA
    • (Resident photo uploaded on 10/07/2016) Image of The Point at Marlborough in Marlborough, MA
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