Review History for anonymous

Gables Arsenal Street Apartments


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anonymous

Resident ā€¢ 2017 - 2019

5/1/2019

I have lived at gables for 2 years and overall, I would not recommend this property. First and foremost is the cost, it is already overpriced like many apartments in this area. Fine it's Boston area, but Arsenal street is still years away from being anything and they have not added a single retail place in the building since it opened. They act as if they are in the city with these prices and have walking access to things, which they do not. Further, my rent was significantly increased after the first year and would be increased a ton again if I stayed. It is simply not worth the massive increase each year to live here. Or you just have to know that you will pay 5-10% more each year. So get settled in just in time to be offered a ridiculous renewal price. They clearly know it is a pain to move so they simply are betting you won't be willing to do so. It should be illegal to raise rent as much as this place does after your first year. The apartments are relatively nice, but most new buildings are in the area. However, we have had constant maintenance issues during our time here. Our dishwasher broke twice and had to be replaced, it took nearly two weeks to do so, and water everywhere, we have had constant issues with our freezer and getting it worked on, our washer broke had to be replaced, it took a week, our water heater like most apartments in the building is loud and obnoxious when someone is taking a shower. They have managed to reduce some of the sound, but it still makes a loud whizzing noise whenever hot water is run. Walk by any apartment in this building and you will eventually hear a whizzing sound and know someone is running hot water. None of my doors in my apartment were fitted correctly so you either have to jam some closed or some just don't shut or lock. There is also a massive gap between the floor and the door to rooms, not sure who's idea that was but it's a poor one. The parking gates are constantly broken and the garage leaks all over the place with cracks. The garage in general is pretty tightly spaced and it's actually pretty amazing there hasn't been an accident considering how fast some people think they can drive around the corners. It's not the safest design or situation. The hallways of the building as you would expect have declined and still have evidence of patch work and leaks on different floors from their attempts to fix cracks. The views in this building are less than stellar, if you live in the interior you get to look at another apartment and enjoy the loud kid populated pool area in the summer, and if you live on the exterior you get the office building and its ridiculous spot night lights. Lastly, there is the package situation, which is an absolute train wreck. You pay for parcel pending only to have half your packages just kept in the office with no notifications, and when you do get parcel pending, often they are not even your packages and your packages get scanned into someone else's apartment. If you are ever expecting a package on a certain deadline, mail it somewhere else because you can't reliably expect to receive your packages here when they are delivered. The only positive I would offer is the staff are generally friendly and helpful despite all of the issues.
    Manager

    5/3/2019

    Gables Arsenal Street Apartments
    Thank you for taking the time to provide us feedback. The details about maintenance is all helpful for our training and development for our customer service and we will continue to work towards improving your experience. There are pros and cons to every living situation and environment. You are right that the cons you mentioned in your review are present in almost every community building and we agree that amazon has made the package situation a bit challenging but we continue to make improvements for everyone and there is more to come. We hope that you will remember that as you weigh your renewal options. We value your residency and hope you stop by and meet with us to discuss your renewal and anything else you are concerned about. We appreciate you and your voice.

    Review 6 out of 24

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    Gables Arsenal Street Apartments

    March 2024

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