Cliffside Apartments

248 Amherst Rd, Sunderland, MA 01375

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ApartmentRatings Property Breakdown

OVERALL SCORE
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67%RECOMMENDED
THIS PROPERTY
VS
73%CITY AVERAGE

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Cliffside Apartments Manager

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Resident 2017 - 2018 Not Recommended
Reviewed 09/04/2018
This apartment complex is a sham. While they boast about affordable, clean and convenient housing after living there for 11 months I did not find this to be true. My apartment reeked of cigarette smoke from day one through when I moved out, with no possible… See More
Cliffside Apartments Manager09/07/2018

We appreciate the time it takes to leave a review and we take every comment and suggestion very seriously. I am sorry to hear of your unfavorable experience while living at our community. If willing, I welcome the opportunity to discuss by phone or in person your move out costs and any other questions you may have. We thank you for being our resident and I am available to speak with you anytime. Best regards Victor Bellavia Regional Manager 413-240-2074

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Resident 2018 Not Recommended
Reviewed 06/07/2018
Community isn't safe here at all. You have people yelling at each other and chasing each other on the parking lot... cops come a lot but no change. Reaching to anyone for help is pointless. They don't respond to emails... so many people in the office… See More
Cliffside Apartments Manager06/10/2018

We thank you for taking the time to leave us feedback about your experience at Cliffside. We are always looking for ways to improve and apologize for your negative experience. The entire Team appreciates all our residents and work hard to accommodate their needs. Our community is enjoyed by many as we offer extensive amenities with a fantastic location on the PVTA line. Please contact me at your convenience so we may help rectify this situation immediately. Best regards and thank you for being our resident. Jessica Bertothy Community Manager 413-240-2074

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mkucienski • Resident 2017 - 2018 Recommended
Reviewed 05/02/2018
Cliffside and its management are the friendliest and most helpful people when it comes to apartment complexes. The management knows what they are doing and have solutions to all problems in a fast and professional manner. They are always available to assist or answer any questions.… See More
Cliffside Apartments Manager05/03/2018

Thank you Monica for taking time to leave such a nice review and 5 star rating for our community in Sunderland, Massachusetts! The entire Cliffside team will be thrilled to see your note. Let us know if you need anything anytime! All the best, have a wonderful spring and summer, and thank you for being our resident! Jessica Bertothy Community Manager

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[email protected] • Resident 2017 - 2018 Not Recommended
Reviewed 04/13/2018
Loud neighbours that sleep during day and are loud all night. Issue was addressed with other problems but that part was ignored. It takes day for them to respond. I don't need managers respond on here saying that you care and call me... it would help… See More
Cliffside Apartments Manager04/14/2018

Dear Joanna, We do care about all our residents and want to ensure they enjoy a positive experience at Cliffside. We are sorry this has not been the case for you and want to address immediately. Please contact me at soon as possible so we may discuss and help resolve this issue. Thank you for being our resident and I hope to hear from you soon. Best regards, Danielle Dehart Turrell Regional Manager 413-240-2074

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Ihatecliffside • Resident 2016 - 2018 Not Recommended
Reviewed 02/12/2018
This is the worst apartment complex ever!they have this fancy NOISE POLICY that doesn't do anything. People are loud all the time. I called and emailed office since November 2017 and nothing changed. They responded that they take legal actions but they didn't do anything. They… See More
Cliffside Apartments Manager02/13/2018

Dear Concerned Resident, We want to thank you for taking time out of your day to leave a comment for our community. The entire Cliffside Team works hard to provide a positive lifestyle for all our residents. We apologize that this has not been the case for you and want to learn more. Please contact me directly so we can discuss and resolve any issues you have had with the noise level in your apartment home. We appreciate you as our resident and I hope to hear from you soon. Danielle DeHart Turrell Regional Manager 413-240-2074

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Emily_M607 • Resident 2016 - 2017 Recommended
Reviewed 12/13/2017
Blessed to call Cliffside home. Friendly and efficient maintenance staff. A wonderful community manager. The area is absolutely gorgeous all year. The apartments are so well kept that moving in was a breeze. Making Cliffside my home was easy as the guidance of the community and… See More
Cliffside Apartments Manager12/14/2017

Dear Emily_M607 We cannot thank you enough for taking the time to write such a wonderful review and give us a 5 Star Rating! The entire Cliffside Team in Sunderland, Massachusetts appreciates it. We are so happy to see that you are enjoying your apartment home and we're always available to answer any questions or needs. Have a great holiday season and thanks again. Best regards. Peg Barrows Regional Manager

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Yan_G598 • Resident 2017 Recommended
Reviewed 11/29/2017
I didn't spend much time on the application of Cliffside Apartments because the staff provided detailed information about the situation of Cliffside. In addition, you called me forwardly to provide me the available apt. This action saved a lot of my time. The application processed very… See More
Cliffside Apartments Manager11/30/2017

