What are noise levels like at Metro Pointe?

The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Metro Pointe?

The community is rated 2.6/5 stars, signifying moderate satisfaction on average.

How safe is Metro Pointe?

The community is rated 2.4/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 13.2 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 1.5 Baths and 3 Beds, 2 Baths

Ratings & Prices for Metro Pointe, Baltimore, MD

Renter Ratings

Noise	N/A
Grounds	2.6
Safety	2.4
Office Staff	2
Maintenance	1
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	5

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	13.2 days

Ratings & Reviews (86 Reviews)

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Resident • 2020

11/02/2020

The condition of these apartments is disgusting. The maintenance NEVER comes, we have had work orders open since August 2020 (it is November). The staff are disrespectful and have called me "rude" and have raised their voices at me for calling multiple times to report issues… See More

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Metro Pointe Manager

11/05/2020

Thank you for taking the time to leave us feedback. We are very disheartened to see what you have mentioned in your review. We never want our residents to experience such issues, and we will be sure to look into this further. We are committed to doing all that we can to ensure that our residents have a comfortable community to call home and we will do all that we can to assist you. Please reach out to a team member at your earliest convenience at (888) 532-8991. Thank you.

anonymous • vrp • 2020

09/07/2020

I am a current resident of the Metro Pointe Apartment Homes. I live here only due to proximity to my workplace. If I had the choice, I would have never lived here. The apartment ceilings are extremely noisy because poor quality material has been used which… See More

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Metro Pointe Manager

10/08/2020

Thank you for taking the time to provide your feedback. We are very disheartened to see that you have not been satisfied with the community. We want to assure you that our ultimate goal is to provide the best possible living experience to our residents each day. We hope to have an opportunity to change your perspective and ask that you reach out to our staff at (888) 532-8991 at your earliest convenience. Thank you.

Resident • 2020

07/27/2020

Don't move here. You can do better. Rats and mice issue. My air conditioning unit has been broken since March. Was shown and told my unit was going to look a certain way and ended up having broken cabinets, water damaged closet doors that don't fully… See More

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Metro Pointe Manager

07/31/2020

We are sorry to see that you are unhappy, and we apologize for any possible delays you may have had. We want to be sure that any issues brought to our attention are addressed as quickly as possible. We understand that times are quite different for us all, yet this hasn't hindered our team and their commitment to doing everything they can for our residents. We would ask that you reach out to a team member at your earliest convenience to discuss this further. Thank you. - The Team at Metro Pointe Apartment Homes

Resident • 2020

05/20/2020

I appreciate the timely landscaping and the lockbox for packages (similar to Amazon lockboxes). Unfortunately, I moved here during COVID19 and didn't have or was offered a chance to view the unit beforehand. There is a rampant rodent problem throughout my building and a neighbor is… See More

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Metro Pointe Manager

06/04/2020

We apologize if you've had a less than positive experience. Your living experience is important, and we want nothing more than to provide a comfortable and pleasant home for our residents. Your feedback and concerns are valued, and we'd be more than happy to discuss each item you referenced in more detail. Please feel free to come speak with us directly in our office or over the phone at (888) 532-8991. - The Team at Metro Pointe

Resident • 2020

04/07/2020

Horrible! Do NOT..I repeat..DO NOT MOVE HERE!! I've only lived here less than one month and I see mice running around my clean and half empty apartment. Maintenance is horrible. Staff is passive, yet professional. She doesn't really care but shes gonna say everything shes supposed… See More

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Metro Pointe Manager

04/20/2020

Thank you for reaching out. Due to the nature of your concerns, we feel it would be best if we spoke with you directly. Please stop by the office or give us a call at (888) 532-8991 when you have the time. Thank you.

Ellen M • Resident • 1994 - 2019

10/18/2019

The best part about living here is the staff at Metro Pointe. Lauren, Brittany, Tonya, Shakera, and Dorian are so helpful and friendly. Eddie, Mike, and Kevin provide excellent service and they have been at the property for awhile, always looking to help with a smile.… See More

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Metro Pointe Manager

11/07/2019

Wow! Thank you so much, Ellen, for being such a valued resident of our community for such a long time! We could not be happier to see that our staff has been able to have such a positive impact on you and your experience. As always, please do not hesitate to let us know if there is anything we can do for you. Thanks again!

MsMarie_J • Resident • 2019

08/16/2019

I don't live here but I have family and friends on this property. When it was u set Blue Ocean management I would have said move here but the new management is trash. Since the new management there has been an increase of people selling drugs… See More

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Metro Pointe Manager

08/16/2019

Hi Marie, We're sorry you have a negative impression of our community. We can assure you we have many happy, satisfied residents! Please know, however, we appreciate you bringing these concerns to our attention because it helps us pinpoint where we need to do a better job. We are sorry that some of your friends and family members have been dealing with these negative issues. Due to the number and severity of these concerns we feel direct communication is the best way to move forward. Please have your friends and family contact us at (888) 532-8991 or [email protected] so we can address these grievances and work on resolving them. Thanks.

Verified Resident 628445 • vrp • 2018 - 2019

04/17/2019

You guys are getting better than a couple months ago I??™m very glad to see those chances , and I know you guys still going much better keep doing it , also I like the area it??™s so nice when you go out of the door… See More

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Metro Pointe Manager

04/19/2019

Thanks for taking the time to leave us a positive review. We're glad that you're enjoying your experience at Metro Pointe. If you ever have any questions or concerns, please don't hesitate to reach out to our office.

