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The Mark at Brickyard

 
 
 
 
 
 

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Resident · 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/03/2020
So due to COVID we cannot go to the office without an appointment, you call to make an appointment and no one answers the phone, you leave a voicemail and no-one returns your call. My son knocked on the window and without looking up from their computers the office staff points to the sign that requires you to make an appointment. So if they don't answer the phone, don't return phone calls, how do you make an appointment to talk with them? Heck the day my son knocked on the window and no one looked up, he could have needed help, he could have been bleeding or something and no one would have done anything to help him. The callous attitude of the office staff is one of the reasons I will be leaving when my lease expires in July.
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The Mark at Brickyard Manager

12/08/2020

We are truly dismayed to see that a miscommunication occurred, as it is always our goal to assist our residents however we can. We'd appreciate the opportunity to improve upon our original communication going forward. Please reach out to the property and ask to speak with the Property Manager so that any remaining concerns that you have can be discussed in detail. Thank you.

 1 Previous Review
Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/10/2019
The Mark at Brickyard is a great place to live and a relatively easy commute to DC. I appreciate having the MARC station within walking distance and its a quick drive to the Greenbelt Metro station. Management and maintenance are outstanding, and my only concerns are difficult for Management to correct or address. first off people drive like maniacs in the garage, it needs more speed bumps. Secondly, people do not pick up after their pets, although the property provides bags and a place to dispose of animal waste quite a few don't. With the exception of Royal Farms about a mile away there is no way to get a quick snack or fresh coffee in the morning. Again although Management has no control over it, they really need to press on Rappaport do something with the retail space on the 1st floor. You would think being so close to a MARC station that something should be there. Back to the garage, the garage door driving in has not worked in months, it was in the process of being repaired until one of the tenants chose to drive into it. This creates both a security and safety issue, security, because anyone can get into the garage and safety because some tenants think they are very important and although cars are waiting to exit the garage properly other decide to exit through the in garage door(yes you in the Black Mercedes MD Plate 9DG5451, passing 3 cars waiting to exit). However Management does a great job maintaining the building, addressing tenant concerns, and just making the Mark a great place to live. Anthony is the best!!!
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The Mark at Brickyard Manager

06/19/2019

Hello, thank you for reaching out to us. Your opinion is important to us! It is discouraging to learn of your experience. Your feedback helps us improve and we would like to learn more about how we can make this better. We hope to hear from you soon in person or via phone call at 301-349-3540. The Mark at Brickyard Management Team

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