Dear Yan_G598, We want to thank you so much for taking the time to write such a nice note and give us a 5 Star Rating! The entire Cliffside Team in Sunderland, Massachusetts appreciates it. We are glad to see that you had such a smooth move in process and we're always available to answer any other questions you may have. Please feel free to let us know if you need anything. Have a great holiday season and thanks again. Best regards. Peg Barrows Regional Manager

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Atza • Resident 2016 - 2017 Not Recommended
Reviewed 09/18/2017
BLACK MOLD AND ASBESTOS: When replacing the tile in the bathroom, rather than remove the previous tile, the contractors just built over it. pulling it up exposes years of black mold build up, as seen in the picture below. This is a picture of my neighbor's… See More
Cliffside Apartments Manager09/19/2017

Dear Atza, We take our reviews very seriously and we want to respond to you immediately about your concerns at Cliffside Apartments. Please contact me at your earliest convenience to discuss your concerns at Cliffside apartments. Thank you for you residency at Cliffside Apartments. Best Regards, Peg Barrows Regional Manager 413-240-2074

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Resident 2017 Recommended
Reviewed 08/04/2017
Cliffside is honestly an amazing apartment community. I go to school in Amherst and I was looking for a new apartment, but everything was so expensive. I stumbled upon an ad for Cliffside, and for the quality of the units, the helpful staff, amenities like pool… See More
Cliffside Apartments Manager08/07/2017

Hello We are so glad to hear how happy you are with your apartment home in Sunderland, Massachusetts! We are very grateful for your residency! The Cliffside Team works very hard and appreciates the recognition. We love to hear that you are taking advantage of our wonderful amenities, location, easy access to the free PVTA, and ample parking. Let us know if you ever need anything and thanks again. Peg Barrows Regional Manager

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Resident 2017 Not Recommended
Reviewed 08/03/2017
The agent is very bad and not kind. They also add a lot of extra charges for moving out. Just trying to make money from that. Huge noise also. They somehow ask you to walk 5min to drop your garbage! I will give 0 star if… See More
Cliffside Apartments Manager08/04/2017

Hello, We appreciate you taking the time to share your comments and apologize for your negative experience at our community in Sunderland, Massachusetts. We take all comments very seriously as we pride ourselves on excellent customer service as they help us improve. We are grateful for your residency at Cliffside. Please contact me at your earliest convenience so we can discuss your move out charges and potential removal after review. Best regards Peg Barrows Regional Manager 413-240-2074

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Pissedoffrenter. • Resident 2017 Not Recommended
Reviewed 07/03/2017
Don't rent an apartment here. They will show you one of a small few very clean apartment that will look nothing like the one you will rent if you decide to rent an apartment here. They trick you into thinking the rooms are large (they're actually… See More
Cliffside Apartments Manager07/03/2017

Good morning, We want to first thank you for taking time out of your busy day to write a review and rating for our community in Sunderland, Massachusetts. We take all reviews very seriously and apologize that you have had a negative experience living here. Our staff works very hard to maintain good relations with all residents. I would welcome the opportunity to meet with you and discuss these issues that you have raised at your earliest convenience. We value and thank you for being our resident. Please give me a call. Thank you Peg Barrows Regional Manager 413-240-2074

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aptgrl95 • Resident 2016 - 2017 Recommended
Reviewed 05/26/2017
I'm generally happy here! I just renewed my lease for a different apartment and I plan on sticking around for a while! However, I am not impressed with the maintenance staff. I had a guy come to fix my refrigerator, which was not keeping food cold.… See More
Cliffside Apartments Manager05/26/2017

Good afternoon Aptgrl95 We certainly appreciate you taking the time to write a review and the 4 star rating for Cliffside Apartments in Sunderland, MA. We are also very happy that you will be with us for a while! We are very proud of our hard working maintenance team at Cliffside and we apologize for the recent inconvenience that occurred. Please reach out to me at the office so we can resolve this issue. Thanks again Jennifer Stafford Community Manager 413-240-2074

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Resident 2016 - 2017 Not Recommended
Reviewed 05/06/2017
The apartments are extremely overpriced for the size and quality. Fridge and stove aren't even full size. Minimal counter space. Very thin walls. When my neighbors burn something my apartment gets hazy and smoke-filled. The neighbors are all WEIRD! A lot of them are partying students.… See More
Cliffside Apartments Manager05/06/2017

Good Afternoon Thank you for expressing your concerns. We take our online and offline reviews very seriously and work very hard to make sure our residents living at Cliffside Apartments enjoy a positive experience. Our management team has practices in place to prevent disruptions to our residents, however, we are committed to continuous improvement. We are sorry that you have experienced some challenges throughout the move out process. Please feel free to contact me directly at 413-240-2074. Thank You Peg Barrows Regional Manager Northland

