Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 92.86% |
Average time to respond to reviews | 29.93 days |
Contact Property
Alister Columbia
8909 Early April Way
Columbia, MD 21046
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 92.86% |
Average time to respond to reviews | 29.93 days |
We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I believe we've connected already, if not please contact me at [email protected] Thank you, Jennifer K.
We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your situation with our team and would love to speak with you regarding a proposed solution. I sent you a private message to discuss the matter further. Thank you for giving us the opportunity to ensure all of the items are resolved immediately so that we can turn your experience into a positive one! You can reach me directly at 410-381-7030. Kimberly Buynak, Community Manager, [email protected]
Thank you for taking the time to share your experience with us. We are happy to hear you are enjoying your apartment home and the community, but we are also saddened to learn about the 2 spider crickets you found in your home. We would like to address them as soon as possible, so please feel free to reach out to us at 410-381-7030 or [email protected] so we can set up a time that works best for you. Best, Kimberly Buynak, Community Manager
Dear Resident, Thank you for taking the time to leave us such a wonderful review. Here at Alister Columbia, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. This is awesome news to hear! If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Ashley P., Assistant Community Manager
Dear Valued Resident, Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.992.0095 or stop by the office. Thank you again! Ashley P., Assistant Community Manager
We appreciate you taking the time to provide your feedback. Here at Alister Columbia, I am happy to hear that you have received a professional level of customer service but it sound like we are missing the mark on your service request. I would love to go over your concerns so we can ensure that everything is taken care of properly. Should you wish to discuss your experience further, we encourage you to reach out us at 410.381.7030, and we will set up a time that works best for you. Sincerely, Kim Buynak, Community Manaager, [email protected]
Thank you for your wonderful comments. I will share these with our team. We are so happy to have all of our staff here at Alister Columbia. We are glad we were able to assist you in the times deemed necessary. We are even more elated that you are enjoying your time here with us. This makes us oh so happy and we strive to do even better! Thank you for your positive feedback and suggestions. We look forward to your continued residency with us! Ashley P., Assistant Community Manager
We appreciate you taking the time to provide your feedback. Here at Alister Columbia, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn't happen again. Should you wish to discuss your experience further, we encourage you to reach out us at 410.381.7030, and we will set up a time that works best for you. Sincerely, Kim Buynak, Community Manager, [email protected]
This is awesome. Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Ashley P., Assistant Community Manager
We appreciate you taking the time to provide your feedback. Here at Alister Columbia, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and I know we have spoken many times regarding your maintenance issues. As of today to my knowledge everything has been taken care of in your home but if not please do not hesitate to call at 410.381.7030 or email me at [email protected]ekplaces.com. Sincerely, Kim Buynak, Community Manager
We appreciate you taking the time to provide your feedback. Here at Alister Columbia, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn't happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 410.381.7030, and we will set up a time that works best for you. Sincerely, Kim Buynak, Community Manager, [email protected]
We appreciate you taking the time to provide your valuable feedback, and we sincerely apologize for not meeting your expectations. Resident feedback is very important to us; it is an opportunity to ensure a better community for you and improve your living experience. Again, we thank you for your feedback, and we look forward to resolving your concern. Please feel free to contact me directly at 410.381.7030 and we will set up a time to discuss further. Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for your feedback on ways that we can improve our service offering, as well as your kind remarks. We will take care of the meter closets, Comcast and Verizon boxes next week. If there is anything else we can do for you please do not hesitate to let us know! Sincerely, Kim Buynak, Community Manager, [email protected]
Hello Valued Resident, Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy you chose to call our community home and you are enjoying your home and the amenity. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for your wonderful comments. I will share with our team. We are so happy to have Nichole and Carlos here at Alister Columbia. We are glad we were able to assist you and taking care of your maintenance tickets quickly upon move-in. We look forward to your continued residency. Sincerely, Kim Buynak, Community Manager, [email protected]
Hi, Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Jackie, Thank you for taking the time to leave us such a wonderful review. Here at Alister Columbia, we strive to provide exceptional service to our future residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Hello verified resident 693389, Thank you so much for your feedback! We always enjoy this kind of consistency when it comes to our residents. If you'd like to reach out to us to meet and discuss why you gave us 3 stars instead of 5, we'd more than happy to talk! And remember, you're more than just a number. Please contact us at 410.381.7030! ~The Alister Columbia Team
Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for taking the time to give us 5 stars at Alister Columbia. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak, Community Manager, [email protected]
Thank you for your wonderful comments. I will share with our team. We are glad we were able to assist you and making your experience here at Alister Columbia a positive one. We look forward to your continued residency. Sincerely, Kim Buynak Community Manager
Hello, Thank you for taking the time to share your positive experience at Alister Columbia. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 410.381.7030 or stop by the office. Thank you again! Sincerely, Kim Buynak [email protected]
We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one you've described, and explore possible alternate solutions. Thank you, and I look forward to speaking with you soon. Sincerely, Kim Buynak, Community Manager, [email protected]
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Columbia has long been recognized as a great place to live the good life. Case in point: Money Magazine named Columbia the #1 place to live in 2016, not just in Maryland, but in the entire country. Our apartment homes are planned to get the royal treatment with a full-scale renovation including newly redesigned kitchens, stainless steel appliances, quartz counters, new lighting and fixtures, and vinyl wood flooring in select homes. Connect with us to see what live is like at Alister Columbia.
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Contact Property
Alister Columbia
8909 Early April Way
Columbia, MD 21046