Review History for Verified Resident 154394

Evergreen Senior Community


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Resident 154394

Verified Resident 2012 - 2015

5/19/2015

I am a resident of two and a half years and occupy a two bedroom, two bath unit. I also have an internal storage space which is very useful and necessary for me. The layout is four rooms plus two baths, kitchen and storage room the same size as the kitchen. The building is designated for seniors. I make little if ant use of the few amenities offered. The few amenities have recently been reduced. The building is secure in that the main entrance is electronically controlled and requires an access card to enter. Other building entrances (2) require a key. The outside of the building and parking lot are well kept. The upkeep and housekeeping internally (lobby, hallways, and stairways) could stand improvement. Lately the lobby appears drab and I have noticed some recent improvement in housekeeping for the stairway but overall improvement is still needed. Response time to resident maintenance issues is generally unsatisfactory, most notably in addressing plumbing problems. While I have had maintenance problems addressed, most recently it's been because of my personal contact with the Community Mgr rather than by using the in place procedure for requesting maintenance which does not work.
    Manager

    6/1/2015

    Evergreen Senior Community
    Thank you for your feedback. I'm sorry to hear that you're not completely happy in your home and community. We take your concerns seriously and will look into your concerns. In the meantime if you ever need immediate assistance please contact us at the corporate office 443-259-4900.

    Review 3 out of 7

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    Evergreen Senior Community

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