Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 67 days |
Contact Property
Maris
2445 Holly Avenue
Annapolis, MD 21401
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 67 days |
Dear Maris Resident,Thank you for your review. We apologize that your experience has not been a positive one and we would like to work with you to resolve your concerns. Your feedback will help us improve our customer service offering and we are most appreciative that you have shared it with us. We are unable to contact you as the review is anonymous but would like the opportunity to discuss with you further. Please contact our leasing office at 667.225.6186 at your earliest convenience. Sincerely,Your Maris Team
Dear Maris resident, We appreciate the time you have invested to share your concerns with us. Moreover, we sincerely regret the occurrence of unauthorized access to your apartment. While our polices on access control and keys are clear and aimed at protecting all of our residents, our team member made a serious mistake by believing the requester was a lease holder and ultimately not following our verification guidelines. Please rest assured that we have worked with our team to bring about improvement with added training and coaching. Your feedback will ensure we do the right things to support our customers and Associates in delivering great service. We hold our service offering in high regard and hope that our efforts to answer your concerns will improve upon your perception of the community.
Hello! Thank you so much for leaving your review of our community! We're thrilled you've enjoyed living here at Maris and that our service team was able to address your service requests in a speedy manner! Please don't hesitate to let us know if there's anything we can do for you.
$1,998
N/A
N/A
1 Bedroom
Brand New Studio, One and Two Bedroom Apartment Homes. The Next Chapter in Your Adventure. Call today to schedule a tour!
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Contact Property
Maris
2445 Holly Avenue
Annapolis, MD 21401