Review History for Verified Resident 815772

Waterloo Place


Updated Review

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Resident 815772

Verified Resident 2020 - 2022

2/12/2022

I really enjoy Waterloo. Great location, friendly staff. Sometimes neighbors can be a little noisy but it's tolerable. I like that you can put in a maintenance request using the app instead of calling. I like that the parking fee can be paid with your rent instead of a third party company. I like the fitness center. I like that you're in the middle of everything and you can get to places rather quickly. Overall my stay here has been pleasant. One of the best properties in Baltimore.
    Manager

    2/14/2022

    Waterloo Place
    We love hearing from our residents! Thanks a ton for sharing this great feedback about our excellent location, maintenance services, and our amenities. We appreciate your awesome review!
    3 Previous Reviews

    Previous Review

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    Resident 815772

    Verified Resident 2020

    9/10/2020

    I like living at Waterloo place. It's quiet, I love the amenities. Looking forward to the reopening of gym. If some correspondences about when that would happen would be helpful. Overall great community
      Manager

      9/11/2020

      Waterloo Place
      Thank you for the wonderful five-star feedback regarding your time at Waterloo Place Apartments! We are so happy to hear that you are enjoying all that our community has to offer. We appreciate you taking the time to leave this feedback and look forward to continuing to provide you with the exceptional service that you deserve. Thanks again!

      Previous Review

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      anonymous

      Resident 2020

      8/12/2020

      I'm extremely pleased with Waterloo place. Even though it was a process to get moved in I must say it was well worth it. My apartment is beautiful. The maintenance team has been extraordinary and very helpful. I'm happy that it's gated, and you have to have a key fobs to get in. I love the parking arrangements, and the convenience of pending parcel program. My packages are secure and safe. Having a trash butler is also a nice perk. Neighbors are quiet, just an overall good experience so far.
        Manager

        8/17/2020

        Waterloo Place
        Our team is thrilled to see you love your home here at Waterloo Place, and we appreciate the time you've taken to share this positive feedback! We're also happy to hear you're enjoying the amenities, your home, and our maintenance efforts! We want to make sure the entirety of your experience in our community remains exceptional, so please do not hesitate to contact us here at the office should you ever need help from our team. Thank you!

        Previous Review

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        anonymous

        prospectiveVisited 2020

        6/11/2020

        I was recently approved to become a resident at Waterloo Place and I wanted to leave a review regarding the process and a leasing consultant who was so amazing and guided me through the process. Her name is LaRhonda and she was so sweet and attentive. She made sure that all of my questions were answered. I probably called her 100x lol but she answered with a pleasant and welcoming voice each time. I knew I made the right choice just based off her customer service alone. Giving the circumstances with Covid-19 and the staff working from home I wouldn't have known just based off the service I received. I grew up in Baltimore and always thought Waterloo place was so nice when I would walk or drive by. I'm really looking forward to being a resident there and thank you to LaRhonda for being kind, attentive, and a great customer service provider.
          Manager

          6/15/2020

          Waterloo Place
          Wow, what amazing feedback for our team! We will be sure to pass your compliments along to LaRhonda! It makes our day to hear you’re looking forward to being a resident here in the Waterloo Place community -- we can’t wait to provide you a five-star experience for years to come. If you have any questions or need assistance from our team, please feel free to reach out to us at any time. Thank you!

          Review 11 out of 196

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