Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6.71 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 7 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6.71 days |
We appreciate it! At Strawberry Hill, we truly value our guests and residents, and always appreciate their feedback. Thank you for your interest in our property. We hope that we have the pleasure of hosting you in the near future!
Hello Tori! Thank you for your great review of Strawberry Hill! We appreciate you taking the time to share your experience, and hope that we will be able to host you in the future. We'll be sure to provide you with excellent customer service then as well. Have a great day!
We agree, moving can be stressful! We're so glad that we were able to make it a bit easier for you! Thanks for taking the time to share your thoughts, and for your kind words about our office team. We hope that you'll come stay with us at Strawberry Hill!
Thanks! We're so pleased to hear that you're enjoying great service from our team, and that our accessible location has been helpful. Strawberry Hill sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!
Thanks! We're so pleased to hear that you're interested in our property, and that we were able to get you in for a tour. Strawberry Hill prides itself on excellent customer service, including for prospective residents. We appreciate you taking the time to give us your feedback!
A five star review! We appreciate it! Strawberry Hill wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the convenient location and apartment upgrades. We agree...working and going to school is hard, and you deserve a comfortable place to call home. Thank you for taking the time to share your feedback.
We can't wait to have you! Thank you for your glowing review of our location and welcoming community. We look forward to getting your application.
Hello, We are pleased to hear you are impressed with our community improvements! Thank you so much for your five-star rating and compliments about our amazing customer service. We appreciate your patience in waiting for the next available unit, we know you will be happy here at Strawberry Hill!
Thanks for letting us know that you enjoyed your tour! It's wonderful that our staff demonstrated exemplary customer service, as we are committed to providing our residents with exceptional care and attention. We hope you choose Strawberry Hill as your new home!
Thank you for this excellent feedback! We're so pleased to hear that you are considering Strawberry Hill to be your new home, and it's great to know that you received such excellent customer service on your tour. If we can answer any additional questions for you about living in our community, please reach out to us at 443-692-6427. Thanks!
Hi, Thank you for your five-star rating of Strawberry Hill! We are thrilled to know that you enjoyed your stay in our community. We wish you all the best!
Hi, Welcome and thank you for your five-star rating of Strawberry Hill! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain dedicated to your satisfaction for as long as you're a member of our community!
Thank you for this excellent review! Our goal is to provide top-notch customer service and we're delighted to hear that you appreciate our efforts. It's wonderful to know that you're happy with so many aspects of living here at Strawberry Hill, from our beautiful apartments to our location to our beautiful setting. We hope you have a long, enjoyable stay in our community!
We really appreciate this positive review! It's wonderful to hear that your tour went smoothly thanks to our customer service. We're happy that you were approved, too! Please don't hesitate to reach out if we can do anything to help during your transition into your new home here at Strawberry Hill!
Thank you for this wonderful review of Strawberry Hill! Excellent customer service is one of our points of pride, and we're glad you found our team member to be so helpful when you visited our community. Please reach out to us if you have any questions about making your home here!
Thank you for this fantastic review! We're delighted that you're impressed with our upgraded apartments here at Strawberry Hill, and we hope you decide to make your home with us. Please let us know if you have any additional questions about living here!
We love hearing such positive feedback! Thank you for your kind words about Strawberry Hill. We're so pleased that you had a great visit and that you were impressed with our customer service. We would love to have you as one of our residents, so please don't hesitate to reach out to us if we can answer any questions for you about living in our community!
Receiving positive feedback like yours makes our day! Thank you for taking a moment to praise our customer service -- we do consider our residents to be family, and we couldn't be happier that our efforts have made such a difference in your time here at Strawberry Hill. We appreciate your referrals, too! As always, if you need anything, just let us know. We're always happy to help.
Thanks for taking a moment to tell us about your tour experience. We're delighted that you enjoyed your tour and that you were greeted with exemplary customer service (and cookies!). We look forward to welcoming you to your new home at Strawberry Hill!
Thank you for this feedback. We're sorry to hear that you're not completely satisfied with your stay here at Strawberry Hill. It's important that we address maintenance concerns in a timely manner, and it's also important that we give our residents the customer service they expect and deserve. Please give us a call at 443-200-0072 when you get a moment so we can discuss your concerns and move forward on solutions. Thank you.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$859
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N/A
Studio
$1,399
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N/A
2 Bedrooms
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Strawberry Hill Apartments