Ratings & Prices for Lighthouse at Twin Lakes, Beltsville, MD

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3
Safety	2.5
Office Staff	3
Maintenance	2.5
Neighborhood	3.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	5 days

Ratings & Reviews (427 Reviews)

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Angela_S910 • Resident • 2019 - 2020

10/05/2020

I moved here April 2019 and I love the quiet and the convinence. My reason for the rating is for two office staff members that assist me when I needed it the most. Sam and Felicia thank you for your outstanding customer service. Felicia you went… See More

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Lighthouse at Twin Lakes Manager

10/10/2020

Thank you Angela, Your feedback is truly appreciated. We truly appreciate your kind words and we're so happy to hear that, you're getting the service that you deserve. Sam and Felicia are truly great assets to Lighthouse and Morgan Properties and I will be sure to thank them for their wonderful service. We look forward to sharing many great experiences together. Thank you for choosing Lighthouse at Twin Lakes to call home!

Resident • 2019 - 2020

08/22/2020

I moved here last year and can not wait until my lease is up. I've had several issues living here in such a short time it is ridiculous. My apt has been infested with roaches, I've had a leaking ceiling twice and my ac does not… See More

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Lighthouse at Twin Lakes Manager

08/27/2020

Thanks for your feedback and for rating our community! We value your residency. Our goal is to complete all maintenance requests in a timely manner along with rendering exceptional customer service. If you still require assistance, please contact us directly at (301) 572-4600 or via email at [email protected] or (301) 572-4600. Sincerely, Lynette Becton Senior Property Manager

Verified Resident 688657 • vrp • 2013 - 2019

09/02/2019

I like living here since mainly residents here close to shopping walking distance and reasonably safe. But as I have said before I sincerely appreciate the genuine support of both office staff that make us feel hone here and respond to all our requests always kindly… See More

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Lighthouse at Twin Lakes Manager

09/12/2019

Thanks for your feedback and rating our community. If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 683852 • vrp • 2017 - 2019

08/21/2019

I've have been living in the area since 2017. I love my apartment. I like the community. I love the amenities. I love the upgrades. I can see the changes that have been made. I will continue to refer others to rent here.

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Lighthouse at Twin Lakes Manager

08/22/2019

Thanks for rating our community and referring your family and friends to the Lighthouse. If you require assistance in the future, please call the business office at (3010 572-4600 or vial email [email protected], Lynette Becton Senior Property Manager

Verified Resident 681441 • vrp • 2018 - 2019

08/16/2019

Location is great and apartment itself is a good space for price, but the neighbors are extremely inconsiderate and the outer parts of the building are a turn off, and parking is not great. Neighbors consistently smoking marijuana and causing the hallways and stairwells to reek… See More

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anonymous • vrp • 2015 - 2019

08/16/2019

My experience at lighthouse apartments is fair. Very professional and maintenance staff, very prompt to fix issues inside units. But cleanliness of surrounding areas is totally poor. Some tenants with pets while walking them, leave their animal feces sometimes on the walkway. Also tenants should always… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback and rating our community. I'm sorry to hear your unhappy. We do our best to resolve and address all residents concern. If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 49214 • vrp • 2017 - 2019

08/15/2019

un happy olways packge delvery missing from front door you can not order online to safe the time to go shopping . like peoply living other community do not have this issu report to many office do not care See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. I'm sorry to hear you're unhappy. Please feel free to contact me directly to further discuss your concerns. If you should require assistance in the future please feel free to contact the business office at (301) 572-4600 or via email at [email protected] you..Sincerely, Lynette Becton Senior Property Manager

Verified Resident 261286 • vrp • 2016 - 2019

08/15/2019

The location of this apartment is good if you have a car--close to I95 and between DC and Baltimore. The property management is terrible. Staff do a horrible job of communicating with residents. They leave paper notices on apartment doors or on the building entryways, so… See More

