Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 19.33 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 19.33 days |
We regret to hear that your experience with us was not a more positive one. Thank you for leaving feedback. Please reach out to us at (301) 618-0990 so we may identify ways to improve your experience.
Thank you for your honest feedback, we appreciate your insight and are more than happy to continue a conversation with you about any concerns you are having. We suggest using our Community Rewards platform as we use it for items such as polls to gauge our residents availability for events, as well as a tool for helpful feedback. Also our EV stations are up and running! We are currently in the process of making some adjustments to address the items of concerns. Thank you again for taking the time to let us know how we can improve. Take care.
Hi there, I would like to get some more details about your experience with us. We actually have quite a few measures in place in regards to security inclusive of not only cameras but a patrol officer as well. We would like to understand your perspective further as well as inform you of the additional measures we have put in place. Please feel free to give us a call at the office to discuss further.
N/A
517
N/A
A1
N/A
592
N/A
A2
N/A
601
N/A
A3
N/A
663
N/A
A4
N/A
666
N/A
A4A
N/A
677
N/A
A5
N/A
680
N/A
A6
N/A
683
N/A
A7
N/A
687
N/A
A4B
N/A
687
N/A
A5A
N/A
701
N/A
A4C
N/A
708
N/A
A8
N/A
724
N/A
A9
N/A
747
N/A
A9A
N/A
759
N/A
A10
N/A
794
N/A
A9B
N/A
1,037
N/A
B2
N/A
1,060
N/A
B3A
N/A
1,085
N/A
B2A
N/A
1,118
N/A
B2B
$2,960
939
N/A
B1
$3,050 - $3,210
1,073
N/A
B3
N/A
1,201
N/A
C1
N/A
1,214
N/A
C2
N/A
1,259
N/A
C3
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