Review History for melaniedc

Carlyle Apartments


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melaniedc

Resident 2015

4/21/2015

I love living here. I've lived in both Carlyle and North Forest. (Left North Forest to move in with boyfriend his apt. complex) I ended up at Carlyle due to the horrible management / maintenance service at the boyfriend's place. We came back because management is so friendly. I pretty much know all of them on a first name basis. They will leave Valentines Day gifts and birthday cards on your birthday. When I was single that was the best thing ever. The maintenance staff is awesome. They have always responded to issues within 30 minutes or less and the one time that they couldn't; they called to tell me why. Secondly, if you need repairs done and you are not home; they leave a note telling you they fixed it. No more guessing! The apartments are very spacious and kept up to date. The grounds are well maintained and taken care of....even the pool area is impressive! The fact there is a pool is impressive! This is the second review I've written when asked to by staff.
    Manager

    4/22/2015

    Carlyle Apartments
    We are so glad to hear that you love living at the Carlyle and we also genuinely appreciate your time and effort to share your experience with us and on a public platform like apartmentratings.com. We could not have said it better ourselve. The Carlyle team is pretty great, but its good to know you think so too. Thank you again for the review. Sincerely, Jessica @ Community Relations
    1 Previous Review

    Previous Review

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    Resident 116997

    Verified Resident 2014

    12/10/2014

    I rented at the sister complex North Forest and I loved it there. Southern Management employees are wonderful, friendly and responsive. Not only that, but the building was always clean and well taken care of. I moved out and in with the boyfriend. That was a mistake the rental agency was a disaster. For instance,it took them 3 days to fix whatever broke in the apartment. Southern Management was there in 30 minutes. There was rust on the medicine cabinets in the bathroom and the shower knobs always fell off. At Southern Management these things do not happen!!!! Long story short we are moving back and this time to Carlyle the sister complex of North Forest. I am so glad. These guys really treat their customers well. You can't beat the location either close to major highways and shopping!
      Manager

      12/10/2014

      Carlyle Apartments
      Thank you so much for the kind words! The team at Carlyle Apartments strives to provide exceptional customer service at all times and we are very proud to have residents such as you who recognize our team member's efforts. Best Regards, Renee

      Review 3 out of 39

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