The Retreat at Marlborough
#10,496 #4 #175

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The Retreat at Marlborough

21 Austen Way, Marlborough, MA 01752
(303 Reviews)
$2,181 - $6,522/mo
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Floor Plans & Pricing

1 Bedroom

One Bedroom One Bath (874 SF)

1 Bed, 1 Bath | 874 sq. ft.

$2,181 - $5,984

4 Available Units

See Floor Plan Details

One Bedroom One Bath (724 SF)

1 Bed, 1 Bath | 724 sq. ft.

$2,431 - $5,506

1 Available Unit

See Floor Plan Details

2 Bedrooms

Two Bedroom Two Bath (1132 SF)

2 Beds, 2 Baths | 1,132 sq. ft.

$3,081 - $6,522

2 Available Units

See Floor Plan Details

Two Bedroom One Bath (1097 SF)

2 Beds, 1 Bath | 1,097 sq. ft.

$2,810 - $5,984

1 Available Unit

See Floor Plan Details

Two Bedroom One Bath (964 SF)

2 Beds, 1 Bath | 964 sq. ft.

See Floor Plan Details

Two Bedroom Two Bath w/ Den (1309 sq ft)

2 Beds, 2 Baths | 1,309 sq. ft.

See Floor Plan Details

Two Bedroom Two Bath (1177 SF)

2 Beds, 2 Baths | 1,177 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D

Review Ratings

Noise

2.5

Grounds

1.5

Safety

2.0

Office Staff

1.0

Maintenance

1.5

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6.5 days

View Community Timeline
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The Retreat at Marlborough Reviews

(256)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Kylie_N600

prospectiveVisited 2023

8/4/2023

Worst Staff

They can not communicate. Been waiting on an application update for two weeks. I have called every day and whoever answers says that they will pass the message along and have them give me a call. No call. Went to the leasing office today and… See More >
    Manager

    8/14/2023

    The Retreat at Marlborough
    Hi Kylie, We are sorry to hear about your experience so far. The new community manager has reached out to you to try to get this issue resolved. Please feel free to respond at theretreatmgr@greystar.com. Thank you!- The Retreat at Marlborough
    Review Author Icon

    anonymous

    Resident 2017 - 2023

    4/29/2023

    Don't Do It

    Worst place I've ever lived Management turned over 3x I'm 5 years. Worse Every Time No lease No maintenance horrible when they do actually try to fix something Like a bunch of -------- mosquitoes...… See More >
      Manager

      5/2/2023

      The Retreat at Marlborough
      Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 787-1030 at your earliest convenience and we will do our best to resolve this with you.
      Review Author Icon

      Resident 1008909

      Verified Resident 2022

      3/22/2022

      Easy process , good location , friendly staff, pet friendly, washer /dryer in unit , apartment size and condition is great, seems like good social area (once it warms up lol) only con- and not mine is no elevators - I'm ground floor but makes… See More >
        Manager

        6/30/2022

        The Retreat at Marlborough
        Hi Verified Resident 1008909, we are very happy to have provided you with such a positive experience!
        1.0(1 rating)

        Updated Review

        Review Author Icon

        Resident 952099

        Verified Resident 2021 - 2022

        3/13/2022

        This has been a poor experience for me as I have had multiple problems in the last 3 months. There have been numerous leaks that have caused lung issues and doctors visits. No one should be paying to live in these conditions! … See More >
          Manager

          6/30/2022

          The Retreat at Marlborough
          Verified Resident 952099, thank you for your kind review; we are happy to pass along your comments to the team here at The Retreat at Marlborough!
          Review Author Icon

          Resident 1001146

          Verified Resident 2018 - 2022

          2/22/2022

          tenants are and nice except upstairs above us is still making a lot of noise and wake us up from 10pm-2 pm. We reported it but they still doing it . probably they never experience noises because no one above them. I'm a senior… See More >
            Manager

            6/30/2022

            The Retreat at Marlborough
            Thank you again for taking the time to let us know how we did. We hope you have a great day!

