I came to USA this week for the first time. While searching on the internet, I found Cliffiside apartment and made a reservation through internet. Eventhough, I was a foreigner, staff was understanding my situation and kindly helped me. The contract process was proceeded smoothly by email. I rent a house with two bed rooms on the first floor. At first, I was a bit worried about that first floor is semi-basement, but when I live, the sunshine comes into the room nicely. When I first went into home, my house was in good condition with clean floor and facilities also nice, and I was experienced in carpeting floor for the first time, but I can guarantee that you will adapt soon this life style if you are Asian. If you are UMass student, bus 31 stop nearby Cliffiside apartment (it's free) so traffic is very convenient. Finally, there was problem, heating at my home. The staffs immediately repaired it. I am generally satisfied with this apartment.