Verified Resident 617351 • vrp • 2018 - 2019

03/19/2019

Everything I like it but the maintenance are not good I thing you have to care about your people who??™s living at metro point because I still waiting for you guys can fix my kitchen, I hope you guys come over as soon as possible because… See More

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Metro Pointe Manager

03/20/2019

Thank you for this feedback. We're pleased that you like living here at Metro Pointe, but we're sorry to hear that you have some outstanding maintenance requests. Please call us at (888) 532-8991 so we can prioritize your requests. Thanks!

Verified Resident 615181 • vrp • 2018 - 2019

03/13/2019

Needs major updating ASAP and better cleaning crews when doing a move out overall the staff is excellent just the Homes in general needs attention. The walls and vents need cleaning and better painting upon moving someone into a home I had to remove a big… See More

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Metro Pointe Manager

03/14/2019

Hello, We're always striving to deliver the best service to our tenants. If we're not living up to your expectations, please contact us at (888) 532-8991 or [email protected] so we can listen further and work on solutions. Thank you.

Resident • 2014 - 2017

05/31/2017

Not a good choice. God forbid you have an issue. Getting help is like pulling teeth. Suspicious people walk around checking cars all day, mine was broken into twice along with 3 other people in my complex. If you work during the day you will probably… See More

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Raplh4475Digguns • Resident • 2013 - 2016

07/01/2016

I have been a Resident at this property for 2 going on 3 years. I can honestly say It is a well accomdated area to live in. There is a Shopping center less than five minutes away. The Grounds keeper does a great job. Public areas… See More

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shantel345 • Resident • 2010 - 2016

07/01/2016

I have been living here since 2010 and i love everything about this property. The maintenance may not be up to paw all the time but they do get their work timely and orderly fashion. This property is close to public transportation which is convenient for… See More

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Resident • 1991 - 2016

07/01/2016

I have lived here 48 years. I have seen many changes. I think since Amanda and Mr. Dex and all the people in the rental office that I have known are excellent. Amanda is very compassionate and listens very well and she does the best she… See More

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JayGatsby169 • Resident • 2010 - 2015

06/10/2016

Lived there for 5 years. Convenient location for public transportation and places to shop and eat.

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[email protected] • Resident • 2015 - 2016

06/09/2016

I move into Reisterstown Square Apartments June of 2015. I am very satisfied with my decision. Very accommodating staff. Always helpful. Nice and pleasant. Always willing to assist their tenants See More

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[email protected] • Resident • 2015

10/28/2015

DON'T MOVE HERE. The mgmt informed me that I would not have a rent increase for my first renewal and they lied then try to say that I must have misunderstood. They will do anything to get you in. If you sign a lease with Tereene… See More

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Resident • 2014 - 2015

07/18/2015

STAY AWAY!!!!!!!!!!! I am a resident of reisterstown square apartments the only reason I'm still here is because owning mills doesn't have openings yet but I will be braking my lease when they call!!!!!!. This place is nasty, horrible, & lazy!!! First the "security guards" only… See More

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jacksons2015 • Resident • 2014 - 2015

03/13/2015

i moved in dec 28th 2014 i have had a long list of issues that needed to be fixed, maintenance is very lazy, slow and doesn't have a clue onto how to properly fix things, they didn't resolve my issues almost a month later. then when… See More

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csbonner • Resident • 2010 - 2015

01/14/2015

review 01/14/2015 this is my first apartment and it was shock therapy. dog feces is everywhere, the children and the animals ie foxes, racoons, tens of stray cats, thousands of mice, and poor living conditions. the laundry room is not maintained,. dirt lines the rim of… See More

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Resident • 2013 - 2014

11/30/2014

Where should I start...hmmm, I have a long list of things to say about this apts but I'll be brief. Dont waste your money !!!! I moved here last year in June and its been hell since. I've been sitting in my living room before and… See More

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Resident • 2014

07/15/2014

PLEASE SAVE YOURSELF THE HEADACHE! I wouldn't recommend this place to my WORST enemy! Maintenance is HORRIBLE! I moved in March 31,2014 and I still have a long list of things that they were supposed to do, but have not. Even when I've called the rental… See More

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Resident • 2013

04/24/2014

Stay away from this place. Everything looks OK until you move in. Rats are everywhere. The apartment starts to fall apart after a few days...knobs loose, doors not closing. maintenance doesn't respond, you have to call several times before someone comes to fix anything. The sound… See More

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Resident • 2011 - 2012

05/29/2012

Me and My boyfriend moved in to these apartments August 2011,This is our first apartment. When we first moved in there were a few issues that had to be resolved,nothing serious.One thing I will say is that you do have to stay on top of them… See More

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PURITAS 84835 • vrp • 0

03/06/2012

I NOW LIVE AT REISTERSTOWN SQUARE APARTMENTS. THESE APARTMENTS ARE A MESS. I AM IN THE PROCESS OF MOVING THE HELL OUT. I JUST TOOK ALL MY BELONGINGS OUT OF THE HALL CLOSET AND FOUND A FLOOR FULL OF MOUSE DROPPINGS. I HAD TO THROW AWAY… See More

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Updated Review