We loved our time at Berkshires. Melanie, our leasing rep, was incredibly nice and always followed up to make sure things were done correctly. Everyone in the leasing office was on top of things when we had questions, needed packages picked up, maintenance requests, etc. I've lived in apartment complexes where the property managers and maintenance folk would constantly screw things up and not seem to care. I was wary that Berkshires would be similar. Nope: you could tell they actually cared about providing good service and experience while there.
Beyond the customer service side of things, I'd say the community was a mix of friendly neighborly types and those that preferred to keep to themselves. Overall quiet. Generally, I would recommend this apartment to almost anyone - really had no major issues while there.