The My Community page is the first page you see after you log in to the Manager Center. From this page, you can edit your community's website, email, and description, and post, edit or delete responses to reviews of your community.back to top
The Details link directs you to the Community Details page. This contains your apartment name, address, city, state, zip, phone, year built, number of units, web page, public email address, and community description box. From this page you can add, edit or remove information about your apartment. The required details information is the apartment name, address, city, state, zip and phone. The description, email address, and website are subject to your discretion and may be added, edited or removed at any time. There may be a 24-hour delay in updating your information. While your changes will not immediately appear on the site, our staff will be notified of the change and make the required changes after reviewing them.back to top
The My Account page contains information about your username, email address, your last log in date, your renewal date, and your billing address. It also contains a link to change your password. You may also renew the service from this page when your annual subscription is near expiration.back to top
If you have not yet logged on, simply visit the web page for your apartment community. When you see the "I'm the manager" link, click the link and log in.
You will then see your Manager Center page, where you will see a list of all of the reviews of your property with an "Add" link next to each of them. Simply select the review by clicking the "Add" link. This link takes you to a page with the review on the left-hand side, and a dialog box on the right where you can write your response. Once you hit the "Update" button, your response will automatically be posted to the ApartmentRatings.com web site. Users will know that a review has a manager's response by an "MR" icon next to the review title on the review's page. When users click to read the review, they will see your response directly under the review along with other notes informing them that a manager's response is available.back to top
To edit a response, first log in to the Manager Center, where you will see the list of reviews with a link that says "Add" next to each of them. Because a response already exists, the review will show the date of the response next to the review title instead of the "Add" link. Click the date link, which will bring up a screen that shows the original review on the left and the box with your response on the right. Within the dialog box, you may change your response or rewrite your response. Once you are finished editing your response, click the "Update" button, which will save your changes and automatically post your changes on ApartmentRatings.com.back to top
If you visit your apartment property page on the regular ApartmentRatings.com site and you don't see your changes reflected there, click the "refresh" button on your web browser, to regenerate the page, which should now reflect your changes.back to top
You have the ability to delete a response that you wrote but you canât delete a review written by a user. To delete a response, first log in to the Manager Center. You will see the list of reviews for your property. Next to the reviews, there is a date for the reviews which have a response, and an "add" link for the reviews which do not have a response. To delete a response, click the date link next to the review you want to delete. This will bring you to a page with your response, which will have a "delete" button at the bottom of the page. Click the delete button and your response will be deleted from the web site. See above for tips on how to see the updates of your changes on ApartmentRatings.com.back to top
No. However, the Manager Center allows you to respond directly to each resident's opinion, so when prospective residents read an opinion, your response is right next to the resident's review.
As always, opinions are subject to the ApartmentRatings.com User Agreement, and any opinion in violation may be removed from the site. Please continue to use Abuse Reporting form: http://www.apartmentratings.com/rate/abuse to alert us to opinions that may be in violation of the User Agreement.back to top
To update your apartment community description, first log in to the Manager Center. You should see a heading that says, "Description & Specials" underneath your property's name and address on the top left area of the page. There will be an "edit" link under the Description & Specials title, which you can click. This will bring you to the Community Details page with space to update your property's name, address, number of units, web site, apartment email address, and a dialog box in which you can write a description of the apartment.
The description must be 35 words or less to appear in full on the apartment page (e.g., http://www.apartmentratings.com/rate/AK-Sunnyside-Sample-Apartment.html). If you choose to write a longer description, a "Continue" link will appear at the end of the 35 words, which will link to a daughter/pop-up window, which will show the description in its entirety. The 35-word description will appear between the contact information and the list of reviews and cannot exceed 200 words.back to top
To post a photo of your property you should:
Posting your email address on ApartmentRatings.com allows prospective and current residents to reach you with questions or to make an appointment. We believe this is a value-add and potentially leads to new leases by posting this information. We encourage this email address to be a public address accessible by the office staff (such as [email protected]), and not your personal email address (such as your own AOL email address). Keep in mind that adding the apartment's email address is optional and edited or removed at your discretion.back to top
If you are leaving your position as the Manager, it is yours and any other Management's responsibility to do the following:
Cease posting on ApartmentRatings.com as "the manager"
Notify ApartmentRatings.com ([email protected]) that the Manager personnel will change and that the proper steps to secure and change the username and password have been taken.
