Burgess Mill Station I and II
#2,195 #4 #124

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Burgess Mill Station I and II

3050 Milltown Drive, Ellicott City, MD 21043
(1011 Reviews & Surveys)
$1,708 - $2,620/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

$2,024

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

$1,708

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$2,620

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A-

Review Ratings

Noise

3.5

Grounds

3.8

Safety

3.4

Office Staff

3.6

Maintenance

3.8

Neighborhood

4.6

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

20

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A+

Average time to respond to reviews

1.25 days

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Burgess Mill Station I and II Reviews

(166)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1161204

Verified Resident ā€¢ 2023 - 2024

3/5/2024

The service has improved ever since the new property manager Kedra was hired. The staff in general are prompt and courteous. I was considering moving before but now I will stay at least one more year.

    Manager

    3/6/2024

    Burgess Mill Station I and II
    Thanks for your review and for sharing that you've been happy with the changes you've noticed around the community as of late! This is wonderful feedback and we're so glad to know that you're here to stay!

    Updated Review

    Review Author Icon

    Resident 876051

    Verified Resident ā€¢ 2018 - 2024

    3/2/2024

    Been great! Maintenance wonderful and grounds are kept cleaned. The school system is wonderful and my daughter and I always feel safe. We enjoy walking down to Ellicott city and shopping. The community center is across the street and we love the pool.

      Manager

      3/4/2024

      Burgess Mill Station I and II
      This is so nice to hear! Thanks for letting us know that you've found the community to be well-kept and that you feel completely at ease within the community. It's great ot know that this has been a wonderful place for your family to call home!
      Review Author Icon

      Resident 782720

      Verified Resident ā€¢ 2023 - 2024

      3/1/2024

      Community is quiet for the most part, maintenance is great? my only complaint is that I am near the HVAC units and they are very loud ESPECIALLY at night unfortunately. If this was something that could be fixed I would really appreciate it.

        Manager

        3/4/2024

        Burgess Mill Station I and II
        Thanks for this input and for sharing that you've enjoyed the service that our maintenance team provides! We appreciate this candid feedback and we will certainly take it to heart!
        Review Author Icon

        anonymous

        Resident ā€¢ 2018 - 2024

        1/4/2024

        overall a nice place to live

        I have lived in this community for almost 5 years now and it has been overall a positive experience. To start with the positives: -I love the overall vibe of the community. I have great neighbors, everyone is friendly, and the complex is fairly quiet.ā€¦Ā See More >
          Manager

          1/5/2024

          Burgess Mill Station I and II
          Thanks for sharing that your five years of residency have been positive overall! It's great having you here and we appreciate your loyalty to the community over the past five years. Your feedback is important to us and we'll certainly take the areas of improvement that you mentioned here to heart.

          Updated Review

          Review Author Icon

          Resident 1154293

          Verified Resident ā€¢ 2021 - 2023

          12/21/2023

          When I first moved into this Community it was very clean and well kept, the leasing office was very strict about the tenants abiding by the leasing policies. The community was very quiet, all this has changed, maybe there will be improvement in the future.

            Manager

            12/21/2023

            Burgess Mill Station I and II
            Thanks for your feedback and for letting us know that you've noticed negative changes around the community as of late. We're sorry to hear this but rest assured that we'll take this feedback to heart!
            Review Author Icon

            Resident 1210327

            Verified Resident ā€¢ 2020 - 2023

            12/20/2023

            Staff and management has changed a number of times. I was given a one day notice to renew my rent which of course included an increase in the monthly price. It does not seem that good tenants are valued.

              Manager

              12/21/2023

              Burgess Mill Station I and II
              Thanks for letting us know that you've received lackluster service as of late. We're sorry to hear this but we appreciate your candid input so we know where we can improve.
              Review Author Icon

              Resident 1209987

              Verified Resident ā€¢ 2023

              12/19/2023

              Apartment and neighborhood are both extremely nice. Impressively noise proofed. Maintenance staff are polite, responsive, and professional. No pest or trash removal issues. The only negative is the leasing office is not very attentive, usually takes several contacts to get a response and information isā€¦Ā See More >
                Manager

                12/19/2023

                Burgess Mill Station I and II
                Thanks for your input and for letting us know that you've found the community to be a nice place to call home! It's so wonderful to learn that you've been happy with your interactions with our maintenance team and we appreciate you bringing to our attention where you've noticed some room for improvement.