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Verified Resident 680476 • vrp • 2017 - 2019

08/15/2019

Because I commute a lot for my job, it was over a year of living here before I needed to actively pursue something I needed from management and the communication I have personally encountered has not been favorable. It took over a month just to receive… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. We apologize there was a delay in issuing you a key fob. We value your residency and we apologize for any inconvenience this may have caused you. If you should require assistance in the future, please contact the business office at 301-572-4600. Sincerely, Lynette Becton Senior Property Manager

Verified Resident 680463 • vrp • 2019

08/15/2019

Twinlakes apartments has good people. I lived on the 3rd floor on 3921LA, and I noticed just two bad things. 1st, the AC and the heat don't get to the bedrooms. You have to manage . 2nd, they don't clean See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. Please feel free to contact me directly to further discuss your concerns. If you should require assistance in the future please feel free to contact the business office at (301) 572-4600 or via email at [email protected] you..Sincerely, Lynette Becton Senior Property Manager

Verified Resident 680435 • vrp • 2019

08/15/2019

My experience at lighthouse apartments is fair. The community is quiet and safe. Never heard of burglary since I moved in. The issue I have is with tenants unleashing their pets also stray cats, the owners of these animals leave animal feaces on sometimes the walkway.… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thank for your feedback regarding Pango Parking. The cost to actual visitors is minimal as the hourly rate is only $0.50. Pango is widely used by municipalities, universities and apartment communities. If your not comfortable using the Pango app they do provide a phone service. If you should require assistance in the future, please feel free to contact the business office at (301) 572-600 or via email at [email protected] Sincerely,Lynette Becton Senior Property Manager

Verified Resident 680225 • vrp • 2017 - 2019

08/14/2019

You guys are very professional and maintenance has quick respone i really appreciate the efford thanks you guys! Community is near tranportion also shopping mall has well has eateries and supermarkets and property also has a beautiful pool.

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for making the Lighthouse your new home. If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 284381 • vrp • 2017 - 2019

08/14/2019

As of this moment I have not much to speak about it,s quite they can clean and police should patrol the grounds a little more and stop some of this weed smoking around in this building you all also can get workers that have fixing skills… See More

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Verified Resident 679760 • vrp • 2019

08/14/2019

I love this place, big space, quiet, clean, great maintenance Excellent customer service, I'm so happy to live here and absolutely will recommend this apartments, I love the dog park, fitness and all the community.

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback and making the Lighthouse your new home. If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 679759 • vrp • 2018 - 2019

08/14/2019

Worst apt ever!!! They won't let us use the social house we have to rent a hall for birthday and other ceremonies. The leasing office employees are very rude. They discriminate against immigrants. All in all I can't wait to leave this apt

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. I'm sorry to hear the onsite team isn't meeting your expectations. Our team goal is to render exceptional customers service. Unfortunately we no longer rent out the social room. Please feel free to contact me directly to further discuss your concerns and what we can do to make your experience a more positive one. I look forward to speaking with you. You may contact me via email at [email protected] If you should require assistance in the future, please feel free to contact the business office at (301) 572-600. Sincerely, Lynette Becton Senior Property Manager

Verified Resident 679758 • vrp • 2016 - 2019

08/14/2019

This community is a very relaxing place to live. However. the new Management Team is not very interested in the house keeping of the halls and grounds. The Office Staff are not always friendly and welcoming.

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for rating our community! If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 679757 • vrp • 2019

08/14/2019

I movedin i was never told about visitation had to be paid to park. Holliday weekend my family car was towed. I asked the assistant manager she tald me residents cant park in vistor parking we have to park on the street. We i spoke to… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

I'm sorry you weren't aware of our new parking procedures. Our team goal is to provide adequate parking to our residents and their guest. The cost to actual visitors is minimal as the hourly rate is only $0.50. Pango is widely used by municipalities, universities and apartment communities. If you should require assistance in the future, please feel free to contact the business office at (301) 572-600 or via email at [email protected] Sincerely,Lynette Becton Senior Property Manager

Verified Resident 679756 • vrp • 2018 - 2019

08/14/2019

The staff and maintenance are kind and work as quickly as they can. I barely had issues with anything and when I did, it was fixed quickly. The grounds were kept nice and I enjoyed where I lived. I'll miss my little studio.