            Updated Review

            Review Author Icon

            Resident 632187

            Verified Resident 2016 - 2022

            2/6/2022

            I have been quite happy living here for over 5 years. The apartments are spacious and regularly updated. The maintenance staff is professional, knowledgeable, and friendly. They have always attended to my concerns in a very timely manner. The grounds are attractive and well kept… See More >
              Manager

              6/30/2022

              The Retreat at Marlborough
              Hi Verified Resident 632187, thank you so much for your positive comments about The Retreat at Marlborough!

              Updated Review

              Review Author Icon

              Resident 993928

              Verified Resident 2002 - 2022

              1/30/2022

              I am very satisfied living at the Point. The staff is great as well as maintence, The grounds are kept up nicely,My neigbhoors are very quiet and safe living environment. There is the highway and mall and Target close by

                Manager

                6/30/2022

                The Retreat at Marlborough
                Verified Resident 993928, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Retreat at Marlborough.
                Review Author Icon

                Resident 993800

                Verified Resident 2021 - 2022

                1/30/2022

                I've lived here on and off since 2013 (couldn't decide if we should continue renting or buy our own place) but ultimately we made the decision to be renters. We chose this place because it's in a great location (mins from highway, shopping and restaurants… See More >
                  Manager

                  6/30/2022

                  The Retreat at Marlborough
                  Verified Resident 993800, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!

                  Updated Review

                  Review Author Icon

                  Resident 937276

                  Verified Resident 2019 - 2022

                  1/11/2022

                  Is been a great place to live and everything you need is close like the mall , supermarket and schools .The staff members are really nice people and most important thing is that is a safe place to live compared with others places at least… See More >
                    Manager

                    6/30/2022

                    The Retreat at Marlborough
                    Verified Resident 937276, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, The Retreat at Marlborough

                    Updated Review

                    Review Author Icon

                    Resident 794257

                    Verified Resident 2019 - 2022

                    1/6/2022

                    It is quite almost country staff here are great they address any issues that you may have arise as soon as maintenance go above and beyond there roll. Neighbors that I live near are super friendly. I am handicapped and I… See More >
                      Manager

                      6/30/2022

                      The Retreat at Marlborough
                      We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
                      Review Author Icon

                      Resident 986688

                      Verified Resident 2020 - 2022

                      1/6/2022

                      Awesome community with great service staffs! Amenities are good but gym should definitely be improved (weights please) I love the space, very peaceful especially while working from home for almost 2 years during the pandemic, it has been excellent place to live.

                        Manager

                        6/30/2022

                        The Retreat at Marlborough
                        Verified Resident 986688, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

                        Updated Review

                        Review Author Icon

                        Resident 949044

                        Verified Resident 2021 - 2022

                        1/3/2022

                        The point is a great place to live. We love it here. The maintenance staff are quick, responsive and effective. Our neighbors are peaceful and respectful. We are so happy we found our home here and look forward to our stay here for a while.

                          Manager

                          6/30/2022

                          The Retreat at Marlborough
                          Hi Verified Resident 949044, thank you so much for your positive comments about The Retreat at Marlborough! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

                          Updated Review

                          Review Author Icon

                          Resident 975231

                          Verified Resident 2021 - 2022

                          1/2/2022

                          It is clean, quiet and safe. We are very happy here. The doggy stations and dog park are terrific and make us and our dogs feel at home. The up to date appliances within the apartment along with the new floors are fantastic

                            Manager

                            6/30/2022

                            The Retreat at Marlborough
                            Verified Resident 975231, we are so happy to read such a great review about The Retreat at Marlborough! Please don't hesitate to reach out if there's anything additional we can do for you.
                            Review Author Icon

                            Resident 981346

                            Verified Resident 2021

                            12/14/2021

                            We came here without knowing anything about the community. But we are happy that we found this place. We like it. The management team was super helpful and friendly when we arrived. Thanks. And thanks for the support.

