The Fields of Bethesda
ApartmentRatings Property Breakdown
Ratings & Reviews
Thank you for taking time to review our community. Your feedback is vitally important to us and our goal is to meet our resident's expectations. We value our residents and strive to provide excellent customer service. I would like the opportunity to address your concerns, please feel free to contact me at your earliest convenience. 301.718.6110.
Thank you for taking time to describe your resident experience. We are so pleased to see you are enjoying your residency at The Fields of Bethesda. Please don't hesitate to contact me with any questions , concerns, or information that may help the team exceed your expectations. - 301.718.6110. Kind Regards, Karell Williams
Thank you for taking the time to review the community. We appreciate your feedback. I am concerned to hear of your disappointment with the management team, parking policies, and grounds maintenance. It is our goal, above all else, to provide excellent customer service. I truly apologize if we failed to meet your expectations but I remain committed to providing an exceptional living environment. Currently we conduct daily grounds cleaning and weekly community inspections. Taking your concerns into consideration, we will focus our efforts and improve where needed. I would like the opportunity to meet with you in person to address your concerns. Please feel free to contact me at 301.718.6110 or [email protected] at your earliest convenience.
Hello, Welcome to the community, and thank you for your review! We are so happy to read you love your home and that you've had a great experience with our staff. Also, the property is definitely conveniently located, and it's great you're taking advantage of that location! If you ever have any questions, please don't hesitate to reach out to the front office. Best regards, The Fields of Bethesda Team
Hello, Thank you for your feedback. First, we apologize for any inconveniences you feel you experienced. Know that each staff member is chosen and trained to provide top notch service, care, and respect. To address your concerns: 1) Anytime we have a bed bug infestation or reports of possible bed bugs, we take the necessary actions to correct the issue. We did experience a spike in bed bug activity last year, and after investigation, we discovered that a lot of the infested units had family members or friend in common who visited each other or baby sat for each other, thus transferring the pests from one home to another. However, we in no way accused any resident of causing any issue; we asked them to follow procedure and exterminated all units at the same time. To my knowledge, they are all still residents here and have not experienced any additional bed bug activity. 2) We take care of all work orders as they come in. I am not aware of any issues where the team was unable to repair any heat or AC units. 3) Whenever we receive request for help cancelling the gas/electricity, we have been able to resolve the issue by providing the confirmation of move-out and SODA to both the resident and the utility company. 4) Parking is first-come, first-serve, and we do have limited parking in our community. 5) Noise violation is taken seriously, and we do issue notices to all residents in violation of our policies. We have also issued NTV to some habitual offenders. However, we need our residents to report any noise issue to our office in order for us to follow up with their complaints. Please contact me at [email protected] if you would like to further discuss any questions or concerns and to help receive your refund from the utility company. Thank you, Karell, Property Manager
I sincerely apologize for your experience and understand your concerns. We are a pet friendly community, I am not sure if you are referring to the request recently sent to all pet owners. Approximately, once a year we request updated pet information ( i.e. shot records, etc) at no point did we mean to discourage pets from our buildings. In regards to designated areas for children to play, we have designated playgrounds so children can play without being in danger of being struck by a vehicle if they are in the parking lots or alleyways. I understand your frustration when it comes to our parking spaces, unfortunately it is impossible for us to offer more than one permanent parking pass. Prior to anyone making our community their home we make sure that we educate our new residents as to what they can expect when it comes to parking in our community. We know how difficult it is to find street parking in Bethesda/Chevy Chase, for that same reason that we can also offer each home one 8am-8pm pass along with the option of one overnight pass when available. Our main goal is to ensure that we provide excellent customer service and do our best to make The Fields of Bethesda a great place to call home. Once again I understand your concerns and hope that my response was helpful. Should you have any additional questions or concerns, please feel free to contact me directly at [email protected]
Our office deeply apologize for the inconvenience you feel you are having at our community. The week you referenced had been colder than normal and we were experiencing minor issues with our boiler. Our team is worked diligently to ensure everyone had heat for long periods of time, be advise that contractor has been contacted and because of the weather it had taken longer than normal for the contractors to obtain the part needed to make the repair. The problem started that Wednesday on or around 11 p.m. If you are experiencing no heat at all in your home, we ask that you contact our office immediately as we need to take a closer look at the heating system in your home. We are not aware of anyone experiencing problems with the heat as the ones listed in your review. Keep in mind that we offer 24/7 emergency maintenance services. If you are experiencing any maintenance emergency, please do not hesitate to contact our team so that we can take care of your needs in a timely manner. We appreciate and thank you for making our community your home and are looking forward to talking with you. -Karell ([email protected])
My sincerest apologies to you and the experience you have had living here. We have community policies that are strictly enforced by our staff so we can strive for a better living environment for all of our residents. In regards to your move out charges, we charge back any damages that the property has acquired back to the resident. We do not make a profit from these charges, they are simply billed back to you. Our community participates in a Low Income Housing Tax Credit program which requires us to charge no more than the maximum allowable rent for the area median income. These rents are established by HUD and our community is currently in compliance. Our community also accepts pets - where a lot of communities in the area don't. The pet deposits are required but are refundable as long as there are no damages caused by the pet. For our washers and dryers they are optional and are rented by a third party contractor which is why there is a fee associated with them. I welcome you to call the office to speak with me if you have any questions and/or concerns regarding your move out accounting. Thanks for your review and I hope that we hear from you soon. -Karell
I deeply apologize for the encounter you had with our office. We welcome your feedback about our community, as it is very important to the development of our team here. Due to our community offering reasonable rents, we are required to obtain specific information from applicants. There are times where it may take longer to process applications for residency; however, we do our best to make sure we receive documents and approval within five business days. We hope you will visit us again and consider making our community your new home. Please feel free to contact me at [email protected], as I would like to speak to you more about your experience and address any other concerns you may have. -Karell
Features & Amenities
- Business Center
- Fitness Center
Floor Plans & Pricing
1 Bedrooms, 1 Bathroom
$798 - $1,272
- SQ. FT.
2 Bedrooms, 1 Bathroom
$1,475 - $1,523
- SQ. FT.
687 - 860
3 Bedrooms, 1 Bathroom
- SQ. FT.
944 - 985
Management Company: Kettler Management Inc
Office Hours Open Now!
- Sunday: Closed
- Monday - Friday: 09:00 AM - 06:00 PM
- Saturday: 10:00 AM - 05:00 PM
Questions & Answers
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