Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Contact Property
Penn Southern Apartments
4113 Southern Avenue
Capitol Heights, MD 20743
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Hello, We certainly understand your frustration. Please give our community relations team a call at 703-902-2000. You can also write them at [email protected] We'd love to discuss this further and find a resolution for you.
Thank you for your review regarding the Penn Southern Apartment Homes. Management welcomes all feedback from our current and future residents. It appears that you are experiencing a few different concerns. We would like to address them with you directly in order to gather all of the necessary information in order to work towards a mutually beneficial resolve. Please contact our Community Relations Department at (800) 900-9439 or by email: [email protected] to discuss these concerns and any further questions you may have. Best regards, Alicia
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for sharing your experience at Penn Southern Apartments. We strive to ensure that our residents have a wonderful experience at our community and we are glad to know that our efforts are working. It means a great deal that you took the time to share some of the things that we are doing right. We will continue to do our best to exceed your expectations. Best Regards, Danielle
Thank you for your review of Penn Southern Apartments. Please contact the Resident Services Center at your earliest convenience to give us an opportunity to address your concerns. You may contact the community at (301) 735 - 3535 or [email protected] You are also welcome to contact Southern Management's Community Relations Department at [email protected] if you are not satisfied with the manner in which your concerns were handled.
I have thoroughly read your review. I appreciate the detail you offered. Please know that we value you as a resident and I apologize for any misunderstanding regarding late payments. Please contact our Resident Services Center so that we can have the payment policy delivered to your home. It is my goal to have you feel you are getting the best customer service from the entire team at Penn Southern Apartments Homes. Best Regards, Alicia
Thank you for your review. Please know that we value you as a resident and I apologize for any negative experience you may have had. We definitely want to ensure that you are always comfortable so please continue to let us know what we could do to improve! Best Regards, Alicia
Thank you for your review of Penn Southern Apartments. Please contact the Resident Services Center at your earliest convenience to give us an opportunity to address your concerns. You may contact the community at 301-735-3535 or [email protected] You are also welcome to contact Southern Management's Community Relations Department at [email protected] if you are not satisfied with the manner in which your concerns were handled. Thank you, Karen
Thank you for your review and sharing your experience. We are very sorry to hear that your experience was less than pleasant and that there were circumstances that required some of your deposit to be forfeited. We hope your next rental experience is a better one. Regard, Jessica @ Community Relations
Thank you so much for writing a review, we genuinely appreciate all feedback. Clearly the move-in process went well and we hope that you are continuing to enjoy your new home. Thanks again! Sincerely, Jessica @ Community Relations
We thank you for taking the time to write a review. We are sorry to hear that you have had some maintenance repair concerns. We hope that you will afford us the opportunity to address these concerns. Please contact the Community Relations Department at (703) 902-2000, should there be any outstanding concerns. Regards Jessica @ Community Relations
Thank you for your review regarding the Penn Southern Apartment Homes. Management welcomes all feedback from our current and future residents. We are pleased to hear that you are experiencing what we refer to as the "Southern Difference". Best Regards, Alicia
Thank you for posting the review. We are thrilled to know that your experience has been great and that we are meeting and hopefully exceeding your expectations. We truly appreciate your recommendation and please do not hesitate to let us know what we could do to improve. Best Regards, Alicia
Thank you for posting the review. We are thrilled to know that your experience has been great and that we are meeting and hopefully exceeding your expectations. We truly appreciate your recommendation and please do not hesitate to let us know what we could do to improve.
$1,170
480
N/A
Studio
$1,245
512
N/A
1 Bed 1 Bath
$1,494
756
1 Units
2 Bed 1 Bath
$1,752
1,152
N/A
3 Bed 1.5 Bath
Nearby Metro Bus and Metro Rail stations make Penn Southern the choice alternative to expensive and cramped city living. Every apartment has a private patio or balcony and a host of other amenities. Close to downtown Washington and Capitol Hill.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Penn Southern Apartments
4113 Southern Avenue
Capitol Heights, MD 20743