Renter Ratings

Noise	N/A
Grounds	2.3
Safety	2
Office Staff	2.3
Maintenance	3.3
Neighborhood	3.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	66.67%

Manager's Review Reply Time

Average time to respond to reviews	86.67 days

Ratings & Reviews (41 Reviews)

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10 Light Manager

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Resident • 2017 - 2019 Not Recommended

Updated 05/14/2020

Reviewed 05/14/2020

Management is very unprofessional and does not care about their residents. I recommend you find another place to stay. I was ripped off by the management team. You can hear everything from your neighbors to everything outside no matter what floor you're on. My experience at… See More

10 Light Manager18/18/2020

It's evident from your review that you are unhappy with several facets of the community. Our team is expected to be pleasant, respectful, and professional at all times, so we're a bit surprised to hear your comments. I want to learn more about your interactions to address this matter appropriately with the concerned team members and address any concerns you have about noise disturbances. Would you please contact me at [email protected]? Thank you for your review, and I look forward to hearing from you.

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Loni_H235 • Resident • 2017 - 2020 Recommended

Updated 01/04/2020

Reviewed 01/04/2020

I love this community because the staff is helpful and friendly and the maintenance staff is excellent in taking care of tenants needs. I love the layout of my apartment plus the staff gives great parties for the residents.

10 Light Manager07/07/2020

Loni, we are so pleased with your excellent review of our community! We are delighted that you have enjoyed so much about our community, such as our luxury homes, prompt upkeep in the community, and hardworking team. Thank you for being a valued part of our community!

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Resident • 2019 Not Recommended

Updated 09/25/2019

Reviewed 09/25/2019

I was afraid of retaliation now I don't give a ------- ---- Everying leasing agent and manager in this build can go ---- themselve I've had it with the management in this building letting my dog be attacked multiple times. You are as much responsible as… See More

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Lauren_E325 • Resident • 2017 - 2018 Not Recommended

Updated 11/12/2018

Reviewed 11/12/2018

This is a very beautiful building that they have renovated nicely. I am a physician at UMMC and have lived at 10 Light for about 18 months. Unfortunately, once I moved in, I started to realized certain concerning things about the 10 Light community and the… See More

10 Light Manager20/20/2018

Hi Lauren, it is good to know that our modern and updated community is appealing to you. However, we are extremely concerned about your other feedback. The unfortunate incidents you've described occurred outside our community premises. We encourage all residents to be vigilant in public places and report any incident to the law enforcement authorities. We understand your apprehensions, but in fairness to all residents we have to adhere to our policies regarding the termination of lease. If you wish to discuss this further, please email us at [email protected] Thanks for your review.

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Josh_N392 • Resident • 2017 - 2018 Not Recommended

Updated 10/23/2018

Reviewed 10/23/2018

At least one night per month, you have to leave your apartment for about two hours because of continuous false fire alarms. I don't know what kind of horrible system the property management company has put in place, but this has annoyed me so much that… See More

10 Light Manager27/27/2018

We're thankful for your feedback, Josh. We want your experience in our community to be comfortable and upbeat. We're sorry if issues with our fire alarms have affected your satisfaction, and we want you to know our team is working to find a permanent solution immediately. However, please know that the recent alarm was actually indeed an emergency. We'd love the chance to speak with you directly about this matter, so will you please get in touch with us in the office so we can chat? Our team looks forward to hearing from you and improving your experience.

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Resident • 2018 Not Recommended

Updated 10/17/2018

Reviewed 10/17/2018

They will rip you off here to an endless degree. I live in a 600 sq ft studio apartment and they are trying to charge me $200 for utilities this month. I am rarely ever home and rarely use AC, it is a rip off they're… See More

10 Light Manager23/23/2018

Thank you for providing such detailed information about your concerns with our pricing and fees. We do our best to provide top-quality amenities and services for a reasonable price, and we want to apologize if we haven't met your expectations. Please know that we are consistently evaluating our resources to see if there is a better solution. If you have any additional questions, feel free to contact us in the office or at [email protected] Thank you.

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Royce_W • Resident • 2018 Recommended

Updated 09/04/2018

Reviewed 09/04/2018

The community, staff and neighbors are great. The building is very clean and the noise level is not worth discussing. The staff is very patient with my move in issues. The building is extremely clean and I love the design. Most important, I can walk to… See More

10 Light Manager07/07/2018

What an uplifting review for 10 Light Street -- thank you! We love hearing about the great service you've received from our staff and your enjoyment of our pleasant community.

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newtona2 • Resident • 2018 Recommended

Updated 07/03/2018

Reviewed 07/03/2018

This community highly values their residents by being available at all hours of the day. In addition, they reward their residents with thoughtful events and appreciative gifts. The staff is extremely friendly and welcoming.

10 Light Manager06/06/2018

Aw, thank you for this warm review of 10 Light Street! We love hearing of the outstanding service you've had from our team and that you value our community-building events!

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Tyrone_B383 • Resident • 2018 Recommended

Updated 04/30/2018

Reviewed 04/30/2018

I love living at 10 Light Street for many different reasons. This property currently has some of the best views of the city, and is located in the heart of downtown. Located minutes from the inner harbor, M&T Stadium, and Camden Yards. With so many services… See More

10 Light Manager02/02/2018

We are elated that you consider 10 Light Street "without a doubt the best place to live"! Thank you so much for sharing such kind words about our fantastic location, exceptional service, and top-notch amenities!

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Marsha_W262 • Resident • 2018 Recommended

Updated 04/26/2018

Reviewed 04/26/2018

A great place to call "home". The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise . The grounds and facilities are kept clean every day by friendly courteous workers.… See More

10 Light Manager29/29/2018

It made our day to read your kind compliments about our friendly and attentive staff at 10 Light Street! Providing you with excellent service and an exceptional place to call home is what we aspire to each day, so thank you for the encouragement.

