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Whittier Terrace

86 Austin St, Worcester, MA 01609
(8 Reviews)
$826 - $1,429/mo



2.6 rating

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8 total reviews




Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!


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Resident 2013 - 2020


Worst community ever! The office managers are so rude and nasty, I don't understand how people like that could work in offices giving people attitude all the time? It seems that they hate their job and the people who live there. Beacon, stop hiring useless individuals who treat their residents like garbage. I literally hate living here and can't wait to move out!



    Whittier Terrace
    Thank you for leaving us a review. We are sorry to see you have not enjoyed your residential experience. Our management team works very hard to support our residents and are always trying to improve. If you are comfortable doing so, please reach out to our Customer Relations team at 855-223-8966 or send us an email at customerrelations@beaconcommunitiesllc.com. We hope to hear from you soon and thank you for taking the time to leave us a review.
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    Eric hansen

    prospectiveVisited 2019


    As I walk in to pick up an Application I see the manager with a crazy attitude talking to current tenants. I pick up the application and before I left I ask for her name Enid Santos shouldn't be the manager of this property shame on Beacon Communities LLC. No respect to the tenants



      Whittier Terrace
      Thank you for your review, Eric. We are sorry to see we did not meet your expectations at Whittier Terrace. Our Management Team operates with a professional demeanor when interacting with all of our residents. Each of these individuals undergoes Customer Service Training, and we make our residents a priority. Additionally, we take pest control issues very seriously and aim to deal with them swiftly. We hope you will reconsider returning your application. If you do change your mind, our management team would be happy to answer any questions you have about our community. Our team can be reached at 508-791-1472 during regular business hours. If you would like to speak to our Customer Relations team about your experience, please call 855-223-8966 or email us at customerrelations@beaconcommunitiesllc.com. We hope to hear from you soon.
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      Resident 1991 - 2016


      This place is a hot mess. The office people are constantly screwing up my income review and when I go visit or call them to speak about their mistake, the office is closed or don't answer the phone. The maintenance guys are a complete joke since they haven't fixed a lot of things in my apartment I asked for. This place used to be really nice many years ago. They don't have any programming anymore as they used to. Probably because there is so much high turnover in the office, it's hard to keep track. I know the prissy manager has been there for a lot of years but she don't do anything to fix this place. If I could give this place a negative number I would. I want to move out so bad. They don't care about the residents. All they care about is making sure we don't smoke and collecting their rent. There's been crazy rumors about people in the office having inappropriate behaviors. It's just not a good place to live period!



        Whittier Terrace
        Thanks for taking the time to share your thoughts with us in this review. I'm sorry to hear that your experience at the property sounds dramatically different from the other feedback we receive from residents. I know that our maintenance team works very hard and takes pride in their work so I would like to speak with you to learn more about your specific concerns. I also know that the management team goes to great lengths to connect with residents and understand their concerns. They hold monthly social hours where members of the community can discuss issues and provide feedback on how to make the property better. We have a wide array of resident service events that include fun trips, educational sessions, and community building activities. If you have suggestions for how to further improve our resident services program we welcome the constructive feedback. If you have specific issues to discuss on any of the points you mentioned I hope that you will call me so that I can help to resolve them for you. Beacon Communities has long been an example of how to offer up quality affordable housing in a professional and respectful environment for our residents. Whittier is no exception. I hope that you will call me soon so I can learn more about your concerns. I can be reached at 617-574-1100 Extension: 109. Sincerely, John Reardon Vice-President, Marketing Beacon Communities
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        Resident 2013 - 2015


        I have lived at Whittier Terrace for two years now. The office girls and maintenance personnel are always very pleasant and eager to help me any way they can. When I first moved in, the Manager was recent to this property, but knew exactly what she needed to do to make her residents feel at home. She showed me the apartment and showed me around the property. I felt very welcomed. The property is kept very clean and for the majority of the time, it is quiet. There has been recent changes in the office with a few new girls, but all are very nice to me. I love living at Whittier Terrace! I plan on living here for a very long time. Keep up the great work Beacon!



