Number of reviews in the past 365 days | 38 |
Percentage of reviews responded to | 94.74% |
Average time to respond to reviews | 14.13 days |
Contact Property
Cross Country Manor Apartments
3301 Clarks Lane
Baltimore, MD 21215
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 38 |
Percentage of reviews responded to | 94.74% |
Average time to respond to reviews | 14.13 days |
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. Thank you for your residency and we hope you'll live with us for years to come. Michael Yifrah, Community Manager
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. Thank you for your residency and we hope you'll live with us for years to come. Michael Yifrah, Sr. Community Manager
Thank you for your 5-star rating! We are happy to hear that you are comfortable here at Cross Country. If we can make you happier in your home, don't hesitate to reach out. Michael Yifrah, Sr. Community Manager
Thank you for the 5-star rating and review! We appreciate your kind words regarding our various teams here at Cross Country. We look forward to serving you for years to come. Michael Yifrah, Sr. Community Manager
It is wonderful to know that you are enjoying your home here! Thank you for the great feedback. Please let us know if we can make you happier. Michael Yifrah, Sr. Community Manager
Thank you for taking the time to share your review. My name is Dana Ricks and I am the Regional Portfolio Manager for Cross Country Manor. I am sorry your experience has been anything less than pleasant. Please reach out to me directly at (919) 747-4625 so that we can discuss your concerns and work towards a resolution. I look forward to hearing from you.
Thank you so much for taking the time to share your review. Your happiness is important to us and I would love the opportunity to improve your experience going forward. Please call me directly at 410.764.1117, so that we can discuss your water bill. I look forward to hearing from you. Michael Yifrah, Sr. Community Manager
Thank you for your review! It's wonderful to hear you've connected with your neighbors and are enjoying the community. If we can be of assistance in the future, don't hesitate to give us a call. Michael Yifrah, Sr. Community Manager
We thank you for taking the time to write this positive review. Knowing our residents are happy is what keeps up motivated! We're so glad we have been able to make your stay that much better with our service. Thank you for your residency! Michael Yifrah, Sr. Community Manager
We love to hear about your Cross Country pride! Thanks so much for sharing this wonderful 5-star recommendation and rating. We are thrilled that you've been happy here and you feel proud to recommend your community to friends. We hope you will continue to let us know how it's going, and we look forward to our next opportunity to provide you with memorable service. Michael Yifrah, Sr. Community Manager
Thank you for submitting this 5-star rating and review! We love to see that you're feeling great about your home and that our team has been highly responsive to your needs. Feel free to reach out if we can ever be of assistance. Michael Yifrah, Sr. Community Manager
Thank you for taking the time to write this positive review. It's great hearing that you're enjoying the community's friendly atmosphere. We hope you continue to let us know how its going and know you will enjoy you residency with us. Michael Yifrah, Sr. Community Manager
We are pleased to know that you are enjoying your community and would be happy to assist in mediating the noise issues you have experienced. Please let us know if there is a time that works best for you so that we can discuss this further. Your feedback in important to us and we appreciate you taking the time to share. We hope to hear from you soon. Michael Yifrah, Sr. Community Manager
Thank you for the review and recommendation. We are so happy to hear that you are enjoying the community and its convenient location. I am sorry to hear that you have some concerns regarding the community and any inconveniences you may have experienced due to these. I would like to address your specific concerns, so please give me a call at 410.764.1117 at your earliest convenience. I look forward to hearing from you. Michael Yifrah, Sr. Community Manager
Thank you so much for this glowing review! We're so glad to hear that you and your family are enjoying the community, including the playgrounds. We strive to provide incredible living experiences for all of our residents and we're thrilled we've met your expectations. Thank you for your residency and if there is anything we can do to maintain your 5-star rating please let us know! Michael Yifrah, Sr. Community Manager
Thank you for your review! We are so happy you enjoy living at Cross Country and that you love your apartment home and the convenient location. We hope that you continue to enjoy your time here and that you will let us know if we can be of assistance in the future. Michael Yifrah, Sr. Community Manager
We're disheartened to read about your experience and that our efforts have not exceeded your expectations. We pride ourselves on providing exceptional service for our residents and we would appreciate the opportunity to make you happier in your home. Please contact our office at 410.764.1117. I would love to set up a time to speak with you and schedule a time to fix the issues you're experiencing. I look forward to meeting with you and resolving your concerns to your satisfaction. Michael Yifrah, Sr. Community Manager
Thank you for your review. We strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. I would be happy to assist in mediating the noise issues you have experienced. Please let us know if there is a time that works best for you so that we can discuss how to move forward. Your feedback in important to us and we appreciate you taking the time to share. We hope to hear from you soon. Michael Yifrah, Sr. Community Manager
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. However, I would love a chance to address your concern. Please give me a call so that we can work towards a solution. Michael Yifrah, Sr. Community Manager
Thank you for your nice review and recommendation! It's so nice to hear that you've been met with exceptional service. We pledge to maintain this level of service throughout your time here. Please let us know if there is anything we can do to make you feel more at home. Michael Yifrah, Sr. Community Manager
Thank you so much for updating your review! It's great to hear from long-time residents and even better to hear you're enjoying Cross Country. As always, if there is anything we can do for you, don't hesitate to reach out. Michael Yifrah, Sr. Community Manager
Thank you for the 5-star review! We're so glad that we were able to help you find the perfect home for your family. We'll make sure your stay is as smooth as your move-in process and if there is anything we can do for you please let us know. Michael Yifrah, Sr. Community Manager
Thank you for taking the time to share your review. We are sorry to hear you have concerns, as our team strives to provide you with nothing but exceptional service. I have taken note of your concerns, but would love to discuss them further and would appreciate if you called me. I look forward to hearing from you and working to improve your happiness here. Michael Yifrah, Sr. Community Manager
Thank you for your wonderful review! It makes us so happy to hear that you have beem met with exceptional service and you're enjoying the community's amenities. We understand that your happiness it important to us, so if there is anything we can do to improve your experience please let us know. Michael Yifrah, Sr. Community Manager
Thank you for your honest review. We do understand that rent increases affect everyone differently and we are always looking for ways to improve and will certainly continue to make note of your comments. We strive to provide the highest level of service and are sorry to learn that you've had concerns and we're always looking for ways to improve. Please give us a call at 443.844.3675 so that we can get more details and work to improve your experience. I look forward to hearing from you. Michael Yifrah, Sr. Community Manager
$1,000 - $1,230
652
4 Units
1 Bedroom 1 Bath
$1,090 - $1,545
950
4 Units
2 Bedroom 1 Bath
$1,130 - $1,560
872
3 Units
2 Bedroom 1 Bath Den
Located near Clarks Lane and Bancroft Road, Cross Country Manor Apartments is just minutes away from all of the shopping, dining and entertainment that Baltimore has to offer.Cross Country Manor Apartments offers unique one or two bedroom apartment homes that include modern eat-in kitchens, private storage areas, and patios/balconies just to name a few of the amenities we offer our residents. Enjoy an afternoon in one of two playgrounds or stretch out in your spacious floor plan. If you're looking for a home in Cheswolde or want to experience the perks of a wonderful apartment home in a convenient location, Cross Country Manor Apartments is the place for you in Baltimore. You deserve the very best in apartment living and our community offers an easy and relaxed lifestyle.We invite you to browse our photo gallery and then schedule your appointment or drop by and visit us today for your personal tour and see why we say you'll want to make us your new home!
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Contact Property
Cross Country Manor Apartments
3301 Clarks Lane
Baltimore, MD 21215