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The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
I apologize that we're not meeting your needs and expectations. I'll forward your concerns to upper management and let them know you're not happy. Thank you for your feedback, we want all of our residents to be happy in their homes and communities. Thank you for letting us know about your concerns. I'm sorry you're not happy and we will look into all of your comments and concerns. Thank you for your feedback. We take these comments seriously and will let the regional manager know about your concerns immediately. If you need immediate assistance please call 443-259-4900 to reach us here at our Corporate office. Thank you.
Thank you for your feedback. It seems like we still have some work to do and we will keep trying to make you happy. We strive to ensure all of our residents are comfortable in their homes and work to meet those goals at the Willows.
Ideally located across from Bowie Town Center in the heart of Bowie, Maryland, The Willows is a thriving community for residents 62 & better. Offering a variety of 1, 2, and 2 bedroom & den apartment homes with in-home washers & dryers, modern kitchens, and FREE access to endless amenities - The Willows Senior is more than an apartment community, it's a home. Enjoy a great workout in the fitness center, challenge a friend to a game of pool, or socialize in the elegant community room. Whether enjoying a good book in the library, trying out a new style in the salon, or visiting with your healthcare professional in the health suite - there's something to love for everyone at The Willows. Call today to schedule a Welcome Home Tour of this pet-friendly, smoke-free community!
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The Willows Senior Community