Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 48 days |
Contact Property
Quinn35
35 Harrington Ave.
Shrewsbury, MA 01545
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 48 days |
Dear Resident: Thank you for sharing your positive living experience. Our maintenance team is top notch! The apartments offer a great layout. Jennifer-Manager
We are so glad you love the community and our amenities. We are so glad we have been able to open them up a few hours most days. We can't wait to reopen them to our normal hours. We hope you have been able to take advantage of the available hours. Sincerely, Jennifer-Manager
Hi there, thank you for your review. We hear your frustration about the amenity hours. The team operates based on current CDC guidelines for cleaning and operations, which can only be properly maintained while the team is on site. Please continue to reach out to the team with any other questions or concerns you may have! - Bell Customer Service
Dear Jim: We understand that apartment living can be difficult at time, especially when everyone lives different lifestyles. We have looked into your concerns and they are not doing anything that is against their lease in regards to behaviors which would lead to excessive noise. I would be happy to discuss additional options with you at your convenience. Jennifer-Manager
Hello, thank you for leaving your comments. We're very sorry to hear this! We understand you have been in communications with the team and the former Regional Manager about your concerns. Please feel free to request the current Regional's information if you are still unsatisfied with the solutions. - Bell Customer Service
We understand this community is on the higher end when it comes to rent but we offer excellent maintenance and other services along with a beautiful newer community. We are so glad to hear you feel we are worth the price. Jennifer-Manager
Thank you for sharing your experience at Quinn with friends and family. We really miss our social events and hope we can get back to these soon. We understand the sense of community isn't quiet the same without them. Jennifer- Manager
Dear resident: We are sorry not all the amenities are available right now, but this is due to COVID-19 requirements. We would love to open everything up how it used to be, but our top priority is to make sure all surfaces are wiped down multiple times a time to try and stop the spread of COVID. We have slowly been opening items as we can clean them properly. The grills, firepit, pool and fitness are all open right now on a sign-up basis. The property is coming up on three years this fall and that is why we are currently painting all the common hallways and professionally steam cleaning the carpets. We clean each building weekly and we try to keep everything clean and smelling fresh. Unfortunately, some residents in the buildings do not respect it as much as you do and they may not pick up something they drop, or leave mail around the lobby which we may not see it right away to clean it up. We do spot check areas all the time and are in the process of looking to hire an additional porter to help with the upkeep once the paint and cleaning work is complete. Jennifer-Manager
We are so happy you have had great interactions with the community and the on site team. We are very excited we have been able to reopen some of our amenities too. We love hearing when residents want to stay with us! Jennifer-Manager
We were all sad when Tiffany decided to leave us. We have some great new team members on site and I hope you get a chance to build the same rapport with some or all of us. Please reach out anytime we can be of assistance or a smile. Jennifer-Manager
Thank you for much for letting us know about Mo's response. He takes such pride in his work and I will make sure to pass on your comments to him. Jennifer-Manager
Thank you so much for taking the time appreciate Moe. He is amazing and we are so lucky to have him at Quinn. He is always on top of any maintenance request or concern so if you need anything else fixed please just reach out. Jennifer-Manager
Dear Sarah: I am so glad your move in experience and living experience has been a pleasant one so far. We have slowly started to open the amenities and more will be open so. Thank you for your patience. Jennifer-Manager
Shrewsbury does have an excellent school system and the town has so many great shops and restaurants. Quinn is a great location to access many of them. We are so glad you chose to renew for 2 more years- Jennifer, Manager
Dear Resident- our commitment is to create communities our residents are proud to call home. It sounds like we have been able to do that for you and I am so happy to hear that. Hopefully we will be able to reopen all of our amenities soon. Jennifer-Manager
Thank you for taking the time to acknowledge the upkeep of the property. We can't wait to be able to open our amenities again. Your onsite team tries very hard to be able to meet your needs while being fair to all residents and keeping everyone safe. Jennifer-Manager
Dear Resident: Thank you for your feedback. We work hard every day to try and keep the facility clean and inviting. The onsite team loves to interact with residents whether it to just to say hi, answer a question or lend a hand. Jennifer-Manager
Dear Resident: Thank you for your concern. We offer free open off street parking at Quinn. What this means is it is on a first come first serve basis for residents and guests. We offer plenty of parking on site for every resident but we can't guarantee a spot close to your building. We do offer garages for a fee which, if available, would give you reserved parking close to your building. We are about 75% complete in issuing parking permits so some of the cars you see without a permit may be your neighbor. We have also started to tag illegally parked cars. I am sorry based on your schedule when you come home you are unable to find a spot closer to your building. -Jennifer, Manager
Dear resident: We understand a change in management can be difficult. We are excited for 2020 including many events and projects we have planned. One of these projects is to repaint all the common areas so they look new again. Jennifer- Community Manager
Dear Resident: I have some great news for you regarding the common areas we will be repainting all the common areas this Spring and addressing the carpets too. We understand with residents moving in and out areas may get banged up a bit, so we have a maintenance program in place to stay on top of these items. With new construction items are ordered in bulk and sometimes there is a manufacture defect. I am sorry you needed to get some items replaced but I am glad we could take care of these things for you. The trash area has been addressed recently and we have noticed a huge improvement. The pool will be heated as advertised and the fitness on demand was just renewed. -Jennifer, Manager
Dear resident: I am sorry you are having to deal with excessive noise. If you reach out to me I would be happy to try to resolve this for you. If would just need some additional information- Jennifer, Manager
Thank you for your review, please come by the office or give us a call so we can address your maintenance issues with you. We want to make your stay a five star experience. -Amanda, Bell Customer Service
$1,720 - $1,834
583 - 591
1 Units
S1A
N/A
710
N/A
A1A
$1,805 - $2,518
750
3 Units
A1C
$1,825 - $2,555
758
3 Units
A1E
$1,935 - $2,051
807
1 Units
A1G
N/A
1,028
N/A
B2A
N/A
1,125
N/A
B2E
N/A
1,208
N/A
B2L
$2,283 - $3,495
1,132
1 Units
B2G
$2,360 - $2,882
1,231
2 Units
B2J
Quinn35, located beside Lakeway Commons in Shrewsbury, Massachusetts. Our community offers an amenities package and finishes to fit your busy lifestyle! With access to Downtown Worcester, UMass Medical Center and the 495/MetroWest corridor, you’ll find that accessing the area’s top employers, entertainment and more is right at your fingertips. Step inside your studio, one, two or three bedroom home, and you’ll find contemporary design with elegant finishes all throughout. Our spacious floor plans include an ultra-luxe kitchen complete with an Island with bar top seating, a Whirlpool stainless appliance package and a private patio or balcony. Quinn35’s amenity package is sure to impress with every want and need considered. We offer a Fitness Center complete with Fitness on Demand, heated outdoor swimming pool with grilling areas and a pet park, perfect for your furry friends to enjoy! It all blends together seamlessly at Quinn35.
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Contact Property
Quinn35
35 Harrington Ave.
Shrewsbury, MA 01545