Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 50 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 50 days |
Thank you for leaving us such a positive review, John. We are so glad to see your perspective on our community as we place a great deal of importance on resident feedback. Our team is there to support you through those intense New England winters, gorgeous summers, and everything in between. Please let us know if our team can do anything to make life at Highland Glen even better.
Thank you for leaving us a five-star review, Anita. Our team aims to deliver experiences such as yours. Please know we will share your review with our site-team, but reach out should you need any assistance going forward. Thank you again for taking the time to share your perspective.
Thanks for the positive review! We're glad to hear our staff has done a good job, and that you are happy in your home. We want to make sure you're Very Satisfied with your experience at Highland Glen. If there is anything else we can do for you, please contact us a [email protected] or at (781) 329-7755. Thank you!
$2,177
N/A
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1 Bedroom
The Residences at Highland Glen provides an upscale community for adults 55+.  With relaxing views and lush courtyard, residents will enjoy the beautiful surroundings of Twin Pine Hill in Westwood.  Stay local with the endless dining, shopping, and conveniences all within minutes of our community!  Stay active with our community amenities! Enjoy a trip to the gym, a visit in the library room, or a conversation with friends in our resident lounge.  Stay social with regularly scheduled community events, resident clubs, and game nights. Keep up your green thumb with our Highland Glen gardening club – complete with our own greenhouse!
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Highland Glen Apartments