          Whittier Terrace
          Thank you for taking the time to share your thoughts online. Our team works hard every day to make sure all residents can be happy with their lifestyle at Whittier Terrace. Your positive feedback only helps to renew our energy so that we can continue to make sure that Whittier is a great place to call home. If you ever have any suggestions for improvement please stop by the office and let us know. Thanks for continuing to call Whittier Terrace your home. Sincerely, The Whittier Terrace Management/Maintenance Team
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          Resident 2012


          Whittier Terrace is a terrible place for anyone to live. The office staff is rude and unhelpful. The Worcester police just raided the place for rampant drug dealing. Work orders are totally ignored. It is alway's filthy. This terrible place should be avoided at all cost. H.U.D. should not finance places this bad!

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            Resident 2006 - 2012


            I have no complaints, I live here almost 6 years I have a two-bedroom apartment (TOWNHOUSE). I would say the only thing I do not like Is that I have to share the balcony with my neighbor. I like the private garage only for recidentes security cameras everywhere. People in the office are very nice and friendly. Maintenance is always on time but i dont like the fact that we need to pay to have our rugs clean I'll rather have wooden floor. I love the playground for the kids, the areas are always clean its near downtown and around great schools. My neighbors are friendly most of them hard working families. Compared to other neighborhoods its a 10 out of 10!! Im proud to be a Whittier Terrace recident.

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              Resident 2009 - 2011


              pet feces problem

              hi i am a tenant at 86 austin st. whitter terrace, worc, ma. and i would like to comment on the problem there is in this complex with the tenants that have dogs, and allow them to leave piles of dog feces at the entrance and exit ways of the building, not to mention allowing there animals to use the childrens playground for their pet bath room. this is not healthy and i am looking for someone to find a solution to this (serious problem)

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                Resident 1995 - 2008


                Who's really in charge ?Does any body care? Help tenants in need of real workers

                HUD should be ashamed of themselves for allowing the things that go on to be happening.Such as people living in apartments that are for one person and the person who should be in the apartment is in a nursing home,has been for the last 3 months.(2)why is the complex no longer racially divided?its like spanish harlem just look at the garbage.(3)why are work orders taking atleast 3 months to a year to be filled out and your workers are here at 7:35 just about every day doing nothing?.who is responsible for changing the outside bulbs in the front and back of the apartments?wouldn't want to get electracuted they are full of water why is this? (put together poorly,and tenants refuse to keep paying for bulbs that do not work.)HOW is it people who live here can not leave their cars in the parking lots without them being registered or insured for any amount of time,but people who only work here can leave them in the lot as long as they want I said only work here.And We Pay Rent ?I see a lot of discrimination going on and it really needs to be addressed..thats why you keep having new faces… See More>

                  Floor Plans & Pricing

                  1 Bedroom

                  1 Bed, 1 Bath


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                  2 Bedrooms

                  2 Beds, 1 Bath


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                  Disclaimer: Special, prices and availabilities subject to change.

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                  Features & Amenities

                  • Laundry On-Site
                  • Community Center
                  • Fitness Center
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                  Whittier Terrace is located in downtown Worcester. Its central location allows its residents to explore all that Worcester has to offer. It is within walking distance to the Foothills Theatre, Mechanics Hall, Public Library and Worcester Centrum. Just minutes to major highways, Whittier is accessible to all of New England's destination attractions.
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                  Office Hours

                  • Sunday: Closed
                  • Monday - Friday: 08:00 AM - 04:30 PM
                  • Saturday: Closed
                  This community is managed by

                  Beacon Communities


                  Questions & Answers (1)

                  Asked on: 01/16/2019
                  Q: Hello, do you guys have any 2 bedrooms apartment available?


                  Whittier Terrace
                  A: Thank you for your interest in our 2 bedroom apartments at Whittier Terrace! For availability and pricing information please contact our Management Office at to speak to one of our leasing professionals. I know our team is looking forward to speaking with you! Thanks again for reaching out.

                  Frequently Asked

                  Beacon Communities
                  No pet policy available
                  1 Bed, 1 Bath
                  2 Beds, 1 Bath

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                  Whittier Terrace

                  July 2024





                  Whittier Terrace is an apartment in Worcester in zip code 01609. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $826 - $1,429. Nearby cities include Shrewsbury, Holden, Auburn, Millbury, and Paxton.

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