Ensure that the old username and password are not used inappropriately by you or anyone else.back to top
If you manage more than one community, you will need to subscribe to the Manager Center for each individual apartment community that you manage for which you would like to receive Manager Center benefits. We will still separately validate your position as "the manager" through an application process and Notarized documents. You will receive all of the same benefits for each property through the Manager Center login, which will be unique for each property. Please contact us at [email protected] for any other questions on this subject.back to top
The username and password that you choose is yours to protect. The User Agreement that you signed states that you cannot provide the username and password to an unauthorized third party or use the password for an unauthorized purpose. We do not recommend that you provide your staff with the Manager Center username and password because it increases the opportunity for a third party to obtain access to your username and password. However, it is up to you to secure the username and password and ensure no third parties use it and that unauthorized use does not occur.back to top
If someone posts what you feel to be false information in an opinion, you can do one or more of the following:
For more information about this and other legal information, please see: http://www.apartmentratings.com/rate/landlords.back to top
For security purposes, your user session ends when you are idle for 30 minutes or longer. That means that you are automatically logged out of the service and will need to log in again with your username and password to access the Manager Center.back to top
To change your password, log in to the Manager Center. Click the My Account link in the top right area of the page. Click the "change password" link, and enter your new password, old password, your email address, and the zip code of your apartment community. Your new password will then be automatically changed.back to top
To renew your Manager Center subscription, log in to the Manager Center. Click the My Account link in the top right area of the page. Click the "renew now" link, and enter the information as shown. If you would like to renew but pay using a check, then click "Can I Pay by Check" under Common Questions. In the pop-up window, click Generate Invoice and complete the form. Print the invoice and mail it with your payment to ApartmentRatings.com, a division of Internet Brands, Inc., 909 N. Sepulveda Blvd., 11th Floor, El Segundo, CA 90245.back to top
The Renter Leads program takes real-time leads from users who visit ApartmentRatings.com and fill out a form for a specific apartment requesting more information. We provide you with notifications when we have leads for your property so you can contact them. You can immediately follow up with a phone call or email to bring the potential renter in for an appointment.back to top
Once you have an account set up, you will receive lead notifications via the email address associated with the account for web leads. The lead email will display all of the necessary information to properly identify and contact the individual interested in your property. In addition, you will have access to a dashboard via our Manager Center portal, detailing all of your lead information.Intial text you want to be in this intl text fieldback to top
The leads are targeted to individual apartment communities. You won't receive a lead for someone just because they are looking for an apartment in the same city as yours. The user specifies what apartment(s) he/she is interested in. Visitors to ApartmentRatings.com tend to be very close to a decision on a place they would like to live resulting in a very captive audience.back to top
Renter leads contain the property the lead is interested in, basic renter contact information, their expected move date, as well as any additional information they choose to share.
Here is an example of our current lead form:back to top
No long term commitments are required. However, the longer term agreement you choose, the lower your monthly fee will be.back to top
No pre-pay amount or set-up fee is required to get started. We do not charge per lead, but rather a flat monthly fee and we send you every single lead your property generates in that month.back to top
Refunds are not necessary as we will pass along every lead your property generates each month for one low monthly fee.back to top
No, the lead can only be sent to the email associated with the account. We do this to make sure that the lead isn't being distributed to someone other than the actual property manager. If you need to send the lead to multiple people we suggest that you set up a distribution list on your end.back to top
No problem. If you manage multiple properties we will help you with your account set up as soon as you are ready to go.back to top
You can reach us regarding the program at 1-800-835-9882, Option 1 between 8am - 5pm pacific, M-F. You can also email [email protected] and we will respond as soon as we can.back to top
At ApartmentRatings, we encourage our property managers to seek feedback from their residents via reviews left on our website. What we don't encourage is incentives of any kind offered for providing those reviews. See below for a little guidance from us on this topic.back to top
We consider an incentive to be any form of reward offered in return for writing a review. Rent credits, gift cards, entries into any kind of drawing are just a few examples.back to top
Quite simply, offering an incentive to leave a review could affect residents' perspective, causing them to leave reviews that are not 100% in line with their true outlook. Raving or not so flattering, we want feedback that is consistent with residents' experience.back to top
Currently, all incentive programs are brought to our attention by our user community. The very individuals being offered incentives to leave reviews are the same ones informing us of the incentive. This further solidifies for us the importance of unfiltered, valid content.back to top
The minute an incentive is reported to us along with some form of proof (letter, flyer, email, etc) we will post a Consumer Alert on the offending community page(s) informing any visitors of the violation. We provide a visual copy of the incentive and ask that visitors use caution when using the reviews in their decision to make that community their home. We attempt to remove reviews that are clearly written as a result of the incentive, but we may not have enough evidence to remove a review solely for that reason. Therefore, we utilize the Consumer Alerts in an effort to allow our visitors to make an informed decision. The standard length we leave our Alerts up is 90 days, but additional factors can reduce and/or extend that.back to top
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