Review History for anonymous

The Redwood


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anonymous

Resident 2013

2/7/2013

I agree with many of the reviewers here in that the Redwood is great for its location and convenience for those studying or working at UMB. There are also a few other benefits including 24 hr fitness center, business center with printing, and an attached parking garage, which is actually somewhat difficult to find in this area. The front desk staff is also very pleasant for the most part. However, I also agree with the other reviewers that the management here is horrible. There is very quick turnover in terms of the leasing staff - a handful of times in the past few years that I've lived here - and the quality of the service has been continually deteriorating, especially within the past year. The two ladies in the leasing office seem fairly pleasant on a day-to-day basis and will sometimes say hi when you're coming in and out of the building. However, whenever a question or issue arises regarding your apartment or account, they are rude, condescending, and unlikely to be of much help. This is especially true when it comes time to renew your lease. It's shocking that people working in a customer service related field would have such bad attitudes. I seriously considered calling the central business office to file a complaint until I heard from another resident that the administrative staff there is just as rude and unhelpful. Overall, I would say this is an overpriced apartment complex with some benefits but also many pitfalls. Definitely be prepared to deal with a difficult leasing office if you decide to live here.

    Review 15 out of 35

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    The Redwood

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