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bseeley4003 • Resident 2014 - 2017 Recommended
Reviewed 05/01/2017
My husband and I moved to Massachusetts in Sep. 2014 for work, and we rented this place unseen. When we moved in, the apartment was good, although I wondered if anyone took time to clean it before we arrived; however the apartment we were promised had… See More
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Resident 2017 Recommended
Reviewed 05/01/2017
Overall, great place for me and my 1yo. The staff and neighbors are friendly. Our apartment was repainted and recarpet d before we moved in. Clean and well kept landscaping. Very helpful office staff.
Cliffside Apartments Manager05/01/2017

Good afternoon We appreciate you taking the time to leave us a 4 Star Rating and the kind words for our wonderful staff at Cliffside Apartments in Sunderland, Massachusetts. We work very hard to make sure our residents have a positive experience in our community and thank you for your review. Please let us know if you need anything any time. Thanks again Jennifer Stafford Community Manager Cliffside Apartments 413-240-2074

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ovidiucocieru • Resident 2015 - 2017 Recommended
Reviewed 02/06/2017
I am a graduate student at UMass and have lived in the Cliffside apartments for about a year and a half. My wife and I are happy with our apartment. The grounds are well maintained, and clean. The staff is professional, helpful and quick to respond.… See More
Cliffside Apartments Manager02/07/2017

We appreciate your feedback on our community located in Sunderland, MA. We will continue to work hard to keep you happy in your apartment home. Thank you for your residency at Cliffside Apartments. Best Regards, Peg Barrows, Regional Property Manager

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amritapalaria • Resident 2017 Recommended
Reviewed 01/31/2017
I moved to this apartment complex recently. There were a couple of problems with the apartment but that were dealt with promptly. There were some new installations in the apartment which were great. So far everything looks and feels great! Good, competent and a patient management!… See More
Cliffside Apartments Manager02/01/2017

Thank you for taking the time to write a review on our community located in Sunderland, MA. We will continue to work to keep you satisfied in your new home. Thank you for choosing Cliffside Apartments! Best Regards, Peg Barrows, Regional Property Manager

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phdavis95 • Resident 2017 Recommended
Reviewed 01/16/2017
Having just recently moved into an apartment here, I am quite satisfied. I did have a small problem with the toilet, where it leaked but the problem was dealt with swiftly and besides that I have found nothing to complain about.
Cliffside Apartments Manager01/19/2017

Thank you for your feedback on our community located in Sunderland, MA. We will work hard to keep you satisfied at your new community. Thank you for choosing Cliffside Apartment Homes! Best Regards, Peg Barrows, Regional Property Manager

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iyagi1000 • Resident 2017 Recommended
Reviewed 01/15/2017
I came to USA this week for the first time. While searching on the internet, I found Cliffiside apartment and made a reservation through internet. Eventhough, I was a foreigner, staff was understanding my situation and kindly helped me. The contract process was proceeded smoothly by… See More
Cliffside Apartments Manager01/19/2017

Thank you for taking the time to write about your move-in experience at our community located in Sunderland, MA. We appreciate your time to write a review. We will work hard to keep you satisfied in your new home. Thank you for choosing Cliffside Apartment Homes and good luck at UMass! Best Regards, Peg Barrows, Regional Property Manager

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Resident 2016 Recommended
Reviewed 12/18/2016
I had a 1-bedroom short-term term lease that was to bring me through December for my graduation at UMass, thus my rent included a higher premium. My experience at Cliffside was pretty good. I would recommend it, but you can use the Ctrl+F "find" feature of… See More
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Resident 2016 Recommended
Reviewed 12/12/2016
The apartment complex is serene and the rooms are spacious and comfortable to live in. Maintenance can be delayed for some hours but in general they do a great job. PVTA bus stops is just a stone throw away making movement very convenient. There's a restaurant,… See More
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jinyu913 • Resident 2016 Recommended
Reviewed 12/06/2016
I have stayed at Cliffside Apt for three months. Half a year ago I heard a friend recommended, I Contacted assistant manager Jade and manager Jennifer by email . Although did not meet, I already realize the patience and meticulous service. When I got to the… See More
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rpitt • Resident 2016 Recommended
Reviewed 12/05/2016
Great apartment community. Close to 91N and UMass. Jennifer and the staff at the front office were incredibly helpful during my move and made things easy. Only small drawback is that sometimes I can hear my neighbors but it's never loud enough for me to actually… See More
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Resident 2016 Recommended
Reviewed 11/27/2016
Let me start off by saying that I LOVE Cliffside. Jennifer goes above and beyond to help her residents. Just the the few months I have lived here they have built a brand new dog park and patio by the pool. Did I mention there's a… See More
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Resident 2016 Recommended
Reviewed 11/23/2016
Nice place near to UMASS. Apartment is located in beautiful setting and fall view is very good.Extremely responsive and helpful management office. Jennifer helped me with my move-in and move-out. The kitchen is very small and hard to move around in. Also, there is lack of… See More
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Features & Amenities

