Number of reviews in the past 365 days | 8 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 85.38 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 8 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 85.38 days |
Hi Verified Resident 861356, we are very happy to have provided you with such a positive experience!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Verified Resident 855724, thank you for your kind review; we are happy to pass along your comments to the team here at Poplar Glen!
Hi Verified Resident 822678, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Verified Resident 785385, thank you for your kind review; we are happy to pass along your comments to the team here at Poplar Glen!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Verified Resident 216153, thank you for your kind review; we are happy to pass along your comments to the team here at Poplar Glen!
Hi, Thank you for your review and five-star rating of Poplar Glen! We are dedicated to providing an enjoyable living experience for all of our residents and are thrilled that you are happy living in our community! We take all feedback seriously and will take your suggestion regarding more community get-togethers into consideration. Thanks for being a resident in our community!
We appreciate you taking the time to leave this honest feedback. We are thankful to have residents like you who care so much about our community. Please be assured that our residents' satisfaction remains among our top priorities. We would love to speak with you offline to review your concerns in further detail, as well as discuss ways we can regain your confidence. Kindly stop by the office or get in touch at [email protected] or 410-964-2700. Thanks again.
We're sorry to receive this feedback. We're proud of our commitment to better apartment living, and we apologize if you've encountered conditions that are not reflective of our community's high standards. Please contact the leasing office directly at 410-964-2700 or [email protected] to discuss these concerns. We look forward to improving your remaining time at Poplar Glen. Thank you.
We're sorry to hear that you're having a difficult time here at Poplar Glen. Providing excellent customer service is one of our most important parts of our job and we apologize that this isn't what you have been receiving. We'd love the opportunity to speak with you directly about your concerns and how we can make things better for you, so please contact us at 410-964-2700 or email us at [email protected] We look forward to speaking to you.
Good afternoon, I apologize to hear that you have not endured a fully pleasant experience during your 4+ years stay at Poplar Glen Apartments. Our office is available to help at your convenience and are more than happy to speak with a neighbor regarding any noise issues you may have encountered. We do offer newly renovated homes on the community to include new cabinets, wood-plank flooring, upgraded appliances and brush-nickel fixtures. While your current home may not be newly renovated, we do offer yearly carpet cleanings, touch-up paint and the ability to transfer to a newly renovated home. I feel confident that we can make your home experience at Poplar Glen much happier if you can contact me at your earliest convenience. Thank you, -Amber Erb Property Manager
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The Poplar
Poplar Glen Apartments in Columbia, MD offers you the greatest and most carefree lifestyle that you desire. Each of our Downtown Columbia, MD apartments features modern, designer touches that are sure to impress. Our serene Columbia, MD apartments also boast the perfect location near shopping, restaurants and access to the highway. Residents of our luxury one and two bedroom apartments in Columbia, MD enjoy many features including wood-surface flooring, designer countertops, custom molding trim, washers and dryers and wood-burning fireplaces. Animal lovers will also appreciate the beautifully landscaped grounds and walking trails of our pet-friendly apartments for rent in Columbia, MD. Come home to the best Columbia apartments the city has to offer.
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