                              Manager

                              12/16/2021

                              The Point at Marlborough
                              We're happy you found The Point at Marlborough! We're delighted to know that you found our team to be helpful and accommodating, as we are committed to serving our residents with exemplary care and attention. Thank you for your five-star rating!
                              Review Author Icon

                              Resident 388755

                              Verified Resident 2021

                              12/12/2021

                              Very nice and safe community. Maintenance staff is unbelieveably responsive and qualified. Quiet community with a variety of residents. Parking is convenient and available. No elevators which is a bit inconvenient and trash is a bit of a hike

                                Manager

                                12/15/2021

                                The Point at Marlborough
                                Thank you for your feedback. We’re so pleased to hear that you’re enjoying our community here at The Point at Marlborough, and that our maintenance team has been responsive to your needs. We sincerely value our residents, and want each one of them to be completely satisfied with their home and our service. Please reach out if we can assist you in any way.

                                Updated Review

                                Review Author Icon

                                Resident 558942

                                Verified Resident 2018 - 2021

                                12/10/2021

                                We have lived at the Point at Marlborough for almost four years. The condition of the unit when we moved in was immaculate. The Neighbors are considerate and enjoyable to live with. There are always a few things that will need fixing wherever you live.… See More >
                                  Manager

                                  12/16/2021

                                  The Point at Marlborough
                                  Thank you for this five-star rating and wonderful review. At The Point at Marlborough we are so grateful for your four-year residency. We hope that you enjoy being a member of our community for years to come!
                                  Review Author Icon

                                  Resident 977087

                                  Verified Resident 2021

                                  11/30/2021

                                  I really like it here, even though it is too expensive for what you get. The grounds are beautiful and well kept. The clubhouse is spotless. There are no cameras in the hallways, people steal packages. No elevator!

                                    Manager

                                    12/1/2021

                                    The Point at Marlborough
                                    Thank you for this review of The Point at Marlborough. Feedback from our residents helps to show us where we need to focus our attention, so we appreciate you sharing these details with us. We would be happy to do all we can to help improve your living experience, so please contact us at (508) 787-1030 or leasingmarlborough@pancomgt.com. Thank you.
                                    Review Author Icon

                                    Resident 974181

                                    Verified Resident 2021

                                    11/21/2021

                                    Great location in Marlborough. There is a mall and Walmart nearby. Rooms are spacious and in top notch condition. New appliances. Excellent customer service at the rental office. Excellent value for your money.

                                      Manager

                                      11/22/2021

                                      The Point at Marlborough
                                      We really appreciate the high rating of The Point at Marlborough. Resident feedback is very important to us and we appreciate your positive review. It means so much that you enjoy everything we have to offer, from our excellent customer service to our beautiful homes and everything in between.

                                      Updated Review

                                      Review Author Icon

                                      Resident 905995

                                      Verified Resident 2019 - 2021

                                      11/18/2021

                                      I've loved my time since arriving at the Point at Marlborough. The facility is top notch, we have plenty of room and we enjoy the convenience of being between both Boston and Worcester. The maintenance staff has always been very, very helpful with any issue… See More >
                                        Manager

                                        11/19/2021

                                        The Point at Marlborough
                                        Location is so important! We're so glad that our centrally-located community here at The Point at Marlborough is convenient for you. Thank you for taking the time to share your thoughts, and for your compliments to our top-notch maintenance team! Please reach out if we can be of any assistance during your residency.

                                        Updated Review

                                        Review Author Icon

                                        Resident 937254

                                        Verified Resident 2021

                                        11/8/2021

                                        The property is well kept. The property management team is proactive and professional. We are enjoying the views and our space is quite comfortable. Neighbors are pretty friendly and the area is close to major roads and cities.

                                          Manager

                                          11/10/2021

                                          The Point at Marlborough
                                          Thank you so much for leaving this five-star review. We always love hearing from residents about all the great aspects of living at The Point at Marlborough! We hope you will just as happy for years to come.
                                          Review Author Icon

                                          Resident 967545

                                          Verified Resident 2020 - 2021

                                          11/4/2021

                                          The Point at Marlborough is safe, well cared for, and full of amenities. That being said, I'm grateful to be here and especially happy to report that management and maintenance has been putting in an increased effort this past year to improve all aspects.

                                            Manager

                                            11/5/2021

                                            The Point at Marlborough
                                            Thank you for your excellent rating of The Point at Marlborough! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain dedicated to your satisfaction for as long as you're a member of our community!