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Lighthouse at Twin Lakes Manager

08/21/2019

Verified Resident 101525 • vrp • 2013 - 2019

08/14/2019

At 1st, it was pleasant but when the new management took over there were many changes due to the transition, not the least of which was the fact that they changed so many procedures to the point of being draconian However things have changed for the… See More

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Lighthouse at Twin Lakes Manager

09/30/2014

Dear Resident, Thank you for your rating and review! We are very excited to be your new property management team, and we are looking forward to demonstrating our exceptional customer service throughout your stay with us! Sincerely, Brenda Hurford CAM, NALP, MCT Property Manager Lighthouse at Twin Lakes 11932 Twinlakes Dr. Beltsville, MD 20705 Phone: 301-572-4600 Fax: 301-572-4509 [email protected]

Verified Resident 679200 • vrp • 2010 - 2019

08/14/2019

Bad customer service. Slow response to maintenance calls, sometimes takes months to resolve issues. Then when done poorly, takes months to correct issues. Frequently changing staff. Paper thin walls. Outdated communication processes, lots of paper wasted. See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for rating our community! Were always striving to do better. If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 679199 • vrp • 2017 - 2019

08/14/2019

This is an unorganized place to stay. The workers especially maintenance will lie to cover up a mistake. The property manager is passive aggressive and she wouldn't supply me with her supervisors name and number. Each year we have a delay because they mail us the… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. I'm sorry to hear the onsite team isn't meeting your expectations. Our team goal is to render exceptional customers service and address resident's concerns. Please feel free to contact me directly to further discuss your concerns and what we can do to make your experience a more positive one. I look forward to speaking with you. You may contact me via email at [email protected] If you should require assistance in the future, please feel free to contact the business office at (301) 572-600. Sincerely, Lynette Becton Senior Property Manager

Verified Resident 209163 • vrp • 2019

08/14/2019

Clean, quiet, friendly. Despite the aging buildings I actually love it here. The only complaint I would have is parking. There are too many visitor spots in the smaller lots and and entire huge lot far away that has no visitor spots in it. It makes… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback. I'm sorry to hear you're unhappy with our parking policy. Our team goal is to provide adequate parking to our residents and their guest If you should require assistance in the future, please feel free to contact the business office at (301) 572-600 or via email at [email protected] Sincerely,Lynette Becton Senior Property Manager

Verified Resident 678599 • vrp • 2018 - 2019

08/14/2019

I enjoy living here at Lighthouse at Twin Lake. Anytime I had a maintenance request I always got a follow up call fo see if I was satisfied. This is a very quiet and and clean community. Would recommend See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Verified Resident 678598 • vrp • 2019

08/14/2019

I really like the community and the amenities the complex provides. The team is very responsive if there are issues. However ROACHES are a major issue. They are LARGE outside the main doors of the community and inside. No matter the clean status of your own… See More

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Lighthouse at Twin Lakes Manager

08/21/2019

Thanks for your feedback and rating our community. I'm sorry to hear your unhappy, please feel free to contact me directly to further discuss your concerns at [email protected] If you should require assistance in the future, please feel free to contact the business office directly at (301) 572-4600 or via email at [email protected], Lynette Becton Senior Property Manager

Verified Resident 190733 • vrp • 2001 - 2019

08/14/2019

Some days are better than others. Some managements companies are better than others the current one is not that great stuff in the office are rude and not really welcoming. Some tenants have their dogs without leash and never pick up poop.

