I want to commend the West Woods manager for her handling of a problem I had last month. During the unseasonably hot days we had in April, I discovered my air conditioning wasn't working. This was on a Saturday evening. I called the emergency maintenance number, but the person answering was useless. I sent an email to our manager, even though the office wasn't open. She called me within 10 minutes. At 10 pm on a Saturday night, she personally brought a portable a/c unit to my apartment. Since management was between maintenance men, she installed it herself. And the next day, Sunday, she came back with another unit for my bedroom. I was perfectly comfortable during the next few days until the HVAC technician came to fix the problem. The manager is always very responsive to any issues that I've had, and I appreciate it very much.
West Woods Manager05/17/2017
Thank you so much for your review. We are so pleased that you have been satisfied with West Wood's management; our residents are our priority and we look forward to serving you for many years to come. Again, thank you!