| Number of reviews in the past 365 days | 2 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 50 days |
Highland Glen Apartments
1055 Highland Glen Road , Westwood, MA 02090
1055 Highland Glen Road , Westwood, MA 02090
Floor Plans
- $2,177+
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (4 Reviews)
No reviews match your search.
John_D904 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/24/2020
The Staff is professional, courteous and timely when an issue arises. They get to know you personally and are concerned as to your wellbeding within appropriate reason. The grounds, including landscaping and snow removal, are professionally tended to. The apartments are very comfortable and the Residents… See More
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Highland Glen Apartments Manager
11/12/2020
Thank you for leaving us such a positive review, John. We are so glad to see your perspective on our community as we place a great deal of importance on resident feedback. Our team is there to support you through those intense New England winters, gorgeous summers, and everything in between. Please let us know if our team can do anything to make life at Highland Glen even better.
anita levin • Resident • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/22/2020
I love my apartment, my neighbors and the community we live in. Being able to walk to the center of town, as well as the pond not far from Highland Glen is definateloeben a plus. Any and all issues in regard to maintenance are handled in… See More
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Highland Glen Apartments Manager
11/12/2020
Thank you for leaving us a five-star review, Anita. Our team aims to deliver experiences such as yours. Please know we will share your review with our site-team, but reach out should you need any assistance going forward. Thank you again for taking the time to share your perspective.
foam4me • Resident • 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/14/2013
My wife and I have lived since last October, about 6 months. The staff is very polite and helpful and the common areas are well maintained. A particularly good job was done with snow removal this past season. See More
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Highland Glen Apartments Manager
03/20/2013
Thanks for the positive review! We're glad to hear our staff has done a good job, and that you are happy in your home. We want to make sure you're Very Satisfied with your experience at Highland Glen. If there is anything else we can do for you, please contact us a [email protected] or at (781) 329-7755. Thank you!
Resident • 2003
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/12/2003
What a terrible way to manage a complex. <br> <br>When I moved into an apartment and the freezer and refrigerator both broke soon after, I sucked it up and repaced my food. Maitenence said they fixed the problem. <br> <br>When the same thing happened two months… See More
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•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- In-Unit Washer/Dryer
- Laundry On-Site
Parking
- Uncovered Parking
General
- Community Center
- Controlled Access
- Fitness Center
Floor Plans & Pricing
1 Bedrooms, 1 Bathroom
- PricePrice
$2,177
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
Disclaimer: Special, prices and availabilities subject to change.
Leasing:
The Residences at Highland Glen provides an upscale community for adults 55+.  With relaxing views and lush courtyard, residents will enjoy the beautiful surroundings of Twin Pine Hill in Westwood.  Stay local with the endless dining, shopping, and conveniences all within minutes of our community!  Stay active with our community amenities! Enjoy a trip to the gym, a visit in the library room, or a conversation with friends in our resident lounge.  Stay social with regularly scheduled community events, resident clubs, and game nights. Keep up your green thumb with our Highland Glen gardening club – complete with our own greenhouse!
Office Hours
- Sunday: Closed
- Monday - Friday: 09:00 AM - 05:00 PM
- Saturday: Closed
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Frequently Asked
What are noise levels like at Highland Glen Apartments?
The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Highland Glen Apartments?
The community is rated 5/5 stars, signifying extreme satisfaction on average.
The community is rated 5/5 stars, signifying extreme satisfaction on average.
How safe is Highland Glen Apartments?
The community is rated 4.5/5 stars, which is considered being extremely safe on average.
The community is rated 4.5/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.
The community is rated 5/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 50 days to their community reviews in the past year.
Managers have replied within 50 days to their community reviews in the past year.
Who manages Highland Glen Apartments?
Beacon Communities
Beacon Communities
What is the pet policy at Highland Glen Apartments?
No pet policy available
No pet policy available
What types of floor plans are available?
1 Bed, 1 Bath
1 Bed, 1 Bath
Highland Glen Apartments Gallery
Manager Uploaded Photos
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