I currently live at this place... I have called the management office three days in a row about loud downstairs neighbors. I have yet to receive a called back from them regarding a way of solving this problem. Whomever works in the office obviously doesn't care about the residents. I have previously spoken with a few of the ladies in the office, both of which were very disrespectful!!
This establishment has so many faults, the grounds look like crap year round, they don't plow, they hire the most ridiculous security (which I am sure is what a portion of the rentals fees go towards), they don't care about your personal property, and so much more I don't have space for. Save yourselves the trouble, look elsewhere.
If I could rate them less stars I would have!