Forget reviews from 2011 and before, there is now new ownership. They are VERY concerned with taking care of problems immediately, from cleaning out gutters to fixing locks, usually the same day if not within two hours. Emergency calls during off hours are handled and responded to immediately. I've had two water leaks on the weekend and at night -- 15 min. After I called they were there. Amazing what a new company can do. And they've sunk a ton of money into improvements. Is it perfect, no, but they're taking a real interest in fixing things and making them right. I like the place.