                Updated Review

                Review Author Icon

                Resident 559772

                Verified Resident ā€¢ 2018 - 2023

                11/14/2023

                The community was better managed previously. I hope it improves soon. The maintenance staff is usually pretty good. Some of the office staff lack professionalism. I have had packages stolen from my front door, so I question the security. The office phone is almost neverā€¦Ā See More >
                  Manager

                  11/14/2023

                  Burgess Mill Station I and II
                  Thank you for raising these concerns and for sharing that you've noticed room for improvement in the community and within the service you've received. This is important feedback that we'll take to heart!
                  Review Author Icon

                  Resident 1194819

                  Verified Resident ā€¢ 2021 - 2023

                  10/31/2023

                  Maintenance has a quick response time. The stAff have been friendly, helpful and supportive. Since I moved here the environment has definitely changed and I'm starting to see more police activity here.

                    Manager

                    11/1/2023

                    Burgess Mill Station I and II
                    Thanks for letting us know that the team has been responsive, helpful, and friendly throughout your experience. We appreciate you taking the time to share your thoughts and we will certainly take all of this feedback to heart.

                    Updated Review

                    Review Author Icon

                    Resident 1180056

                    Verified Resident ā€¢ 2019 - 2023

                    10/24/2023

                    This is a quiet community. Its not the cheapest, but it is convenient. Everything is close by. I am very satisfied with the location. But it does come with a price tag. The interiors are modern, bathrooms are dated

                      Manager

                      10/25/2023

                      Burgess Mill Station I and II
                      Thanks for sharing that you've found the community to be a tranquil and convenient place to live overall! Your input is appreciated!

                      Updated Review

                      Review Author Icon

                      Resident 725168

                      Verified Resident ā€¢ 2018 - 2023

                      10/5/2023

                      The apartments are clean and lovely inside, the maintenance staff has always been friendly. Office staff feedback can sometimes take a while, like yesterday I left a message for a manager to call me back about something, it has been over 24 hours noā€¦Ā See More >
                        Manager

                        10/6/2023

                        Burgess Mill Station I and II
                        Thanks for taking the time to share that you've found the team to be friendly. We appreciate your input regarding the timeliness of communication from our team - we'll certainly take this feedback to heart.
                        Review Author Icon

                        Resident 1185528

                        Verified Resident ā€¢ 2023

                        9/30/2023

                        The buildings themselves are nice but the lease has absurd regulations (such as requiring white curtains and restricting the number of house plants) and the property management office is very difficult to work with

                          Manager

                          10/3/2023

                          Burgess Mill Station I and II
                          Thanks for your review and for sharing that you've enjoyed the property but that there have been some issues within your experience that you'd like to see improved upon. We will certainly take this feedback seriously - your satisfaction matters!
                          Review Author Icon

                          Resident 1185521

                          Verified Resident ā€¢ 2010 - 2023

                          9/30/2023

                          It's a nice neighborhood. Very clean with friendly people. We have moved here long time ago and there's a very nice play ground and very friendly for the dogs and there is no smoke allowed on this neighborhood which is great

                            Manager

                            10/3/2023

                            Burgess Mill Station I and II
                            We are so happy to learn that you've loved the community overall! This is nice to hear and we're glad to know that you've found the environment to be well-kept and that you've enjoyed interacting with others within the community.

                            Updated Review

                            Review Author Icon

                            Resident 1121758

                            Verified Resident ā€¢ 2023

                            9/19/2023

                            The community is great. They keep the property clean and being able to walk down to Old Ellicott City is an incredible benefit. No issues with staff and all of my service requests have been completed.

                              Manager

                              9/20/2023

                              Burgess Mill Station I and II
                              Thanks for letting us know that you've found the community to be an amazing place to call home! This is so great to hear and we're happy to know that you've found it to be well-kept.

