Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 94.44% |
Average time to respond to reviews | 22.33 days |
Contact Property
Brook View Apartments
5921 Western Run Drive
Baltimore, MD 21209
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 94.44% |
Average time to respond to reviews | 22.33 days |
Thank you for the wonderful review! We truly appreciate the positive feedback and love hearing that you are happy here. We look forward to serving you for years to come. Michael Yifrah, Sr. Community Manager
Thank you for your review! We're more than happy to relay your positive words to the maintenance team for being helpful. Let our team know if there is anything we can assist you with in the future. Michael Yifrah, Sr. Community Manager
Thank you for the wonderful review! It's thrilling to know you've had an exceptional experience here at Brook View with Susan's assistance. We look forward to serving you for years to come. Michael Yifrah, Sr. Community Manager
Thank you so much for your review! We are always thrilled to hear from happy, long-time residents! We're so glad you call Brook View your home. Thank you for your residency and we hope you'll live with us for years to come. Michael Yifrah, Sr. Community Manager
Thank you for your 5-star rating and review! We love knowing that you are enjoying the community and your home. We agree, it's always nice to get outside and enjoy a walk here at Brook View. As always, please give us a call if we can make you happier here! Michael Yifrah, Sr. Community Manager
We appreciate your five-star review about Brook View. It's great to hear that you enjoy our friendly atmosphere and the responsive service by our office and service team. Our residents always seem to love the wildlife! Please don't hesitate to contact us if we can do anything to make you even happier. Michael Yifrah, Sr. Community Manager
Thank you for your 5-star rating and review! We are thrilled to hear that you've had such a great experience living at Brook View. It's great to hear that you and your family enjoy our friendly atmosphere and community. Your feedback is important to us and we appreciate you taking the time to share. We hope to hear from you soon. Michael Yifrah, Sr. Community Manager
Thank you for your review! We are happy to know you enjoy living at Brook View. We are here to help, so if there is anything we can do to make your experience worthy of 5-stars please let us know. We use all suggestions to use as we work to improve the community. Michael Yifrah, Sr. Community Manager
We're thrilled to hear that you're loving your apartment and that you are comfortable enough to call Brook View your home. Our residents always seem to love the balconies and patios. Thank you for your review and your residency! Michael Yifrah, Sr. Community Manager
We are so glad to hear that you are happy here! It's great to know that you are comfortable enough to recommend us to your friends and family. If there is anything we can do to elevate your experience, please let us know. Michael Yifrah, Community Manager
Thank you for taking the time to share what you love about Brook View! It's great to know that you're enjoying your home and it's many benefits. We are always looking for ways to make our residents happier, so if you ever need anything or have any suggestions please reach out! Michael Yifrah, Sr. Community Manager
We are pleased to know that you are enjoying your home and would be happy to assist in mediating the noise issues you have experienced. Please let us know if there is a time that works best for you so that we can discuss how to move forward. Your feedback in important to us and we appreciate you taking the time to share. We hope to hear from you soon. Michael Yifrah, Community Manager
Thank you for the wonderful review! We are so happy to hear that you love the location and our many amenities. Please let us know if there is anything we can do to make you feel more at home. Michael Yifrah, Sr. Community Manager
Thank you for the wonderful review and recommendation. Our service and porter teams work hard to ensure the community is beautiful so we appreciate your letting us know you enjoy the grounds. Please let us know if there is anything more we can do to uphold your 5-star review! Michael Yifrah, Sr. Community Manager
Thanks you for updating your great review! It's always good to hear from long-term residents that you are continually pleased with our service and community. We strive to provide you with the highest level of service, so if we can make you any happier here please let us know. Michael Yifrah, Sr. Community Manager
Thank you for your review. My name is Michael Yifrah and I am the Senior Community Manager at Brook View. I am sorry to hear that you have had trouble with noise. Your experience is important to us and I would like the opportunity to discuss your concerns and hopefully turn your experience around. I look forward to hearing from you.
It is wonderful to know that you are enjoying your home here! Thank you for the great feedback. Our location is a point of pride for us. Our residents especially seem to love the greenery, wildlife, and unique and thoughtful building design. Please feel free to connect with me directly if you would like to provide any additional input. Enjoy your time with us at Brook View! Michael Yifrah, Senior Community Manager
Thank you for your review. Your satisfaction is important to us so I am happy to learn that overall you are pleased with your home and community. Please reach out by phone if we can do more to make you even happier here! Michael Yifrah, Sr. Community Manager
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. Thank you for your residency and we hope you'll live with us for years to come. Michael Yifrah, Community Manager
Thank you for your review. I am sorry that you've been facing concerns of noise in your home. We strive to provide the highest level of satisfaction and would like the opportunity to try to make you happier here at Brook View. Please give me a cal at (410) 358-3444 so that we can try to mediate these concerns. I look forward to hearing from you. Michael Yifrah, Sr. Community Manager
Thank you for your fantastic review. We love to hear about your experience and so glad that you are enjoying Brookview. Please continue to let us know how it's going. Michael Yifrah, Senior Community Manager
Thank you for taking the time to share your thoughts. Our goal is to provide outstanding customer service to all of our residents. Please feel free to call me at 410.358.3444 so I can address your concerns and work to restore your faith your community! Jennifer, Property Manager, Brook View Apartments
Thank you for your positive review. We love to hear from our residents and are excited to hear you truly enjoy your home at Brook View Apartments. Please contact me at if we can do anything to make your home more enjoyable. Michael Yifrah, Property Manager
Thank you for the kind review. I am happy to hear that you are enjoying your home and grounds. Our service and grounds team work hard to keep the community clean and enjoyable! We enjoy working with our residents and providing top notch customer service. We look forward to seeing you at our next resident event! Michael Yifrah, Sr. Community Manager
Thank you for your positive review. We love to hear from our residents and are excited to hear you truly enjoy your home at Brook View. Please contact me at 410.358.3444 if we can do anything to make your home more enjoyable. Jennifer, Property Manager, Brook View
$1,055 - $1,435
538
1 Units
Studio
N/A
759
N/A
One Bedroom One Bath
N/A
925
N/A
One Bedroom One Bath
$1,210 - $1,635
880
1 Units
One Bedroom One Bath
N/A
903
N/A
Two Bedroom One Bath
N/A
1,233
N/A
Two Bedroom One Bath
N/A
978
N/A
Two Bedroom Two Bath
N/A
1,079
N/A
Two Bedroom Two Bath Terrace Level
$1,575 - $1,950
978
1 Units
Two Bedroom Two Bath Renovated
N/A
1,114
N/A
Three Bedroom Two Bath
N/A
1,210
N/A
Three Bedroom Two Bath
N/A
1,570
N/A
Three Bedroom Two Bath
Live in Baltimore, MD and surround yourself with beautiful landscaping, charming homes, and thoughtful amenities. Located near Western Run Drive and Taney Road, Brook View Apartments is just minutes away from all of the shopping, dining and entertainment that Baltimore has to offer.Brook View Apartments offers unique studio, one, two, or three bedroom apartment homes that include custom window coverings, large closets, and dishwashers just to name a few of the exclusive amenities we offer our residents. Take a dip in your gorgeous pool, stretch out in your spacious floor plan, or enjoy an afternoon engaged with our resident activities. If you're looking for a home close to Johns Hopkins University or want to experience the perks of a wonderful apartment home in a convenient location, Brook View Apartments is the place for you in Baltimore. You deserve the very best in apartment living and our community offers an easy and relaxed lifestyle.
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Contact Property
Brook View Apartments
5921 Western Run Drive
Baltimore, MD 21209