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Cwhited1 • Resident • 2017 Recommended

Updated 11/16/2017

Reviewed 11/16/2017

From the moment I walked into this place I knew it would be my new home. I was blown away by the beautiful and inviting atmosphere. The amenities offered such as several lounge areas, bars, pool tables, roof top pool, etc. far outweighs any other place… See More

10 Light Manager17/17/2017

Thank you for your feedback! We appreciate your amazing comments and hope you will remain a resident for years to come!

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cjcheskey • Resident • 2016 - 2017 Recommended

Updated 11/01/2017

Reviewed 11/01/2017

Love this place as soon as you walk in the building. However, outside of so much. I would not feel very safe walking from the garage to the building by myself. I really wish there was something to be done to better monitor the streets... Anyways,… See More

10 Light Manager07/07/2017

Thank you for your feedback. We are glad to hear that you love the building, amenities, activities, and staff! We always welcome reviews as it helps us provide supreme customer service. Should you ever need assistance, please contact us 667-930-3559 and we'd be happy to help.

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??_?976 • Resident • 2017 Recommended

Updated 10/03/2017

Reviewed 10/03/2017

The skyline lounge and pool makes me a relaxing place with friends. The food demo and festival party are my favorite activities. Although it is kind of far from my school, still wanna refer my friend here!

10 Light Manager11/11/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!

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Resident • 2017 Recommended

Updated 09/30/2017

Reviewed 09/30/2017

Excellent choice,pictures really reflect how nice is this building, amenities are really nice and more important is the team at customers service alway's willing to help with a smile on the face. The logistic team Organize high quality event every week for the residents

10 Light Manager02/02/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!

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Patricia_M618 • Resident • 2016 - 2017 Recommended

Updated 09/20/2017

Reviewed 09/20/2017

Great location, and the most beautiful building in the city. It was built in 1929, and you can feel that special touch combined with modern amenities that they have. The neighborhood is not safe at nights and there is a construction site just in front of… See More

10 Light Manager22/22/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!

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[email protected] • Resident • 2017 Recommended

Updated 08/27/2017

Reviewed 08/27/2017

An amazing place to call home, with fantastic amenities. The move-in was very straightforward. I look forward to getting to know my neighbors, and exploring this friendly city.

10 Light Manager06/06/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!

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Melanie_W • Resident • 2017 Recommended

Updated 08/25/2017

Reviewed 08/25/2017

Just moved in recently. Very nice apartments with wonderful amenities. Great downtown location but don't feel safe walking at night. Noise is an issue - especially from hallway. Staff very nice and helpful - my only complaint would be that maintenance issues are not addressed in… See More

10 Light Manager06/06/2017

Thank you for your kind comments and feedback. Regarding maintenance service, I am so sorry that we did not complete your request more expeditiously. We strive to exceed expectations and welcome feedback as it helps us to improve our service. Should you ever encounter stalled service in the future, please call me directly at 667-930-3559. We appreciate your residency and want to make sure you are happy.

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Resident • 2017 Recommended

Updated 08/22/2017

Reviewed 08/22/2017

Great amenities and community life

10 Light Manager25/25/2017

Thank you for your feedback. We are happy to hear that you are enjoying the 10 Light community!

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Kashyap_P • Resident • 2017 Recommended

Updated 08/03/2017

Reviewed 08/03/2017

Pretty nice apartment, decent amenities, excellent view

10 Light Manager08/08/2017

Thank you for your comments. We really appreciate your residency!

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Resident • 2017 Recommended

Updated 07/31/2017

Reviewed 07/31/2017

This place has great facilities and super friendly staffs. I've been recommending to all my friends who are moving to town. I'm very satisfied with all the services here

10 Light Manager04/04/2017

Thank you for your referrals! We appreciate your comments and hope you will remain a resident for years to come!

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Maura_L • Resident • 2017 Recommended

Updated 07/24/2017

Reviewed 07/24/2017

Other than being a beautiful building, it is in a great location with amazing facilities. The staff is always willing to help and answer any questions. It has been a great experience so far. They constantly hold activities for residents and encourage the use of their… See More

10 Light Manager27/27/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come! We hope to see you at the pool party on Saturday!

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tessa0709 • Resident • 2017 Recommended

Updated 07/13/2017

Reviewed 07/13/2017

This place has great facilities and super friendly staffs. I've been recommending to all my friends who are moving to town. I'm very satisfied with all the services here

10 Light Manager21/21/2017

Awesome! Thank you for sharing. We appreciate your comments and hope you will remain a resident for years to come!

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Resident • 2017 Recommended

Updated 07/03/2017

Reviewed 07/03/2017

This building is absolutely beautiful and kept in pristine condition. They have a variety of apartment layouts and many different price levels. The 3rd floor, where I rent from, are lofted studios and, in my opinion, the best units in the building. They're perfect for a… See More

10 Light Manager07/07/2017

Thank you for your comments. We are happy to hear that you are overall pleased with your home. We always welcome reviews as it helps us provide supreme customer service. If you would like to call or email us at [email protected] we'll be happy to help you resolve any outstanding issues you may have.

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ashleybeebee • Resident • 2017 Recommended

Updated 06/29/2017

Reviewed 06/29/2017

Great building with great amenities.

10 Light Manager07/07/2017

Thank you! We are glad that you are happy with your home selection.

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Resident • 2017 Recommended

Updated 06/28/2017

Reviewed 06/28/2017

Everything was fairly smooth moving in and all seems to be working so far. I really enjoy the pet amenities. Not having to leave the building to take my dog out is wonderful especially for potty training.

10 Light Manager29/29/2017

Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come!

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