What are noise levels like at Clarendon Hill Towers?

The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Clarendon Hill Towers?

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is Clarendon Hill Towers?

The community is rated 4.5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 70 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for Clarendon Hill Towers, Somerville, MA

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	4.5
Office Staff	4.7
Maintenance	4.8
Neighborhood	4.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	26

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	70 days

Ratings & Reviews (45 Reviews)

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Resident • 2020

11/18/2020

Decent place to call home. Maintenance keeps the property clean and does a great job when it comes to the upkeep of apartments. I recertify once/year, management is easy to work with so it's not a big hassle.

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Clarendon Hill Towers Manager

12/04/2020

Thank you for taking out time to post a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2020

11/02/2020

Property is well kept location is good bad thing is roaches are very bad. To many of them board of health need to shut Clarendon hill towers down . Management don't care about resident just the rent money . Board of health come visit residents u… See More

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Clarendon Hill Towers Manager

11/12/2020

Thank you for bring this matter to our attention. Our pest control plan is that we have all common areas treated on a monthly basis and up to 12 units that may need service. In addition the entire property is treated at least twice per year. The clean-out for all units has been scheduled that started October 26th. FHRC takes pride in keeping their communities decent, safe, sanitary, and in good repair. Should you need further services please contact the office. Donna Burks-Smith, Senior Property Manager

Karenhopkins • Resident • 2020

10/19/2020

Good place to live. To many roaches apartments are infested. They exterminate 12 apartments per week. They need to exterminate the whole building to get rid of roaches.. roaches be in my bed that's how bad it is. Otherwise building is well kept .mangerment don't live… See More

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Clarendon Hill Towers Manager

10/23/2020

Karen, Thank you for bring this matter to our attention. Our pest control plan is that we have all common areas treated on a monthly basis and up to 12 units that may need service. In addition the entire property is treated at least twice per year. The clean-out for all units has been scheduled starting October 26th. FHRC takes pride in keeping their communities decent, safe, sanitary, and in good repair. Should you need further services please contact the office. Donna Burks-Smith, Senior Property Manager

Resident • 2020

10/06/2020

Well kept property. You can tell that staff takes pride in the property and their work. Great ethics, they're never too busy to help and any time I need something fixed, they fix it within 24 hours. Thank you!!!

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Clarendon Hill Towers Manager

10/15/2020

Thank you for acknowledging the awesome job the staff does with the upkeep of the property. We appreciate you sharing your experience and taking out time to post a review. Donna Burks-Smith, Senior Property Manager

Resident • 2020

10/06/2020

Clarendon hill towers has been a great home to my family with lots of things to do for kids. All maintenance staff has been great and office staff as well, grounds are always kept great especially in the winter, they do a fantastic job .

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Clarendon Hill Towers Manager

10/23/2020

Thank you for your review and sharing your experience. The staff at Clarendon Hill does an awesome job with the upkeep of the community and we appreciate you for recognizing their efforts. Donna Burks-Smith, Senior Property Manager

juanlarge • Prospective Resident • Visited 2020

10/05/2020

I love this community because it seemed that the staff really cared about the property and the people. The grounds were really nice and I like that there is only one way in and out. I really like the fact that it has a cafe with… See More

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Clarendon Hill Towers Manager

10/23/2020

Resident • 2013 - 2020

10/05/2020

This place has great accessibility and pretty nice amenities. There's a cafe where I often get lunch, there's also a small gym (can't use it now due to COVID). Nice rose garden, ample parking and a nice community room.

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Clarendon Hill Towers Manager

10/05/2020

Thank you for posting a review and sharing your experience. Hopefully, once Covid-19 is under control we can resume back to activities and open the Gym. Donna Burks-Smith, ,Senior Property Manager

Resident • 2020

09/25/2020

Great community. Affordable. Easy access to downtown. There's a grocery store across the street and the bus stop is right outside. Staff is very friendly. Maintenance is prompt and always offers a smile.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for posting a review and highlighting our community. Clarendon Hill is centrally located in the heart of Somerville that gives our residents access to shopping, restaurants, and public transportation. Donna Burks-Smith, Senior Property Manager Donna Burks-Smith, Senior Property Manager

Resident • 2007 - 2020

09/25/2020

I have lived at Clarendon Hill Towers for over 13 years and the staff and community has been wonderful. Any time something needs to be fixed maintenance is there often the same day to fix it. Emergencies are always fixed immediately. The staff is very friendly… See More

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Clarendon Hill Towers Manager

09/30/2020

Thank you for your review and recognizing the good work our staff does with the upkeep of our community. Donna Burks-Smith, Senior Property Manager

Resident • 2012 - 2020

09/04/2020

Staff is very professional and helpful. They really care about the residents. The maintenance team is very responsive and fixes issues promptly. Downtown is easily accessible and there's a bus stop right outside.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for sharing your experience and posting a review. The staff works very hard to maintain the community thanks for recognizing their efforts. Donna Burks-Smith, Senior Property Manager

Resident • 2016 - 2020

08/17/2020

No complaints, very nice community. They do a lot of stuff for the residents. It has always felt like home. Grounds are kept clean, there's ample parking, maintenance is prompt to fix issues and management always assists with paperwork or making copies. THank you.

