Review History for Marlaina22

Strawberry Hill Apartments


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Marlaina22

Resident 2018

8/27/2018

My air in my unit has been not working since Thursday of last week. We were told Friday morning of last week that it would be fixed but here it is Monday of the following week and it has yet to be fixed nor has anyone provided us a in unit air conditioning or to be move somewhere that does have air for the time being. I've called the rental office so many of times and still no one has returned my call. I've called the emergency call center and each time someone has given me a different answer as to why it cannot be fixed. I was also told that maintenance can only come fix our air if the weather outside exceeds 85 degrees or higher. And if that is the case someone is in big trouble because this weekend was 85 and today it was over 90. My daughter and I both have asthma so we haven't been staying in our apartment complex due to our medical condition. I do not want to stay in a place that the people I rent from do not care about my daughter & i's well being. I called bge and they called the emergency number on my behalf and maintenance hung up on him several of times. My aunt called and the lady on the emergency line told my aunt to "slow her roll". I also have a recording of the conversation for proof. So with that being said, we need a discount or someone to give us a refund for the days that we could not physically be in our home. If you are looking to move here or thinking about moving here do not do it to yourself. Almost everyone that works here are unprofessional and will not give you the help you need when it's needed.
    Manager

    8/29/2018

    Strawberry Hill Apartments
    Thank you for this feedback. We're sorry to hear that you're not completely satisfied with your stay here at Strawberry Hill. It's important that we address maintenance concerns in a timely manner, and it's also important that we give our residents the customer service they expect and deserve. Please give us a call at 443-200-0072 when you get a moment so we can discuss your concerns and move forward on solutions. Thank you.

    Review 22 out of 39

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    Strawberry Hill Apartments

    March 2024

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