Former Resident · 2016 - 2017
The move in process wasn't that bad, but the move out process was atrocious. Buyer BEWARE, you will not get back your security deposit, they will find ways to charge you for every and anything. The Clean and Sweep service is NOT optional like they say. I spent 5 solid hours cleaning the nooks and crannies of my apartment and still got slammed with a cleaning fee for it anyway. There was a full carpet replacement for a small spot that they did not even attempt to get up with a spot cleaner. If I would have known they were going to charge me for a FULL carpet replacement I would have rented a steam cleaner myself to remove the spot (and when I say spot, I mean small spot). UNREAL and completely OUTRAGEOUS. I never had a complaint with maintenance, they just do what they are told. A former employee of an Avalon Community told me that this is what they do - Replace everything they possibly can and will find anything to charge you for it to make a quick profit and to keep rent sky high. I wish I would have read some of the reviews out reviews before I decided to move to this community. I will never ever rent here again or recommend it to anyone. I am an incredibly clean person, I have no kids and no pets and have never ever in all of my 15 years of renting lost a security deposit or had to pay for any type of replacement or turning over of an apartment for the next tenant when I moved out. I am completely astonished.