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Bell Columbia

12020 Little Patuxent Parkway

Columbia, MD 21044

 
 
 
 
 
 

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Resident 2003 - 2007 Not Recommended
Reviewed 02/15/2007
I have lived at Reflections in Columbia, MD for over three years and have watched a steady decline in service hand in hand with an increase in rental pricing.<br><br>This week is a perfect example of decline in service. The first winter I lived here (2003), the parking spaces, driving area, sidewalks and steps were all cleared of snow and ice before noon, with salt down. The driving areas were cleared enough to get out of parking spaces by the time people went to work. We just got our first decent snow this year (13 Feb 07) and, although it has now been two full days, no sidewalks have been cleared, no salt down. I watched one truck make two passes through the parking lot yesterday morning. Hardly any snow was removed, much of it was pushed in behind the cars, effectively blocking them in. Nothing else has been done. I got home tonight around 5pm (15 Feb 07) and there is someone with a Bobcat attempting to dig out a few cars. Humorous, but sad really, that it has come to that.<br><br>Since the new rental staff took over it seems things have increasingly gone downhill. Communications with the rental office seem to be non-existent. The only time I have heard from the rental office is to tell everyone to be careful because there was a robbery here a few months back, a notice was passed out bribing us to get more renters here, and a notice for people to relax, that the covered parking spots would be sorted out soon. To my knowledge none of the safety inspections were run in 2006 (usually done in the Fall). The fact that the company has raised lease rates yet again (though not surprising, my rent has gone up every year since I got here) makes this poor service even harder to stomach.<br><br>Another thing that irritates me is the "service fee" that is now part of our monthly rent. It seems to add up to be around fifty dollars a year. I was here before we started receiving automated bills and never had to pay a service fee . Am I to understand that now that everything is automated it actually costs MORE to process our monthly rental payments?<br><br>Too much money for too little service. I'll be moving soon, probably before my lease is up. I am sorry to say I can no longer recommend Reflections as a place to live in Columbia, MD.
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