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Clarendon Hill Towers Manager

09/30/2020

We are very pleased that you call Clarendon Hill Towers your home. It is important to love where you live and feel safe. Thank you for sharing your experience and posting a review. Donna Burks-Smith, Senior Property Manager

Resident • 2011 - 2018

08/14/2020

I used to live here and still visit from time to time. The place has definitely improved since management hired new staff. The previous manager used to be unpleasant. Maintenance has always done a terrific job.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Resident • 2018 - 2020

08/10/2020

I've lived here for about two years and staff has always been very helpful. Moving in was a breeze, maintenance is very friendly and helpful. There are usually a lot of events, stuff for the kids, block party, etc.

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Clarendon Hill Towers Manager

09/30/2020

Clarendon Hill resident service continues to have different activities for all ages. During Covid-19 they were able to partner with the local Food Bank to help those families that may need help during this pandemic. We appreciate you taking time out to post a review and sharing your experience. Thank you, Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2020

08/03/2020

Close to my office and the down -town experience was great. We will probably move in in a few months. Nice property and we have friends in the building who love the place. Very clean and quiet and nice to to call home.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for your review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2020

07/22/2020

I visited Clarendon earlier this year. I have friends living here and I wanted some more information. I was greeted by friendly staff and they took the time to answer all of my questions. I'm hoping I can put my application in soon.

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Clarendon Hill Towers Manager

09/30/2020

We would love to have you part of our community. Please reach out to the management office for an application if you have not already submitted one for our waitlist. Thank you for posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Resident • 2013 - 2019

07/16/2020

Since they changed the managers, this place has really turned around. The staff is friendlier overall and maintenance is quick to resolve any issues. You're always greeted by welcoming faces and if I didn't have to move, I would've stayed at Clarendon Hil ltowers. Look no… See More

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Clarendon Hill Towers Manager

09/30/2020

Thank you for posting a review. The staff does an awesome job with the upkeep of the community and is always willing to help when needed. We wish you the best and thank you for sharing as a former resident. Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2019

07/15/2020

I visited CHT last year and was greeted by friendly staff in the office. Very clean and nice looking community. They had a nice playground and it seemed like they have a ton of parking. Hoping I can live here in the future.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for your review. Please continue to check with the management office when their waitlist will be open. Donna Burks-Smith, Senior Property Manager

Carlisle847 • Resident • 2013 - 2019

07/14/2020

So I've lived at a couple of places and Clarendon Hill Towers is definitely one of the better places I've lived. Management and maintenance are friendly and responsive when you have a problem. Staff always willing to listen!!

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Clarendon Hill Towers Manager

09/30/2020

It is nice to know that you love your community at Clarendon Hill. Thank you for recognizing the great job the staff does to maintain the property. Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2020

07/14/2020

The property is extremely clean and well maintained. The location is great and close to Boston. The staff was always kind and helpful and answered any questions that I had. The units look nice and inviting. The rates are reasonable.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for recognizing the great job the staff does to maintain the property. We appreciate you posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Resident • 2012 - 2020

07/13/2020

Grounds and buildings are always maintained. Convenient location with access to bus and train, grocery right across the street. Family friendly, the computer learning center is a great resource for homework help, Chta office always has programs and events/trips for kids and families. Maintenance staff is… See More

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Clarendon Hill Towers Manager

09/30/2020

Thank you for recognizing the great job the staff does to maintain the property. We appreciate you posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Prospective Resident • Visited 2020

07/13/2020

Nice property in a convenient location. I like how close it is to Boston. The apartments seems well laid out and clean. Property looked clean and inviting too. The staff was friendly and answered all our questions. Rates seemed reasonable for this location.

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Clarendon Hill Towers Manager

09/30/2020

Thank you for recognizing the great job the staff does to maintain the property. We appreciate you posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Resident • 2020

07/13/2020

Great community and great staff. They were great at telling us about all the amenities of the property and very helpful with all our questions. The maintenance team was easy to get in touch with and able to fix any problems quickly

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Clarendon Hill Towers Manager

09/30/2020

Thank you for recognizing the great job the staff does to maintain the property. We appreciate you posting a review and sharing your experience. Donna Burks-Smith, Senior Property Manager

Resident • 2017 - 2018

04/06/2020

Think a million times before moving here! This place is infested with bed bugs, rats, mice, etc. Management does not care about how infested this place is . More than half of these units are infested with mice.

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Clarendon Hill Towers Manager

09/30/2020

This is an old post please let me know if this issue has been resolved I can be reached at [email protected] FHRC takes pride in providing safe, sanitary, and decent housing for all our residents. Donna Burks-Smith, Senior Property Manager Donna Burks-Smith, Senior Property Manager

Resident • 2019 - 2020

03/19/2020

Absolutely wonderful! The buildings are beautiful and very well maintained. Staff and maintenance are very nice, accommodating to tenant needs and responds to work orders within 24 hours. I highly recommend Clarendon Hill Towers.

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Clarendon Hill Towers Manager

10/23/2020

Resident • 2010 - 2019

02/25/2020

I used to live at Clarendon Hill Towers for a very long time. For Section 8, this is a very nice and well maintained property. Maintenance is really good and they fix everything within 24 hours, all you need to do is call the office. The… See More

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Clarendon Hill Towers Manager

10/23/2020

•

Updated Review

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Clarendon Hill Towers

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA

Manager's Review EngagementA+

Manager's Review Reply TimeC+

Ratings & Reviews (45 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Clarendon Hill Towers Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time