| Number of reviews in the past 365 days | N/A |
| Percentage of reviews responded to | N/A |
| Average time to respond to reviews | N/A |
The Willows Senior Community
3850 Enfield Chase Court, Bowie, MD 20716
3850 Enfield Chase Court, Bowie, MD 20716
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (4 Reviews)
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Verified Resident 154279 • vrp • 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/16/2015
At first WE were very happy, we received the things that made us chose this place over Places we were looking at, Hot Meals on Wednesday, Beautiful Party Room, Beautiful Kitchen and Beautiful Panty that we Could Use. Everything Change with the New Management. See More
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The Willows Senior Community Manager
06/17/2015
I apologize that we're not meeting your needs and expectations. I'll forward your concerns to upper management and let them know you're not happy. Thank you for your feedback, we want all of our residents to be happy in their homes and communities. Thank you for letting us know about your concerns. I'm sorry you're not happy and we will look into all of your comments and concerns. Thank you for your feedback. We take these comments seriously and will let the regional manager know about your concerns immediately. If you need immediate assistance please call 443-259-4900 to reach us here at our Corporate office. Thank you.
Verified Resident 47385 • vrp • 2004 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/20/2015
Communication has gotten better recently but that has always been the biggest problem at the Willows, and there is still room for more improvement. Management seems to be paying more attention to our complaints, but due to budget restraints things are not always possible. If the… See More
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The Willows Senior Community Manager
01/22/2015
Thank you for your feedback. It seems like we still have some work to do and we will keep trying to make you happy. We strive to ensure all of our residents are comfortable in their homes and work to meet those goals at the Willows.
Verified Resident 47386 • vrp • 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/15/2014
Staff is nice but they need to work on response and follow up/through. See More
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Verified Resident 47384 • vrp • 2007 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/15/2014
I am very satisfied with the Bowie area and the residents. The staff was very responsive when I requested new carpet after living here for 6+ years. Initially, I felt the rent was a little expensive, but after learning from the City Hall that the rent… See More
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•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- In-Unit Washer/Dryer
Parking
- Parking
General
- 24-hour management availability
- Elevator
- Fitness Center
- Library
- On-Site Maintenance
- On-Site Management
- Recreation Room
- Short Term Lease Available
Pets
- Both Dogs & Cats Welcome Allowed
Fee: $150
Restrictions: Please call for restrictions.
Pet Limit: 2
Leasing:
Ideally located across from Bowie Town Center in the heart of Bowie, Maryland, The Willows is a thriving community for residents 62 & better. Offering a variety of 1, 2, and 2 bedroom & den apartment homes with in-home washers & dryers, modern kitchens, and FREE access to endless amenities - The Willows Senior is more than an apartment community, it's a home. Enjoy a great workout in the fitness center, challenge a friend to a game of pool, or socialize in the elegant community room. Whether enjoying a good book in the library, trying out a new style in the salon, or visiting with your healthcare professional in the health suite - there's something to love for everyone at The Willows. Call today to schedule a Welcome Home Tour of this pet-friendly, smoke-free community!
Office Hours
- Sunday: Closed
- Monday - Friday: 09:00 AM - 05:00 PM
- Saturday: Closed
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Frequently Asked
Who manages The Willows Senior Community?
Humphrey Management
Humphrey Management
What is the pet policy at The Willows Senior Community?
Both Dogs & Cats Welcome Allowed
Fee: $150
Restrictions: Please call for restrictions.
Pet Limit: 2
Both Dogs & Cats Welcome Allowed
Fee: $150
Restrictions: Please call for restrictions.
Pet Limit: 2
The Willows Senior Community Gallery
Manager Uploaded Photos
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