Laundry

  • Laundry On-Site

General

  • Additional Storage
  • BBQ and Picnic Areas
  • Carpet
  • DishWasher
  • Disposal
  • Electronic Payments Accepted
  • Fully-equipped Kitchen
  • Furnished
  • Heat
  • On-Site Maintenance
  • On-Site Management
  • Patio Area with Seating
  • Pets Allowed
  • Pool
  • Public Transportation
  • Tennis Court
  • Walking Trails

Pets

  • Cats Allowed
    Pet Limit: 2
  • Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $959

  • SQ. FT.

    400

  • Available
    Avail.

    1 Units

  • Model

    Deerfield

  • Price

    $1,079

  • SQ. FT.

    475

  • Available
    Avail.

    1 Units

  • Model

    Leverett

2 Bedrooms, 1 Bathroom

  • Price

    N/A

  • SQ. FT.

    900

  • Available
    Avail.

    N/A

  • Model

    Montague

  • Price

    $1,195

  • SQ. FT.

    650

  • Available
    Avail.

    1 Units

  • Model

    Hadley

3 Bedrooms, 1 Bathroom

  • Price

    N/A

  • SQ. FT.

    800

  • Available
    Avail.

    N/A

  • Model

    Amherst

Disclaimer: Special, prices and availabilities subject to change.

Leasing

Welcome to The Cliffside Apartment Homes, a picturesque apartment home community conveniently located in Sunderland, MA. With our central location along the PVTA bus route, residents are close to a variety of dining, recreation and shopping opportunities - and only a short distance to area colleges and universities. Our five, unique floor plans were designed with your comfort and convenience in mind. Each apartment home features a fully-equipped kitchen and plush carpeting. On-site amenities include a resort-style swimming pool, basketball, volleyball and tennis courts and picnic areas with BBQ. Please visit today and experience all that The Cliffside Apartment Homes has to offer. Northland Communities have a spirit all their own, come live the difference!*Promotional pricing only applies to new renters. New renters are people who have not lived in the community in the last 6 months. For renewal prices please see leasing consultant.

Management Company: Northland Investment Corporation

Office Hours Open Now!

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 05:00 PM
  • Saturday: Closed

Questions & Answers (2)

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What is the utility bill normally for a small one bedroom?

Anonymous · March, 20 2018 · 1 answer
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· Just Now
Hello and thank you for your question regarding our community in Sunderland, Massachusetts. Please contact us at the office so we can better help assist you with questions regarding the utilities at Cliffside Apartments. You can reach us at or email . Thanks again Jennifer Stafford Community Manager I hope this helps. The utility bill covers your heat, hot water usage and electric and is based off your individual usage. We have just recently installed digital thermostats that allow you to program and be more efficient with your heating usage. With that being said, we have seen bills average between $85 up to $143 which as you can all depends on your specific preferences. If you have any further questions please do not hesitate to call the office to speak to us. Thank you!
Manager Response · March, 21 2018

What is the estimated utility bill for one person?

Anonymous · March, 19 2018 · 1 answer
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· Just Now
C
$150 bc the Apts aren’t weather proofed. You can feel the winter blowing under all the doors & windows
Cammy_F · April, 30 2018

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Cliffside Apartments is a 400 - 900 sqft apartment in Sunderland in zip code 01375. This community has a 1 - 3 bedroom, 1 bathroom, and is for rent for $959 - $1,195. Nearby cities include Amherst, Beverly, Williamsburg, Northampton, and Greenfield. 01002, 01915, 01096, 01060, and 01053 are nearby zip codes.

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  • (Manager photo uploaded on 02/26/2019) Image of Cliffside Apartments in Sunderland, MA
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  • (Manager photo uploaded on 07/17/2019) Image of Cliffside Apartments in Sunderland, MA
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  • (Manager photo uploaded on 02/26/2019) Image of Cliffside Apartments in Sunderland, MA
  • (Manager photo uploaded on 02/26/2019) Image of Cliffside Apartments in Sunderland, MA
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Resident Photos (4)

  • (Resident photo uploaded on 01/06/2014) Image of Cliffside Apartments in Sunderland, MA
  • (Resident photo uploaded on 09/20/2013) Image of Cliffside Apartments in Sunderland, MA
  • (Resident photo uploaded on 11/01/2016) Image of Cliffside Apartments in Sunderland, MA
  • (Resident photo uploaded on 09/18/2017) Image of Cliffside Apartments in Sunderland, MA
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