                              Updated Review

                              Review Author Icon

                              Resident 432527

                              Verified Resident ā€¢ 2010 - 2023

                              9/14/2023

                              This community is the best community I have ever seen. Very clean , quiet, organize, nice people, excellent employee ,very close to shopping centers, banks , pharmacies, good places for parking our cars and our guest cars. I really love it.

                                Manager

                                9/15/2023

                                Burgess Mill Station I and II
                                Thanks for your kind words! We're thrilled to know that you've found this community to be the best in the area and that you've found so much to love about residing here!
                                Review Author Icon

                                Resident 1179984

                                Verified Resident ā€¢ 2023

                                9/12/2023

                                I just moved into Burgess Mill Station I, leasing was easy and straight forward, they rushed to turn over the unit so I could move in early but even so the apartment is in great condition. The maintenance supervisor Courtney gave me my tour, heā€¦Ā See More >
                                  Manager

                                  9/13/2023

                                  Burgess Mill Station I and II
                                  Thanks for choosign this community as your new home and for letting us know that the start of your residency has been great! We're so happy to have you here.
                                  Review Author Icon

                                  Resident 1177197

                                  Verified Resident ā€¢ 2013 - 2023

                                  9/5/2023

                                  Very nice community to live here nice clean area building im in very quite neighborhoods very clean keep up beautiful place to live staff is very helpful and maintained staff very nice I tell all my friends about burgess mill

                                    Manager

                                    9/6/2023

                                    Burgess Mill Station I and II
                                    Thanks for this five-star review! We're thrilled to know that you've loved the community and that you've enjoyed interacting with the property team. We're certainly glad to have you here!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1160887

                                    Verified Resident ā€¢ 2021 - 2023

                                    8/31/2023

                                    When we first moved to this apartment in 2021. It was great, the staff, the neighbors/neighborhood, and maintenance crew. 2 years later, new management and maintenance crew. It went downhill. Things started breaking in apt and never got fixed. Neighbors aren't respectful of the commonā€¦Ā See More >
                                      Manager

                                      9/1/2023

                                      Burgess Mill Station I and II
                                      Thanks for your input and for sharing that your overall experience has been a positive one! We appreciate you letting us know how we can elevate your residency to the full five-stars and we'll certainly take this input to heart.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1156940

                                      Verified Resident ā€¢ 2017 - 2023

                                      7/20/2023

                                      Millions of people use when searching for a new apartment home. Your feedback will be read to help make educated rental decisions. To support that, we ask that your review contain a minimum of 200 characters (including spaces), with the hope that youā€¦Ā See More >
                                        Manager

                                        7/21/2023

                                        Burgess Mill Station I and II
                                        Thanks for your review and for sharing your three-star rating. Please don't hesitate to reach out if there's anything we can assist with!

                                        Updated Review

                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2019 - 2023

                                        4/17/2023

                                        Rude Manager in Leasing Office; Horrible new neighbors

                                        We lived in Burgess Mill Station from the Fall 2019 to the Spring of 2023. At the beginning, all was fine. The community was presentable, and the residents/staff were friendly and professional. There was one incident when Mary, the manager of the leasing office, mistookā€¦Ā See More >
                                          Manager

                                          4/19/2023

                                          Burgess Mill Station I and II
                                          We're saddened to hear about your disappointment and wish we could have improved your level of comfort during your time in the community. We take resident satisfaction seriously and will use your comments as a learning tool going forward. If you would ever like to go over your experience further, we can be reached directly at BurgessMill@hrehllc.com. We're always happy to help in any way we can and wish you the best going forward.
                                          1.0(1 rating)
                                          Review Author Icon

                                          Resident 1124140

                                          Verified Resident ā€¢ 2023

                                          3/22/2023

                                          The apartment area is quiet and clean. Office staff and maintenance staff are friendly and professional. It is easy to get to Old Ellicott City, and also to many restaurants and stores on Route 40.

