Carson Tower Apartments

Hi Gaelyn,We can't thank you enough for taking the time to leave the positive feedback, we really appreciate it!Melissa Property Manager

We are so sorry that you have not been satisfied with your experience at Carson Tower. Our goal is to provide a great living experience for all of our residents, and though we are disappointed we have been unable to do this for you, we appreciate your feedback as it gives us an opportunity to improve our services. We take your concerns seriously, and we will make every effort not to let you down in the future. Usually, maintenance requests are addressed within 24 hours, though sometimes they do take longer for complete resolution, depending on the request. If you still have any outstanding maintenance concerns, please contact us immediately, we will ensure that you receive the quickest possible service. We do sincerely apologize for your inconvenience relating to the parking repairs. As there are no alternate parking that we are able to reserve, we did refund your parking fees for the days you were unable to park; we hope that you are pleased with the results of the repairs. If you witness any noise disturbances or other common-area disturbances, please also alert us immediately â?? we will respond and address it promptly with the offenders. We have recently relocated the gym to provide a new space, please visit the new gym on the third floor across from the new bike storage room at your convenience. We hope that you will be pleasantly surprised with the changes. Unfortunately, we do not have any control over the mailboxes as that is the purview of the U.S. Postal Service, but we are currently looking into some upgrade options for that area. I would very much appreciate the opportunity to discuss your additional concerns in person or by phone, please reach out by phone at 617-268-4821 or by email at [email protected] Our staff works hard to provide exemplary service, and we hope to have the opportunity to improve your experience going forward.