Thank you for taking the time to post your honest feedback. I do want our residents to be proud to call Rosecliff their home, and so I read every review posted about our community. It is important to know where our residents think we missed the mark, as well as where we have done well - so that we can improve Rosecliff for everyone. We do have an Express Service Commitment, which states that requests will be filled within two business days. If this has not been your experience, please let us know so that we can address the problem. You can read more about the Express Service Commitment here: http://www.equityapartments.com/content/resident-commitments.aspx. As for pest control, any issue that is brought to our attention is serviced with an extermination company that visits the property when service is needed. Please let me know if you would like to schedule an appointment. I am sorry you have had a negative experience, and I would be happy to discuss any of your concerns with you. You may contact me any time at [email protected] or at (617) 472-6323.