                                            Manager

                                            3/22/2023

                                            Burgess Mill Station I and II
                                            Wow! This is nice to hear and we're so thrilled to learn that you're happy with your experience. Thanks for sharing and for letting us know that you love the ideal location of the community.

                                            Updated Review

                                            Review Author Icon

                                            Resident 1083955

                                            Verified Resident ā€¢ 2022

                                            12/2/2022

                                            It's great community to leave live I am so happy feels like it's Mimi home everything I find daily in routine outside is pleasant neat clean everything is routine like cleaning trash grass cutter roads no worries staff is paying residents I give have fiveā€¦Ā See More >
                                              Manager

                                              12/2/2022

                                              Burgess Mill Station I and II
                                              Thanks for this five-star review and for letting us know that you've felt so at home here at Burgess Mill Station I and II. It's nice to know that you're thrilled with your overall experience - thanks for sharing!
                                              Review Author Icon

                                              Resident 1078443

                                              Verified Resident ā€¢ 2022

                                              10/25/2022

                                              My move in was smooth for the most part. I really love my townhome, very spacious and clean. The staff in the office as well as maintenance were super nice and had great customer service. They addressed any immediate concerns right away and made sureā€¦Ā See More >
                                                Manager

                                                10/26/2022

                                                Burgess Mill Station I and II
                                                We are so glad that your move in was seamless and that you're happy with your experience thus far! Thanks for sharing and for letting us know that you've had a wonderful experience working with our team.

                                                Updated Review

                                                Review Author Icon

                                                Resident 74302

                                                Verified Resident ā€¢ 2018 - 2022

                                                10/11/2022

                                                Apartments are good . But rest all office staff is worst part. They are not to help you they are there to manage you. Not responsible . They never solve your issues . They will just push back with unrelated reasons .

                                                  Manager

                                                  10/11/2022

                                                  Burgess Mill Station I and II
                                                  Thanks for letting us know that you've enjoyed your living space. This is great to hear, but we are disappointed to learn that you're unhappy with your experience and the service you've received from our team. We will look further into this and we certainly will take this feedback to heart.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1069957

                                                  Verified Resident ā€¢ 2022

                                                  10/9/2022

                                                  Roaches infested apartment is what I got. I moved all the way from NYC to this apartment and now I have to move again. I am very disappointed. The apartment is beautiful but it has roaches problem. I believe they have layers eggs somewhere babyā€¦Ā See More >
                                                    Manager

                                                    10/10/2022

                                                    Burgess Mill Station I and II
                                                    Thank you for your feedback and for letting us know that you've noticed some areas of the community that you'd like to see improved upon. We will definitely take this feedback to heart - your satisfaction matters!

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Additional Off Street Parking
                                                    • Ample Open Parking Available
                                                    • Attached and Detached Garages Optional
                                                    • Controlled Access Garage
                                                    • Covered Parking
                                                    • Free Parking
                                                    • Garage
                                                    Other
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Playground
                                                    • Short Term Lease Available
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                                                    Leasing

                                                    At Burgess Mill Station, garden-style apartments, townhomes and manor homes are nestled within a lush, picturesque landscape. Burgess Mill Station is conveniently located for commuters who work in Columbia, Baltimore, and Washington, D.C. and offers a government discount. Tour the decorated model today! This community contains dwelling units that include features for persons with disabilities required by the Fair Housing Act.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Humphrey Management, LLC

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 1011 number of votes by renters, Burgess Mill Station I and II is currently rated 4.4 out of 5 stars.
                                                    Burgess Mill Station I and II is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Burgess Mill Station I and II is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Burgess Mill Station I and II is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Burgess Mill Station I and II is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Burgess Mill Station I and II is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Burgess Mill Station I and II is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 1.25 days to their community reviews in the past year.
                                                    Humphrey Management, LLC
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Burgess Mill Station I and II

                                                    March 2024

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                                                    Burgess Mill Station I and II is an apartment in Ellicott City in zip code 21043. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,708 - $2,620. Nearby cities include Catonsville, Woodstock, Columbia, Windsor Mill, and Woodlawn.

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