Dear Resident, We apologize that your experience at West Woods has not met your expectations. We have undergone many staffing changes, as well as built on on-site office, in the last several months. We hope that the addition of this on-site management office will increase the responsiveness of our staff. However, should you ever be unable to reach our property manager, we invite you to call our corporate office directly at (410) 571-5555 or email us at [email protected] The blizzard was a challenge, as we were still familiarizing ourselves with the property and were faced with such a tremendous amount of snow and nowhere to put it. We did work hard and many long hours, but we understand it was difficult for everyone. We apologize for any inconveniences you experienced. We also ask that you contact us immediately regarding your squeaky floor, as this is something we have been working on since we purchased the community. We sincerely thank you for your feedback; hearing from our residents allows us to improve as a management company. We are a local owner of apartments and strive to provide you the best experience in your home. We are excited to be continually improving West Woods, and your continued feedback is incredibly valued. We hope that you will consider staying at West Woods another year.