The company level Experience & Performance Intelligence Quotient ("epIQ") Index measures the following categories across all of the communities managed by the property management company:
manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a letter grade to help renters evaluate all aspects of life at their communities.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the management company's epIQ Grade.
Not all management companies use surveys and therefore may not have any survey information on their report card. These companies will show an "N/A" for their survey sections.