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Lighthouse at Twin Lakes Manager

10/16/2015

Thank you for your feedback! As a Morgan Properties community, were always striving to make our community better. I'm sorry we aren't meeting your expectations. The onsite office team goal is to always provide great customer service to our residents and guest. Please feel free to contact me directly regarding your concerns at (301) 572-4600 or via email at [email protected] Sincerely, Lynette Becton Property Manager

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer

General

24-Hour Management Availability
Air Conditioner
Amazon Hub Lockers
Balcony or Patio
Breakfast Bar
Business Center
Ceiling Fan
Ceramic Flooring
Clubhouse
DishWasher
Disposal
Dog Park
Elevator
Fitness Center
Microwave
On-Site Maintenance
On-Site Management
Playground
Pool
Premium Cabinetry
Premium Interior Paint
Refrigerator
Resident Social Activities
Short Term Lease Available
Social Lounge
Spacious Closet
Sundeck
Vaulted Ceilings
Wall to Wall Carpet
Window Coverings

Pets

Dogs Allowed
Fee: $400
Rent: $50
Pet Limit: 2
Comments: Breed Restrictions Apply.
Cats Allowed
Fee: $400
Rent: $50
Pet Limit: 2
Comments: Breed Restrictions Apply.

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,140 - $2,745
SQ. FT.
452 - 565
Available
Avail.
9 Units
Model
Studio

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$1,335 - $3,207
SQ. FT.
621 - 807
Available
Avail.
16 Units
Model
One Bedroom 1 Bath

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,440 - $3,226
SQ. FT.
952 - 1,133
Available
Avail.
12 Units
Model
Two Bedroom 1 Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,720 - $3,423
SQ. FT.
1,090 - 1,280
Available
Avail.
2 Units
Model
Two Bedroom 2 Bath

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,280
Available
Avail.
N/A
Model
Three Bedroom 2 Bath

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Set amid 2 lakes, shade trees and landscaped grounds in Beltsville, MD, Lighthouse at Twin Lakes is a high-rise, garden-style apartment community that boasts gorgeous views in a peaceful setting while being close to everything! Come home to newly remodeled studio, one, two and three bedroom apartments featuring new designer like touches in the kitchens and baths, as well as new washers and dryers. Our location is ideal for those who like to move! Conveniently situated in a wooded, waterside urban neighborhood with easy access to I-95, the Beltway, the ICC, Ft Meade, Verizon, University of Maryland, the historic district of Laurel, and many others. With over 22-floor plan styles, a gorgeous clubhouse, huge pool, playground and bark park, we have a home perfect for your needs! Come visit and discover why Lighthouse at Twin Lakes is the perfect place to call home.

Office Hours

Sunday: Closed
Monday - Tuesday: 09:00 AM - 06:00 PM
Wednesday: 09:00 AM - 07:00 PM
Thursday - Saturday: 09:00 AM - 06:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Lighthouse at Twin Lakes?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Lighthouse at Twin Lakes?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Lighthouse at Twin Lakes?
The community is rated 2.5/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.5/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 5 days to their community reviews in the past year.

Who manages Lighthouse at Twin Lakes?
Morgan Properties

What is the pet policy at Lighthouse at Twin Lakes?
Dogs Allowed
Fee: $400
Rent: $50
Pet Limit: 2
Comments: Breed Restrictions Apply.
Cats Allowed
Fee: $400
Rent: $50
Pet Limit: 2
Comments: Breed Restrictions Apply.

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Ask About Our Zero Deposit Program! Move-in without paying a security deposit! Schedule an appointment today to learn more. We are open for in-person tours by appointment. Virtual tours are also available, as well as contactless paperwork. Contact us today for more information. Apply & Save with a Waived Amenity Fee! Ask Us About Our No Deposit Program! Applications Must be Approved; Must Move In by 2/10/2020; Limited Time Only; No Cash Value; Other Restrictions May Apply.