                                            Updated Review

                                            Review Author Icon

                                            Resident 758743

                                            Verified Resident 2019 - 2021

                                            10/14/2021

                                            Good maintenance and responsive staff. Quiet neighbourhood. Easy to speak leasing office staff. Ample of parking space and decent cost of car ports if needed. Rent is reasonable for the large sized apartments.

                                              Manager

                                              10/15/2021

                                              The Point at Marlborough
                                              That’s awesome to hear! We love our residents and want to make sure they are having a great experience at The Point at Marlborough. Please reach out if we can be of assistance in the future.

                                              Updated Review

                                              Review Author Icon

                                              Resident 852025

                                              Verified Resident 2016 - 2021

                                              10/7/2021

                                              The grounds, the nature walks, and high elevation are top notch. The pool and excercise areas are gorgeous too. The location ( near 495, 290, rte 85', route 20' route 9',malls,etc) is outstanding halls and older units like mine need a facelift however.

                                                Manager

                                                10/11/2021

                                                The Point at Marlborough
                                                Thanks for the kind words! Resident feedback is invaluable as we work to make The Point at Marlborough an even better place to live. Please contact at (508) 787-1030 or leasingmarlborough@pancomgt.com to discuss your apartment.
                                                Review Author Icon

                                                Resident 952623

                                                Verified Resident 2021

                                                9/28/2021

                                                The area is quiet, but still near many amenities and travel routes. The exteriors of the buildings and interior of the unit are well maintained. Some of the common hallways could use a little more attention such as a fresh coat of paint,… See More >
                                                  Manager

                                                  9/29/2021

                                                  The Point at Marlborough
                                                  Thank you for this excellent rating of The Point at Marlborough! We're happy that your overall stay has been a positive one. We take all feedback seriously and appreciate your comments and suggestions. Thank you for choosing to make your home in our community!

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 924219

                                                  Verified Resident 2020 - 2021

                                                  9/15/2021

                                                  Very Quiet and peaceful love the upkeep of the property and the professionalism of the staff in the office maintenance always comes on time and gets the job done as soon as they get a work order highly recommend the property to anyone looking for… See More >
                                                    Manager

                                                    9/15/2021

                                                    The Point at Marlborough
                                                    That’s awesome to hear! We love our residents and want to make sure they are having a great experience at The Point at Marlborough. Please reach out if we can be of assistance in the future.

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • Bright Open Floor Plan
                                                    • Cable & Satellite
                                                    • Clubhouse
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Grilling Area
                                                    • Heat
                                                    • High End Appliances
                                                    • High-Speed Internet
                                                    • Media and Business Center
                                                    • Oversized Closets
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pets Allowed
                                                    • Plank Flooring
                                                    • Playground
                                                    • Private Balcony/Patio
                                                    • Refrigerator
                                                    • Resort Style Heated Swimming Pool
                                                    • TV Lounge
                                                    • Theater Room
                                                    • Wi-Fi Smart Thermostats
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                                                    Leasing

                                                    Live in a place that has it all. The Point at Marlborough offers modern one and two-bedroom apartments in Marlborough, MA with plenty of space for working at home, spending time with friends or simply relaxing after a long day. Enjoy the benefits of a comfortable community surrounded by nature yet close to I-495 for quick access to both Worcester and Boston. Living here also puts just a short drive away from downtown Hudson with plenty of options for great shopping and dining. You will also discover amazing amenities that perfectly suit your life. Unwind in our newly renovated community clubhouse, work out in our state-of-the-art fitness center or spend your summers lounging by our resort-style pool. Even pets live the good life with our community dog park and agility course. At The Point at Marlborough you will find the best of everything in a place that always makes you feel right at home.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 11:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 303 number of votes by renters, The Retreat at Marlborough is currently rated 3.8 out of 5 stars.
                                                    The Retreat at Marlborough is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Retreat at Marlborough is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Retreat at Marlborough is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Retreat at Marlborough is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Retreat at Marlborough is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Retreat at Marlborough is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6.5 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    March 2024

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                                                    The Retreat at Marlborough is a 724 - 1,309 sq. ft. apartment in Marlborough in zip code 01752. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,181 - $6,522. Nearby cities include Southampton, Easthampton, Holyoke, South Hadley, and Chicopee.

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