Review History for Verified Resident 693853

Brook View Apartments


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Resident 693853

Verified Resident 2019

9/11/2019

I don't necessarily feel like this is the right fit for me, being a 22 year old. I'm not familiar with the area, so one wrong turn and I am in an area that I definitely don't want to be/don't feel safe in. I can hear my neighbors on all sides of me, even their phone notifications which is especially distracting given I am a nurse and need to sleep, sometimes during the day. The apartment was nothing like the one I was shown during the tour, and the washer/dryer area in my unit is filthy, with holes in the back. The cabinets are dirty, the counters are completed outdated, and the carpet, although fresh and clean, is not the design or style I was expecting. The balcony door rubber insulation is destroyed most likely by a previous pet who shredded it so much that when the door is closed I can still see an opening to outside which concerns me about insulation.
    Manager

    9/20/2019

    Brook View Apartments
    We appreciate you taking the time to share your experience. The team at Brook View takes our reviews very seriously. We strive to deliver a consistently positive experience. We sincerely apologize that we have failed to meet these expectations. We would like to address your specific concerns and hopefully change your opinion of our community. Please call me at (410) 358-3444 at your earliest convenience. I look forward to speaking with you soon. Michael Yifrah, Sr. Community Manager

    Review 55 out of 226

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    Brook View Apartments

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