Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6 days |
Contact Property
Colonial Estates
129 Beacon Ter
Springfield, MA 01119
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6 days |
Thank you for leaving us a review. Your experience does not match the majority of feedback we receive from residents. Our team cares deeply about the community and works to support each resident who calls Colonial Estates home. We welcome the opportunity to speak with you directly about your concerns and want to improve your experience in the community. You can reach our team by calling 413-783-0231. Alternatively, you can speak to our Customer Relations team at 855-223-8966. Thank you again for taking the time to leave us a review.
Thanks for sharing your thoughts. I'm sorry to hear your experience is not in line with what we strive for at our communities. I know we train our team members to be respectful to all people regardless of circumstance. I also know that we have a hard working team at the property that cares a lot about providing quality affordable housing for people. If you would like to share specific details about your concerns with me I invite you to call me so we can discuss and I can hopefully help to find resolutions. I can be reached at 617-574-1100 Extension: 109. I look forward to speaking with you in the near future. Sincerely, John Reardon Vice-President, Marketing Beacon Communities
$833
N/A
N/A
2 Bedrooms
Colonial Estates has reinvented what affordable housing can look like in Springfield, MA. Undergoing a dramatic renovation, this community offers county living on 64 wooded acres with the conveniences of city living just minutes away by car or public transportation. Residents at Colonial Estates have the option of living spaces that include two and three bedroom town-homes. With a washer and dryer n every home and amenities that include a computer learning center and excellent resident service programs, Colonial Estates will enhance your lifestyle. Call today to apply and start Living Well by Design.
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Contact Property
Colonial Estates
129 Beacon Ter
Springfield, MA 01119