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2 Hancock Street

Quincy, MA 02171



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laurn508 • Resident 2014 - 2016 Not Recommended
Reviewed 07/27/2016
I am a current resident at Neponset Landing and I would not recommend living here. My fiance and I moved from one apartment to another this month and management is charging us to replace the carpet in the full apartment due to a pull in one room which was caused by a defect in the carpet itself when vacuuming. We contacted the company that replaces the carpet and the lowest quality Olefin carpet is used in the units. In my research on this carpet I found that it is not suitable for apartments/high traffic areas due to the loops in it that are easily snagged as well as the scoring and the flattening of the carpet. The area of the damage was about a foot long and was a very thin pull, there is no reason the carpet in that area (or the entire apartment) needed to be replaced. If they would like to replace the full units carpet for vanity purposes we should not be charges as that is their personal choice, not in an effort to "fix damage". My fiance and I would not have any issue paying for any fees due to damage that we caused but in this case pulls and snags are part of normal "wear and tear" of Olefin carpet. We keep our living space very clean and try to maintain it as best we can. Neponset Landings use of poor quality materials is out of our control. I have spoken with multiple other tenants and they also all report pulls and snags in their carpet as a result of vacuuming. The building manager said that when we originally moved in we should have noted the poor quality of the carpet but since the carpet choice is not an option on move in we did not see why that would be something we could note. There are many other downfalls of the building that I can note: the T that runs behind the building is very loud, the property surrounding the immediate building is not well maintained (trash and dog feces are everywhere), people allow their pets to go to the bathroom in the elevators and common halls, the fire alarm goes off often (especially in the middle of the night), in the winter snow fills up the covered garage parking area and when we moved in to our apartment there were several damages (cracked washer and dryer, broken kitchen sink faucet, broken shower head, stain on the floor of one of the tiled closets, our front door was significantly damaged on the outside of it, loud neighbors, etc.).
Neponset Landing Apartments Manager07/27/2016

Hello - Thank you for your feedback. As I mentioned to you in our phone call earlier this afternoon, our Regional Manager will be in touch with you regarding your concerns about your carpet replacement upon move-out. I have already made arrangements to replace the dryer door in your current apartment - this will be taken care of tomorrow morning, per your request. For any other concerns not addressed already this week, please contact the leasing office. Thank you.

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